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Fitzgerald Hyundai Rockville

Rockville, MD

3.4
488 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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11411 Rockville Pike

Rockville, MD

20852

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Showing 488 reviews

September 12, 2016

A Great Car Purchase Experience From the moment I contacted Fitzgerald Auto, until I picked up my Hyundai Sonata, the experience with the dealership and its personnel was a great one More

by poppysan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gobind Samtani
Sep 12, 2016 -

Fitzgerald Hyundai Rockville responded

That is the FitzWay! Thanks so much for sharing about your experience, we love making our customers happy. Enjoy your new Sonata!

September 12, 2016

Great Experience Overall great experience buying a car from Fitzgerald for the second time. Would highly recommend them! Salespeople are easy to work with and not push More

by happy customer11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Shaver, Pete Hemnani , Pamadou Touray
Sep 12, 2016 -

Fitzgerald Hyundai Rockville responded

Thanks for being a repeat customer, your loyalty means so much to us! #FitzWay

September 09, 2016

Everything went great I had already decided to get this particular car. Just a few questions from the dealer, a test drive, and we were done. Nice job! More

by swgreehan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamadou Touray
Sep 13, 2016 -

Fitzgerald Hyundai Rockville responded

Thank you so much for the praise, and thank you for choosing Fitzgerald!

September 09, 2016

Excellent Ben was professional, always responded in a timely manner and delivered the vehicle to our home, as requested. I was very happy with his service. More

by lhmj2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Pamadou Touray
Sep 13, 2016 -

Fitzgerald Hyundai Rockville responded

It was a pleasure assisting you in the purchase of your new car. Thank you for choosing Fitzgerald!

September 09, 2016

Na Excellent service,great customer relation. Mr Touray help me understand everything I needed to know and help me deliver the car to my house which was More

by eakadje1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamadou Touray
Sep 13, 2016 -

Fitzgerald Hyundai Rockville responded

We couldn't agree more! Mr. Touray is a valued member of our team here at Fitzgerald. It is always delighting to hear from his customers about there experience. Thank you for shopping the FitzWay and we hope to see you again!

September 09, 2016

Great Experience We had a great experience at the dealership. The customer service was excellent. Great attitudes and took good care of our needs. Jacob was very pro More

by eddiemcinnis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jacob C.
Sep 13, 2016 -

Fitzgerald Hyundai Rockville responded

Thank you for your 5 star review! Customer service is very important to us and we ware thrilled Jacob was able to assist you in the purchase of your new car.

September 08, 2016

Excellent purchase department but questionable service We had previously owned a Hyundai and had it serviced at this dealership. Although our buying experience was excellent I can't say that for the servi More

by petrich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Reid
Sep 27, 2016 -

Fitzgerald Hyundai Rockville responded

Peter, we are very happy to hear that your sales experience with us was excellent. It is our understanding that our service director has been in contact with you about your past service experiences. Please let us know if we can be of assistance to you and your vehicle in any other way!

September 08, 2016

Excellent care but an issue with the car Excellent dealership interaction, but one serious and a few minor issues with the car. As noted above, I would like to sit down with Mr. Fitzgerald t More

by paulwbrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Li
Sep 13, 2016 -

Fitzgerald Hyundai Rockville responded

Mr. Brown, thanks for bringing your concerns to our attention and trusting that we are customer advocates when it comes to all things auto related! Mr. Fitzgerald has received your concerns and his team is working on addressing the issue with Hyundai. Until we see you again, please drive safely!

September 08, 2016

Customer service Excellent in every way. Ben quickly determined all of my needs and produced the perfect car for the test drive. He explained every feature about the c More

by barry.collier1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Samtani
Sep 08, 2016 -

Fitzgerald Hyundai Rockville responded

We are pleased that Ben was able to assist you in finding the most appropriate car for your needs. Wishing you many safe and memorable miles ahead!

August 25, 2016

Santa Fe - Purchase and great experience! Ben was great to work with and purchased our ideal car at a great value. Very happy with the car buying experience from selection to financial discuss More

by Nick_
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gobind Samtani
Aug 25, 2016 -

Fitzgerald Hyundai Rockville responded

Nick, we are glad that Ben provided you with a more than exceptional experience. Enjoy your new car and we hope to have you back in the future!

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