Fitzgerald Hyundai Rockville

Sales and service are bad My sister tried to buy a car from here in 2013, she loved the 2013 Black Sonata 2.0T Limited they had in the showroom but the sales people were pushy My sister tried to buy a car from here in 2013, she loved the 2013 Black Sonata 2.0T Limited they had in the showroom but the sales people were pushy and made her uncomfortable. We ended up buying the car from the Gaithersburg location and they had to take it out of the Rockville showroom. The service department is absolutely horrible. Yesterday 07/13/2016, the 2013 Sonata caught on fire and I had to put it out. I called roadside assistance and they told me that they will tow the car to the closest Hyundai location. I knew Rockville was the closest and really DID NOT want my car to go there. I have worked with the Hyundai service department in the past in Rockville and I refuse to go back. They are rude and unwilling to help. Lester was very rude and told me to take my business elsewhere as he would not be able to look at my car for at least a week. Outrageous, not that the Gaithersburg location is much better, but I believe Rockville is the worst. More

Great Experience I had a fantastic experience with the helpful staff at Fitz Hyundai in Rockville. Kenny and company were great with anything I needed. No complaints I had a fantastic experience with the helpful staff at Fitz Hyundai in Rockville. Kenny and company were great with anything I needed. No complaints - would recommend - 10/10 would do again. More

Fitzgerald Hyundai Rocks! My salesman and the sales manager went above and beyond my expectations. Jay even came in the next day on his day off to check the car I had traded i My salesman and the sales manager went above and beyond my expectations. Jay even came in the next day on his day off to check the car I had traded in for items that may have been left behind (which included my Easy Pass). This is the second car I have bought from Fitzgerald and I have always been treated with respect and friendly attitudes by all staff members. Their service department has been great, especially Ken Horn, and I look forward to continuing to work with him. More

Friendly accurate service The staff really went out of their way to find me a car that matched my description. At no time did they offer another car than the one I wanted. So t The staff really went out of their way to find me a car that matched my description. At no time did they offer another car than the one I wanted. So they did find a car in a timely manner....24 hours. The car I was having delivered was a red color. One of your staff called and said the red one had damage and they could not sell it to me. I was thankful of their honesty. So the staff member said they could get the exact same car but in a different color. Turns out I got lucky...the orange color looks amazing and I'm glad I didn't get the red one. Thanks again to the crew at Fitzgerald for the kindness and professionalism. More

Good dealership; GREAT car! Salesman Jay was courteous, professional and nice. We went for a test drive (Sonata Limited) and he even suggested I take it on the highway (I didn't Salesman Jay was courteous, professional and nice. We went for a test drive (Sonata Limited) and he even suggested I take it on the highway (I didn't). Jay showed me how the car worked and was pretty thorough. I'm from NY and just about every car salesperson there will push for a down payment and extras that you may (probably) not want. None of that happened here. Aside from some fairly minor mishaps, I am overall satisfied with the dealership. They have a large inventory and very aggressive prices. I came here based on a recommendation before I went back to Ourisman, which was where I purchased my last car. Why didn't I post EXCELLENT? Well, I got a good price but not GREAT. I didn't get any extras that other dealers in the past gave me (floor mats, wipers, mud guards, insurance/registration holders, etc). The decor of the dealership could use some updating. But I would say most people in the market for a car are looking for a good price and service. With respect to that, I would say I got what I was looking for and am satisfied. More

Great Experience This is the second car I've purchased at this dealership and will certainly keep coming back. Working them is so easy that it keeps me loyal to the H This is the second car I've purchased at this dealership and will certainly keep coming back. Working them is so easy that it keeps me loyal to the Hyundai brand. More

Easy Car Purchase Great team over Fitzgerald Hyundai Straightforward, honest, kind and thorough An asset to car dealerships in our area! Will definitely do more busin Great team over Fitzgerald Hyundai Straightforward, honest, kind and thorough An asset to car dealerships in our area! Will definitely do more business with them in the future Thanks! More

2017 Sante Fe This was a very good car buying experience. The sales people were very good and helped me get the best deal for my new car. This was a very good car buying experience. The sales people were very good and helped me get the best deal for my new car. More

2017 Hyundai I purchased a new car from this dealership and had a very good experience. I would recommend this dealership to anyone looking for a good car buying e I purchased a new car from this dealership and had a very good experience. I would recommend this dealership to anyone looking for a good car buying experience. More

Hyundai Review Amazing Experience! I have been working with Jay for 10+ years and have been very happy with all of my purchases, the service - the whole package! It' Amazing Experience! I have been working with Jay for 10+ years and have been very happy with all of my purchases, the service - the whole package! It's a delight to work with this team - they know how to provide an incredible customer experience. More