Fitzgerald Mazda Annapolis - Service Center

BUYER BEWARE—— False promises! I'm writing to express my disappointment with the service I received concerning the loaner vehicle process in your service department. Unfortu I'm writing to express my disappointment with the service I received concerning the loaner vehicle process in your service department. Unfortunately, my experience did not meet the expectations I have for a dealership of your reputation. I encountered significant difficulties in securing a loaner vehicle during my recent service appointment, and the communication from staff was less than satisfactory as I was told when purchased a vehicle that I would get a loaner at each service appointment. The last two service appointments proved that up until today when I tried to reserve one. I explained that I was over an hour away and I was not traveling down for a “maybe get you one”. That would waste your time and my time. I believe that effective customer service is crucial, especially when it comes to addressing customer needs during vehicle service. It would greatly improve the experience if there were clearer policies and better communication regarding the availability of loaner vehicles. I appreciate any steps you could take to address this issue, as it would enhance the overall customer experience at Fitzgerald Mazda and would create lasting relationships as I was looking at purchasing a new vehicle within the coming weeks. After the 20 minute discussion with the assistant service manager, I have decided to take my business elsewhere. End of day it all comes down to customer service. More

I was fortunate to have Payton Polcen do my service write-up.. I have been in for service quite a few times and have not always been treated so well. I knew that Payton was good since he went over all write-up.. I have been in for service quite a few times and have not always been treated so well. I knew that Payton was good since he went over all the service options and costs. Payton also kept me advised on the progress of service and even went to pick up my car from the wash area. More

This dealership is very well put together! The communication and arrive is excellent ! They need to add more of these to the states . The communication and arrive is excellent ! They need to add more of these to the states . More

Chris Watson is a top notch representative for Fitzgerald Mazda. My experience with Chris and the dealership have always been a 10 out of 10 rating. Mazda. My experience with Chris and the dealership have always been a 10 out of 10 rating. More

Chris is an amazing. He is patient, thorough and provides great insight on each vehicle. I have purchased every car I’ve driven from Chris. Exceptional salesman. He is patient, thorough and provides great insight on each vehicle. I have purchased every car I’ve driven from Chris. Exceptional salesman. More

Friendly staff. Always takes care of my mazda in fast efficient manner. Pricing is fare and responsible for a dealership. Only place I allow to service my mazda. efficient manner. Pricing is fare and responsible for a dealership. Only place I allow to service my mazda. More

Service advisor follow up Excellent service and detailed response to problem that I raised. Long time customer who bought his 2009 Miata from this dealer and continues to high Excellent service and detailed response to problem that I raised. Long time customer who bought his 2009 Miata from this dealer and continues to highly recommend them. More