Fitzgerald Hyundai Rockville - Service Center

Sales and service are bad My sister tried to buy a car from here in 2013, she loved the 2013 Black Sonata 2.0T Limited they had in the showroom but the sales people were pushy My sister tried to buy a car from here in 2013, she loved the 2013 Black Sonata 2.0T Limited they had in the showroom but the sales people were pushy and made her uncomfortable. We ended up buying the car from the Gaithersburg location and they had to take it out of the Rockville showroom. The service department is absolutely horrible. Yesterday 07/13/2016, the 2013 Sonata caught on fire and I had to put it out. I called roadside assistance and they told me that they will tow the car to the closest Hyundai location. I knew Rockville was the closest and really DID NOT want my car to go there. I have worked with the Hyundai service department in the past in Rockville and I refuse to go back. They are rude and unwilling to help. Lester was very rude and told me to take my business elsewhere as he would not be able to look at my car for at least a week. Outrageous, not that the Gaithersburg location is much better, but I believe Rockville is the worst. More

Great customer service!!! I have been experiencing some unusual problem with my new hyundai Santa Fe 2013. Andy and Brian from The Rockville Fitzgerald service department have been very helpful and respons unusual problem with my new hyundai Santa Fe 2013. Andy and Brian from The Rockville Fitzgerald service department have been very helpful and responsive in finding and resolving the problem with the car. The unusual problem actually required the service tech John to come all the way to my house to trouble shoot. John was very professional and took his time to figure out all the possible cause of the problem. The malfunction appears to have been resolved so far and Andy, the service manager called me a few weeks after the repair to follow up with the result. More

How impressive is it when the person who signs you in for service knows enough about cars to diagnose a very tricky problem?! Shop personnel running mechanical checks had not been able to determine the caus service knows enough about cars to diagnose a very tricky problem?! Shop personnel running mechanical checks had not been able to determine the cause of a check engine light. Brian listened to what I said and realized the cause. Brian is a great example of why doctors TALK to patients. Tests only show so much. Listening often gives far more information than any test can show. And when the service rep is knowledgeable enough to make the diagnosis . . . problem solved! Great work, Brian. Alvin Stenzel More

I received a Recall notice for my 2010 Hyundai Elantra and called to make an appointment. After I dropped off the car, I received a phone call from Andy Portillo notifying me that the part had changed pe and called to make an appointment. After I dropped off the car, I received a phone call from Andy Portillo notifying me that the part had changed per Hyundai and that he did not have it. At first, he offered to drop my car off at home which was very convenient. Later, I received another phone call letting me know that he found the part at another dealer and some employees were on there way over to the other dealer to pick up the part (from MD to VA!). The part was replaced and I was able to pick up my car on the same day. Andy made the effort to do all of the above, and called me when everything was finished! The customer service was outstanding on this particular service call. Thank you! More