Fitzgerald Hyundai Rockville

Purchaae of 2017 hyundai This was my 6th Car from fitzgerald. I like It there nice people, just enough attention. Price is always right, competitive. They give you the exact c This was my 6th Car from fitzgerald. I like It there nice people, just enough attention. Price is always right, competitive. They give you the exact car that you need. More

Great Experience! The salesman, Arthur Hardy, was very professional and not at all pushy or aggressive. He answered all of my questions and got me the car that I wanted The salesman, Arthur Hardy, was very professional and not at all pushy or aggressive. He answered all of my questions and got me the car that I wanted, including color (interior and exterior) and options. I am a repeat customer and would definitely return to this dealership for my next family car. More

Fitzgerald Hyundai rates top of our car buying list knowledgeable, friendly, easy going, helpful staff who go above and beyond to get us what we wanted and needed. we really appreciated the relaxed knowledgeable, friendly, easy going, helpful staff who go above and beyond to get us what we wanted and needed. we really appreciated the relaxed (not pushy) atmosphere. I visited some competitor dealers on my own and the sales staff made me feel very uncomfortable, trying to push a different car on me that wouldn't even fit in my garage. Jay rode with me to my house so I could see if the car fit in my garage...excellent customer service from hyundai. More

Had a great experience with Arthur I really appreciated how Arthur conducted the buying process. I bought two cars from him the same day and although the process is long as a matter of I really appreciated how Arthur conducted the buying process. I bought two cars from him the same day and although the process is long as a matter of fact, Arthur took care of me throughout so I never got frustrated with how much time I spent at the dealership. More

Happy customer I was very happy with how everything went and Arthur was a great salesman. The only issue is that I didn't leave the dealership with a full tank, but I was very happy with how everything went and Arthur was a great salesman. The only issue is that I didn't leave the dealership with a full tank, but Arthur called and told me to come back whenever I could to fill up on him. More

Excellent dealer Very pleasant experience in purchasing new vehicle. No hassle in dealing with the price. Very good supportive team. Understands customers time, priori Very pleasant experience in purchasing new vehicle. No hassle in dealing with the price. Very good supportive team. Understands customers time, priority and give you suggestions. More

Good Service I leased a Sonata Plug-in Hybrid from this dealership. I had done my research on the car and communicated via email prior to arriving. The negotiatio I leased a Sonata Plug-in Hybrid from this dealership. I had done my research on the car and communicated via email prior to arriving. The negotiation process was somewhat easy. They delivered the car to my house which was a nice gesture since I live about 30 miles from the dealership. The only downside to the experience was the time it took to speak to an F&I person. Once I spoke to her, she was quick and efficient. She did not offer my any additional insurance products. This was good, because I would not have been remotely interested in purchasing any and it would have been an immediate point of contention More

Hyundai Tucson It was a pleasure dealing with Fitzgerald Hyundai. They provided pricing, numbers, and information about the car in an open friendly style. Unlike som It was a pleasure dealing with Fitzgerald Hyundai. They provided pricing, numbers, and information about the car in an open friendly style. Unlike some other dealers Fitzgerald does not treat the customer as an opponent. Thanks for the service. More

Poor finance department experience This dealership made an error in calculating the amount we owed on the car due to an inability to understand our credit union's financing process. We This dealership made an error in calculating the amount we owed on the car due to an inability to understand our credit union's financing process. We were in the room with the finance department lead when he called the credit union and heard them talk him through how to calculate the number that should be on the draft check. Their directions led us to come up with what would be the correct (higher) number, but he miscalculated it and talked us out of the correct answer after repeated attempts to point out his error. Our feeling was, "Well, we tried, if he's wrong, it's the dealer's responsibility." Six days after purchasing the car, the dealer called to say the credit union gave them the wrong information and they would need more money from us. We spoke with the manager to clarify that, in fact, the dealership was the sole party at fault, and because of this, the dealer should take responsibility for the error. The dealer refused, offering instead to "try to match" the credit union's rate if we wanted to refinance with them. Since the dealer has lost all of our trust, this was not an option and the error required us to refinance our existing loan with the credit union, applying for a new loan (which involved another ding to our credit report and the possibility for a new, higher rate), and a significant amount of extra time and stress. I am extremely disappointed and outraged with the customer service exhibited by this dealer. Collectively, we and our immediate family have purchased 4 cars from Fitzgerald Auto Malls in the last 3 years. I will never return to this dealer to purchase a car and I have shared my experience--and will continue to do so--with anyone and everyone I encounter who inquires about our car or is in the market for a new car. More

Great car Very pleased with all the new features, had a large selection to look at and had the right color. Very helpful employee explained everything new to us Very pleased with all the new features, had a large selection to look at and had the right color. Very helpful employee explained everything new to us on the car. More