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Fitzgerald Hyundai Rockville

Rockville, MD

3.5
484 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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11411 Rockville Pike

Rockville, MD

20852

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Showing 484 reviews

June 06, 2018

Awesome Service Rep The Service reps in the Hyundai service center are the best especially Donnie!. Although at times you may have to wait. During visits where I had to More

by Hyundai2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie V
January 13, 2018

Very pleased Fitzgerald was very responsive with my questions even before I committed to buying from them. The agent, Jennifer, was very responsive from beginning More

by katie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Kim
Feb 01, 2018 -

Fitzgerald Hyundai Rockville responded

Jennifer is one of the newest additions to our team, it's wonderful to hear she is fitting right in with our team when it comes to taking care of our customers. Thank you for your business and for sharing your review with us! Looking forward to serving you in the future and hope you enjoy your new car!

December 27, 2017

Happy with Fitzgerald Hyundai We purchased our new Tucson 2017 at Fitzgerald Hyundai and are pleased with the professional staff. We were able to take our time checking out the veh More

by ekowen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
Jan 11, 2018 -

Fitzgerald Hyundai Rockville responded

Thank you very much for your feedback! Anthony and our team are happy to have been able to serve you and look forward to doing so again in the future. Drive safe and enjoy your new Tucson!

December 23, 2017

Very very pleased Fitzgerald is a great place to work with. Always feel comfortable and welcome. This is my 4th car, 3 lease and now purchase and there will be many More

by sidbarb13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Radhakrishna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Goodwin, Nate Diedrich
Jan 11, 2018 -

Fitzgerald Hyundai Rockville responded

Absolutely thrilled to hear this! We appreciate your continued business and hope you are loving your new car.

December 15, 2017

Awful experience See other comments. Awful experience will never use this dealer again. Lost second key to a brand new 2018 vehicle!!! Full of excuses not prepared for More

by pertaam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jennifer kim and Keith Goodwin
Feb 01, 2018 -

Fitzgerald Hyundai Rockville responded

We never want a customer to leave our store feeling the way you did. We're thankful for the time you took to meet with our Sales Manager, Keith Goodwin, and hope that in the future we will have another opportunity to serve you. Wishing you the very best and safe travels in your new car!

December 12, 2017

Car purchase Unfortunately we were paired with a relatively new salesperson who didn’t seem to know what he was doing. The sale was rescued by the sales manager wh More

by debsu78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Guy Boehm
Jan 11, 2018 -

Fitzgerald Hyundai Rockville responded

We appreciate your honest feedback! Part of our sales managers job is to train our associates in the field and it sounds like your experience was a good opportunity for this. Thank you so much for your patience while we worked to improve our team and to serve you! Please don't hesitate to reach out if we can assist you in any way down the road. 301-881-4000

December 08, 2017

car purchase Anthony in sales, was very sincere in helping choose the vehicle with the options we needed and the color in & out and went above and beyond his duty More

by rbrown21804
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia and Jay Reah (sp) the sales manager.
Jan 11, 2018 -

Fitzgerald Hyundai Rockville responded

Roger, it sounds like you had a FitzWay experience all the way around. We're thrilled to hear our team met your needs and we can only hope to serve you again in the future. Enjoy your new car and give us a call should you need anything!

December 07, 2017

An overall positive review Except for waiting over 30 minutes for a car that didn't arrive, it was quite pleasant as it was the last time. Because we were open about wanting to More

by avi.weinstein
Recommend Dealer
Yes
Employees Worked With
Mr. Kim
Jan 11, 2018 -

Fitzgerald Hyundai Rockville responded

We apologize for the wait and appreciate your patience while we worked to serve you. If you'd like to discuss your experience with a member of our management team please give us a call at 301-881-4000. Thank you for your constructive feedback and for your business!

December 07, 2017

excellent Very happy with Fitzgerald and with the salesperson, Jay Rad, who is excellent. I would definitely go to him again and recommend others to use him. More

by twilner0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Radhakrishna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2018 -

Fitzgerald Hyundai Rockville responded

We appreciate you sharing about your experience and are so happy you were able to work with Jay, we love having him on our team. Thank you for choosing Fitzgerald and we hope you enjoy your new car!

December 06, 2017

Great All my experience was excellent with Larry, might want to upgrade before three years if possible. I can't recall the name of the insurance person from More

by alejandra111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2018 -

Fitzgerald Hyundai Rockville responded

Your comments about Larry and our team brought smiles to our faces, thank you so much for sharing! We appreciate your repeat business and hope your new Hyundai serves you well. Looking forward to assisting you with your upgrade when you're ready!

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