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Fitzgerald Hyundai Rockville

Rockville, MD

3.5
484 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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11411 Rockville Pike

Rockville, MD

20852

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Showing 484 reviews

December 01, 2017

Jeff Excellent automatic customer service - enjoyed the consideration of my desires and needs. Appreciate the consideration. also, thanks for the follow u More

by jfour2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arthur Hardy
Jan 11, 2018 -

Fitzgerald Hyundai Rockville responded

Thank you for sharing Jeff! Please let us know if we can be of assistance in the future. 301-881-4000

November 30, 2017

Great experience Jennifer Kim was a great help in making a decision about my new car. She took time to explain the pricing options and the features of the vehicles. More

by friendezra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer kim
Jan 11, 2018 -

Fitzgerald Hyundai Rockville responded

Pleased to hear that you are loving your new Elantra! Jennifer is one of our newest team members and we love having her with us. We appreciate you taking time to provide us with feedback and hope to be of service to you in the future. Drive safe!

November 30, 2017

Great service As a first time car buyer I was highly satisfied with the service that I was given. I would recommend friends and family to come to this awesome deale More

by christina.williams.7293
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan 11, 2018 -

Fitzgerald Hyundai Rockville responded

Christina, congratulations on your first car purchase! We hope you are loving your new car more and more each day. If you have any questions at all please give us a call, we'd be delighted to help. Looking forward to seeing you in our service department for your first oil change but until then enjoy and drive safe!

November 29, 2017

Great dealership and terrific sales person Arthur Hardy, the sales person who helped me with the purchase of my new G80, was great to work with. He was clearly proud of the car and dealership More

by johnbeale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arthur Hardy
Jan 11, 2018 -

Fitzgerald Hyundai Rockville responded

Mr. Beale, the G80 is an awesome vehicle, we know you are enjoying it thoroughly! Please give Arthur or our team a call if you need anything. Thank you for your business and we look forward to seeing you again!

November 28, 2017

Elantra Purchase Great Experience. I will be back to Fitzgerald. Larry Payne did an excellent job to providing the best pricing out of the gate. He was friendly and More

by james.salvino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2018 -

Fitzgerald Hyundai Rockville responded

Thank you for sharing your review with us Mr. Salvino! Enjoy your new car and we hope to see you soon.

November 26, 2017

Great Service This is my very first car and I’m glad and so happy that I went to this dealership! Staffs are very accomodating and sensitive to your need. I will de More

by irene_trajano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Radhakrishna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Garcia
Nov 27, 2017 -

Fitzgerald Hyundai Rockville responded

Thank you so much! We appreciate your business and recommendations alike. Enjoy your new car and we hope to serve you again soon.

November 23, 2017

Great place to buy Great experience overall period, love the no price hassle. My salesperson was very knowledgeable and very helpful. He took his time and explained ever More

by luvmyitouch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pedro Camacho
Nov 27, 2017 -

Fitzgerald Hyundai Rockville responded

Thank you for your 5 star review and kind words about our associate. We hope you are loving your new vehicle even more than the day you purchased it! Drive safe and we will see you soon.

November 22, 2017

Hyundai lease I gave in prior screen. Overall good experience. Arthur in sales and kevin on service were great. The finance guy was a little slick - i wasnt in the More

by karen_orth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin in service and arthur in sales
Nov 27, 2017 -

Fitzgerald Hyundai Rockville responded

Karen, we appreciate the honest feedback. We are interested in hearing more about your experience in our finance department. Would you mind giving our sales manager, Keith Goodwin a call at 301-881-4000 when you have a moment? We appreciate your business and look forward to hearing from you.

November 20, 2017

Help for a newbie I had previously driven a 2002 model Toyota Camry, therefore, many of the features of my new Sonata were totally new to me, in a way they would not be More

by justineli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Guy Boehm
Nov 27, 2017 -

Fitzgerald Hyundai Rockville responded

Your review brings a smile to our faces! So happy to hear Guy gave you a true FitzWay experience, he has been a refreshing addition to our team and we're so glad you were able to work with him. Please don't hesitate to call if you have any more questions and we wish you many safe and memorable miles in your new Sonata,

November 18, 2017

Missing parts. As mentioned, the GPS is still missing as the chip was taken out of the manual and it is more than 2 weeks since we purchase the vehicle and no one ha More

by griselda.dorion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Yong
Nov 27, 2017 -

Fitzgerald Hyundai Rockville responded

Griselda, thank you for sharing your feedback with us. I have looked into your concern and see that it has been followed up with already. If this is not the case please contact me directly at 301-881-4000, my name is Katie and I take care of customer concerns here at Rockville. Thank you!

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