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Fitzgerald Hyundai Rockville
Rockville, MD
484 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 484 reviews
October 25, 2017
Santa Fe Review Jay did a great job assisting us with our new car purchase. We are very happy with the new car and will reccomend Fitzgerald to friends and family. Jay did a great job assisting us with our new car purchase. We are very happy with the new car and will reccomend Fitzgerald to friends and family. More
by bryamj5
Verified CustomerEmployees Worked With
Helpful October 25, 2017
Great salesperson, but disorganized process Jay was an excellent salesperson, no nonesense, explained features of the car clearly, listened to what we wanted and didn't try to push us in a direc Jay was an excellent salesperson, no nonesense, explained features of the car clearly, listened to what we wanted and didn't try to push us in a direction we weren't interested. My complaint had to do with the delivery of the car and the paperwork process. We had been told we would get a call to pick the car up the next day, waited for the call only to be told no one could deliver the car to the dealership until the following day. Mistakes were made twice on the paperwork. We got a call a week after we had picked up the car asking us to come back to redo papers that the dealership had made mistakes on. Jay was wonderful to work with, but other aspects of the dealership seemed really disorganized. More
by olsonjen25
Employees Worked With
October 18, 2017
Pleasant Buying Experience Buying a car from Fitzgerald Auto Mall was a very comfortable and pleasant experience. The price was reasonable, there was no pressure to purchase an Buying a car from Fitzgerald Auto Mall was a very comfortable and pleasant experience. The price was reasonable, there was no pressure to purchase anything, including upgrades and services. Every aspect was timely and organized, even the financing. More
by gloriatms
Employees Worked With
Arthur Hardy. He was knowledgeable, patient, and very personable.
October 14, 2017
2018 hyundai sonata replaces our 2011 hyundai sonata The performance and reliability of our 2011 Hyundai Sonata during the past 6 years contributed to our loyalty and purchase of a 2018 Hyundai Sonata. T The performance and reliability of our 2011 Hyundai Sonata during the past 6 years contributed to our loyalty and purchase of a 2018 Hyundai Sonata. This auto is a trend setter and continues to provide all the features of more expensive cars at a reasonable price. The Fitzgerald buyer protection plan enhances this outstanding auto and justifies the additional cost. Our sales rep.(Arthur Hardy) promptly located the model+interior&exterior colors which my wife wanted and provided a pleasant and stress-free buying experience, thanks to Fitzgerald's pricing program. More
by ecperko
Employees Worked With
Arthur Hardy
October 12, 2017
Excellent customer service There was an issue with the first car I was given, but the dealership and especially my sales representative went above and beyond to rectify the situ There was an issue with the first car I was given, but the dealership and especially my sales representative went above and beyond to rectify the situation to my complete satisfaction. Excellent customer service!!! More
by trax6505
Employees Worked With
October 12, 2017
The Friendly, Fast and Effective Fitz Crew The whole crew was great and we had a lot of laughs along the way. They are very customer-service oriented and when I told them I was not interested The whole crew was great and we had a lot of laughs along the way. They are very customer-service oriented and when I told them I was not interested if I could not get the car I wanted, they persisted and I ended up with a newer model. I was very straight-forward with what I wanted, and they did not try to convince me otherwise. More
by googoosmom
Employees Worked With
Jay Rhee, Jennifer Kim, Finance guy (forgot his name), Gobind Samtani
October 06, 2017
2018 G80 Everything I have to say has already been previously said - do I really have to repeat myself - read the previous remarks and you will know everything Everything I have to say has already been previously said - do I really have to repeat myself - read the previous remarks and you will know everything you want to know - are you a government-related organization?, because only the government asks you to say the same thing more than once! More
by sweinrieb
Employees Worked With
Gobind Samtani
October 05, 2017
Awesome Perfectly awesome. Ben Touray knew which car to show me based on our previous phone conversation. He is professional and friendly and patient. I have Perfectly awesome. Ben Touray knew which car to show me based on our previous phone conversation. He is professional and friendly and patient. I have recommended him to other people. More
by moon.monet22
Employees Worked With
Pamadou Touray
October 02, 2017
My great Santa Fe Experience FANTASTIC experience. I dreaded buying a new car but this was a dream! Ben was the best! Will definitely recommend to my friends. Could not be happier FANTASTIC experience. I dreaded buying a new car but this was a dream! Ben was the best! Will definitely recommend to my friends. Could not be happier. More
by DellaS
Employees Worked With
Gobind Samtani
September 28, 2017
Great Experience The best place to buy a car and to have it service! It is the complete package for owning and maintaining a car. Thank you!! The best place to buy a car and to have it service! It is the complete package for owning and maintaining a car. Thank you!! More
by gjsimone
Employees Worked With
Marcus Reid
