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Fitzgerald Hyundai Rockville
Rockville, MD
488 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 488 reviews
July 29, 2016
Excellent Service Everything was attended to quickly and properly. Staff were very friendly and knowledgeable. Mike was especially helpful and even assisted me in clean Everything was attended to quickly and properly. Staff were very friendly and knowledgeable. Mike was especially helpful and even assisted me in cleaning out my old car and setting up my phone. More
by tjadethompson
Verified CustomerEmployees Worked With
Mike Halpern
July 28, 2016
Great experience Excellent experience with no pressure. Very professional sales person. I will recommend Fitzgerald Hyundai and my sales person Ben to family and frie Excellent experience with no pressure. Very professional sales person. I will recommend Fitzgerald Hyundai and my sales person Ben to family and friends. I will continue to have my car serviced at the dealer. More
by angelak173
Employees Worked With
Gobind Samtani
July 26, 2016
Excellent experience while shopping for a new car Great price and courteous staff. The sales associate did not try to oversell or influence my car buying decision. Just provided right information that Great price and courteous staff. The sales associate did not try to oversell or influence my car buying decision. Just provided right information that I needed to select a right car for my needs. More
by vinpatil
Employees Worked With
Pamadou Touray
July 25, 2016
Excellent & Helpful Sales Person One additional point .. the service dept at Fitzgerald could improve. We dealt with Mr. Luis Martinez to have front parking sensors installed (as agr One additional point .. the service dept at Fitzgerald could improve. We dealt with Mr. Luis Martinez to have front parking sensors installed (as agreed with sales). Unfortunately, he is quite inexperience as he rapidly rattled off his communication and we didn't understand a word he said. He needs to learn to communicate more clearly and effectively. Our impression of the service dept. was not very encouraging. While we knew the job was outsourced to another company, we were told it would take over a week to install the front parking sensors !! Mr. Martinez repeatedly told us Fitzgerald cannot do anything to help and made no effort to contact the installation shop. After much persistence we finally got the car back 6 days later (incl. Sat & Sun). Even then we were disappointed that only 2 front sensors were installed when we had asked & paid for 4 sensors (to match the manufacture installed 4 rear sensors) which .. again, we were initially given some mumbled assuarance that the company is experienced and knows its work. Well so much for trusting Fitzgerald's service department. How disappointing! Lastly, we are disappointed the tag transfer was done with the wrong expration date. We have requested for this to be corrected and keep our fingers crossed it will be resolved soon. More
by findbn
Employees Worked With
Mr. Pete (Mr. Touray's supervisor) & Mr. Luis Martinez (Service), Pamadou Touray
July 23, 2016
Total Satisfaction My salesperson, Mike Halpern, was very professional and very detailed in his presentation of my lease and the 2017 Santa Fe. It was a pleasure to wor My salesperson, Mike Halpern, was very professional and very detailed in his presentation of my lease and the 2017 Santa Fe. It was a pleasure to work with him and others on the Fitzgerald Hyundai staff. More
by jwwetterau
Employees Worked With
Pete Hemnani, Mike Halpern
July 23, 2016
Sonata 2016 Excellent work. Really appreciate the expertise and adviced from you. Definetly a great place to visit and check for new cars. Very polite and not pus Excellent work. Really appreciate the expertise and adviced from you. Definetly a great place to visit and check for new cars. Very polite and not pushy at all. More
by mariano_wolff
Employees Worked With
Kenny Li
July 23, 2016
great service, but bad finance person see prior comment--service person was great-used the car repair service with my prior car and they were wonderful--as I mentioned ], the only problem see prior comment--service person was great-used the car repair service with my prior car and they were wonderful--as I mentioned ], the only problem I had was with the finance person More
by terjoal
Employees Worked With
Marcus Reid
July 22, 2016
Excellent experience Marcus is a pleasure to work with. Very friendly and informative. I felt no pressure from him or any other member of the Fitzgerald staff. This is t Marcus is a pleasure to work with. Very friendly and informative. I felt no pressure from him or any other member of the Fitzgerald staff. This is the second car I've purchased from Fitzgerald Hyundai and I dealt with Marcus both times, much to my satisfaction. I would not hesitate to recommend him and FItzgerald to a friend. More
by tzamostny
Employees Worked With
Marcus Reid
July 20, 2016
buying new car made easy Fitzgerald is the most reliable and fair dealership I know. I can trust these folks and have for many years. Larry Payne and Steve Hayman worked with Fitzgerald is the most reliable and fair dealership I know. I can trust these folks and have for many years. Larry Payne and Steve Hayman worked with me and my crazy schedule to get me a new car! I was hesitant at first, but Larry did not pressure me in the least, so I felt at ease coming back to complete my purchase, The original car I looked at was there for me almost a week after my test drive, so I guess it was meant to be! Because I have a history with this dealership and have referred folks before, I felt comfortable. My new Santa Fe is AWESOME! My kids are happy to have a bigger space and I am thrilled with the new safety features. I know that if I have any problems, Fitz is just a phone call away. My only suggestion is to go during off hours because I waited a little longer than I wanted to, but it was worth it. They also worked with me to get the paperwork in at my convenience. Thank you tons for helping me. More
by sarahreg123
July 15, 2016
Ya Ya Despite my disabilities, the staff were friendly and courteously. They are great people and gave great services. They made me feel welcome and worked Despite my disabilities, the staff were friendly and courteously. They are great people and gave great services. They made me feel welcome and worked closely to ensure a positive experience. More
by scott.tatem
Employees Worked With
Luis Martinez and Adolfo, Kenny Li
