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Fitzgerald Hyundai Rockville - Service Center
Rockville, MD
25 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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25 Reviews of Fitzgerald Hyundai Rockville - Service Center
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May 19, 2022
7 minutes agoNEW-Edit Horrible Service! !!!!!!!!! I was having issues with my vehicle that this location was unable to resolve. Also, my car was not given back to me in the condition I gave !!!!!!!!! I was having issues with my vehicle that this location was unable to resolve. Also, my car was not given back to me in the condition I gave it to the dealership in do to that I requested a manager and was directed to John Neitzey the service manager who was extremely disrespectful and not welcoming at all. John Neitzey comes off VERY RACIST with his tone and demeanor how he spoke to me was completely unacceptable. I've been to this location a few times and never had any issues until now. John Neitzey made me feel highly uncomfortable like I was not valued as a customer or PERSON. I'm not sure why Fitzgerald Auto would have such a NASTY individual working for them and as a manager at that. I'm writing this review in hopes that it will help Mr. John work on his customer service skills and the way he speaks to others. Being as though I wasn't able to address my issues and concerns with him because he walked off as I was talking. More
by Burnettanna11
Employees Worked With
John Neitzey
April 10, 2021
Purchased a used car recently. The car had some paint issues but as part of the purchase they agreed to fix them. I dropped the car off a few days after the purchase. They've now had my car for nearly 2 issues but as part of the purchase they agreed to fix them. I dropped the car off a few days after the purchase. They've now had my car for nearly 2 weeks and I have no idea when I'll get it back. I've called each day and every day they say it will be ready the following day. The next day when I call to see if I can pick the car up they say it isn't ready and will be ready the next day. This has gone on 5 days in a row. I was told I would hear from the service manager the last 2 days but no word. Pretty awful service so far outside of actually buying the vehicle. Tong and Leo were great. That said I'm glad I didn't purchase the service package they tried pushing on me when I bought the car. Just awful service department experience so far. More
by Scott
Employees Worked With
Muhammad
February 26, 2021
Great experience. Staff was friendly and COVID precautions were taken. Prompt service. Details were explained to me snd coupons applied as requested. thank you I appreciate the staff’s effort precautions were taken. Prompt service. Details were explained to me snd coupons applied as requested. thank you I appreciate the staff’s efforts. Like the car wash included too. More
by Joan.godich
Employees Worked With
Service rep
January 22, 2021
I had an appt to service my car because of a flat left front tire. Mohammed arranged for my vehicle to be towed to the dealership. It turned out the valve stem on the tire was the real "culprit". Because front tire. Mohammed arranged for my vehicle to be towed to the dealership. It turned out the valve stem on the tire was the real "culprit". Because I saved on having to purchase new front tires, I was able to address some other issues with the vehicle Mohammed had noted. I was so very pleased to have had Mohammed as a service advisor and appreciated his genuine concern and professionalism. More
by MT
Employees Worked With
Mohammed
July 11, 2020
Amazing Service! I got my car serviced at FitzHyundai in Rockville today. I've been coming to this location for years. Friendly, very reliable staff. Right on time. Th I got my car serviced at FitzHyundai in Rockville today. I've been coming to this location for years. Friendly, very reliable staff. Right on time. They take time to explain what kind of service you are getting, the cost, the reason. They give great recommendations. Very honest and caring staff. I would recommend this location in a hearbeat. Rich Shukhram is their best! More
by nargislibby
Employees Worked With
Rich Sukhram , Gobind Samtani
January 16, 2019
Making lemonade The 2011 Sonata year was not the best one for Hyundai. Lots of problems. We didn't know that when we bought a new one from Fitzgerald. But we lov The 2011 Sonata year was not the best one for Hyundai. Lots of problems. We didn't know that when we bought a new one from Fitzgerald. But we loved it for most of the time we drove it. But I loaned it to my daughter who was visiting and she drove it to Brooklyn with her family. On the way back the car stopped in Delaware. Had to be towed 112 miles back to Fitzgerald. Needed a new motor. Turned out it was under warranty, and it was replaced at no charge. Then another problem with the steering wheel shaft. It, too, was replaced. And three weeks ago, the car stopped again. This time it needed a transmission. In each of these instances,. as inconvenient and frustrating as they were - Fitzgerald (Rich Sukhram was our service rep and advocate) connected with Hyundai and got the replacement costs covered, Fiitzgerald did the work quickly and we also got a loaner car for some of that time. It is the reason why we are buying another car from Fitzgerald in next month More
by AlanL
Employees Worked With
Rich Sukhram
June 06, 2018
Awesome Service Rep The Service reps in the Hyundai service center are the best especially Donnie!. Although at times you may have to wait. During visits where I had to The Service reps in the Hyundai service center are the best especially Donnie!. Although at times you may have to wait. During visits where I had to wait no one seems upset about the wait. The Service Reps never make you feel like your being rushed. They take time to listen to your concerns, answer questions and assist in providing workable solutions. Thank you to Donnie and his team for always making me and my family safe with our cars. More
by Hyundai2
February 11, 2017
Claudia went above and beyond to make me happy! Claudia understood my frustration at having had three nails in my tires over the last three months. She offered to give me a loaner, but I decided to Claudia understood my frustration at having had three nails in my tires over the last three months. She offered to give me a loaner, but I decided to wait and the car was ready in less than an hour (faster than she had estimated). She helped me out with the pricing and made sure I was happy. They are great at Fitzautomall in Rockville and Claudia stands out! More
by Sandra A Crowe
Employees Worked With
Claudia
October 27, 2016
AMAZING SERVICE The most AMAZING experience I have ever had with a vehicle. The professionals at Fitzgerald went above and beyond what I could have ever expected. Les The most AMAZING experience I have ever had with a vehicle. The professionals at Fitzgerald went above and beyond what I could have ever expected. Lester in the service center was awesome and explained everything that was done to my vehicle and even went so far as to put gas in my vehicle after it was serviced. I was fortunate to meet Dottie who treated me like a member of her family and exemplified how important customer service is at Fitzgerald. The professionals at Fitzgerald made my experience one that will make me a lifelong customer. If I could give them six stars, I would. More
by Dave S.
Employees Worked With
Lester Abel, Dottie Fitzgerald
