Fitzgerald Subaru Gaithersburg

Excellent Purchase Experience! After doing a considerable amount of research on the price of a Forester with the options I wanted, Fitzgerald came out significantly ahead of the oth After doing a considerable amount of research on the price of a Forester with the options I wanted, Fitzgerald came out significantly ahead of the others in the area. Their "no haggle" pricing policy made the purchase straightforward and efficient. Our Sales Consultant, Jenna Keller, was extremely knowledgeable of the technical features of our Forester. She was patient in answering my questions, suggested alternative vehicles for me to consider, and demonstrated outstanding customer service in our dealings. Likewise, our Financing Representative, Renda Reed, was efficient in handling all of the paperwork, explained the charges clearly, and was pleasant to deal with. Thanks for a good experience! Michael R. More

customer oriented and knowledgeable service advisor As the service adviser of the recent maintenance appt for my Subaru, Josh was very pleasant to work with. I was debating between two service pkgs ori As the service adviser of the recent maintenance appt for my Subaru, Josh was very pleasant to work with. I was debating between two service pkgs originally, and Josh patiently explained the major difference between two pkgs, identified the short-term and long-term service need for the car, and suggested the crucial service items for the time being. In addition, he also managed to apply coupons to help me save the cost wherever possible. I followed his recommendation. We also discussed some other service items that the car might need, and I plan to come back to this service center again soon and have the service been taken care of by Josh. Thank you, Josh! More

outstanding service and followup Jenna Keller provided outstanding service and followup during my process of leasing a Subaru Forrester. She explained things in detail and answered a Jenna Keller provided outstanding service and followup during my process of leasing a Subaru Forrester. She explained things in detail and answered all of our questions thoroughly and politely, She showed us how to use many of the features of our new car. More

Above and beyond customer service I am a long time Subaru owner who brought my car in for service. Found out I needed a major repair and my car was no longer under warranty by less th I am a long time Subaru owner who brought my car in for service. Found out I needed a major repair and my car was no longer under warranty by less than 500 miles. The service department recognized my loyalty through my regular servicing and ate the cost of my$2600 repair. They treated this repair as if it was still under warranty. Although I've always been satisfied with the service here- I've never thought to write a review. My current experience requires acknowledgement. This is customer service and support! Thank you Fitz Subie! More

Best Car Buying Experience to Date, I love my new WRX! I was in a car accident and needed to get into a new car as soon as possible. I went on their website and initiated a chat to get some lease informat I was in a car accident and needed to get into a new car as soon as possible. I went on their website and initiated a chat to get some lease information. I was able to speak to Kenny Booth, the sales manager and tell him exactly what I was looking for. In a matter of minutes he has found the perfect car for me at the best price possible. No need to haggle or go back and forth, he cut right to the chase. He then pair me up with my Salesperson Andrew Huon(Drew) who had extensive knowledge on the car I was interested in(WRX), and actually has owned many himself. As soon as I arrived at the dealership, he had the car pulled up for me ready to be test driven. I knew it was the right car for me as soon as I drove it. I was able to get back into Finance and drive home in my brand new car an hour later, thanks to the quick process from the Finance manager Mark Law. I cannot say enough about the great customer service I received from this dealership, and more importantly my salesperson Andrew Huon. I work at BMW, so I truly do appreciate the professionalism from this team, it really was top notch. If you need a Subaru, do not even consider going to another dealership, go straight to Andrew Huon and he will put you in the best car for the best price guaranteed. I will absolutely be coming back to him for my next car, and referring everyone I know to him. Thank you again. More

Very rude and worst person ever Long story short, this guy will ask you to buy the extra warranty and the gap insurance over and over even though you say you dont want it. Once you Long story short, this guy will ask you to buy the extra warranty and the gap insurance over and over even though you say you dont want it. Once you insist not to buy it and win, his attitude will change 180 degree. He is going to throw the contract papers (a little exaggerated but thats how i felt) on the desk at the time of signatures and initials. This guy should not be a manager. I have purchased 4 cars and helped my friends to buy car here 4times, total 8 cars for last 10 years! I like fitzmall but this guy is making me to leave! Very unpleasant experience! Very unprofessional! More

Quick to correct error. I had originally written a poor review due to lost Information and schedule for an airbag recall. Fitz contacted me within 15 minutes. They took ca I had originally written a poor review due to lost Information and schedule for an airbag recall. Fitz contacted me within 15 minutes. They took care of the recall immediately and were very curtious. They are reviewing their procedures to ensure no future scheduling issues. This is part of the ISO closed loop process. I believe they will do their best to satisfy customers. More

Disrespectful Service Employees I came in for a headlight service. They lost the $15 bulb I provided. They wanted to charge me $40 to replace it. Then they wanted to charge $80 to pu I came in for a headlight service. They lost the $15 bulb I provided. They wanted to charge me $40 to replace it. Then they wanted to charge $80 to put in the bracket to hold the light fixture in place. When I didn't agree to it Josh Krumpach told me my keys were in the car and to have a nice day. The service here is outrageously over priced. The service provider attitude was very disrespectful. He treated me like trash. And when keeping respectful and asking for a manager, he stated he did all he could do. His customer service was a disgrace. I have never been treated like an animal especially in a place I purchased my vehicle. I will never come here again. More