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Fitzgerald Hyundai Rockville

Rockville, MD

3.4
488 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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11411 Rockville Pike

Rockville, MD

20852

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Showing 488 reviews

June 01, 2017

Best car buying experience! I can sum it up in one word.....GREAT! This was the easiest car buying experience I have ever had, I will definitely be back even though I livery in More

by Dave R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arthur Hardy
Jun 23, 2017 -

Fitzgerald Hyundai Rockville responded

WOW! Now that is saying something if you are willing to drive that far just to come see us. THANK YOU!!!! Hope you are enjoying your new car Dave and we look forward to seeing you next time :)

May 31, 2017

Mixed Experience Although the salesperson was very professional and helpful, he did confuse us about the availability of a loaner car when the Ioniq is being serviced. More

by robertacolton
Friendliness
Recommend Dealer
No
Employees Worked With
Jun 09, 2017 -

Fitzgerald Hyundai Rockville responded

Ms. Colton, after investigating your experience we agree that the communication could have been better. When you arrived with the coupon the following day we discovered you did not have the actual coupon but instead you had a request from Hyundai to earn your business as you were a previous Volkswagen owner. After realizing you did not in fact hold a valid coupon we suggested providing a copy of your Volkswagen buy back documentation as sufficient proof. This situation may have been avoided had we informed you of all valid forms of eligibility for the rebate during your initial visit. We apologize for any inconvenience we caused and appreciate both your patience & business greatly.

May 30, 2017

Sonata Limited Excellent service. Great working with Jay, Pete and other people in finance in buying my new car. It was a pleasure dealing with Fitzgerald. I have be More

by sodhis1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Pete sales manager
May 27, 2017

Thank you 2nd lease from Fitzgerald Rockville with Marcus, he is straightforward, prompt and kind. I feel like he really wants to make sure I am comfortable and More

by milo.andrea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Reid
Jun 19, 2017 -

Fitzgerald Hyundai Rockville responded

Happy to hear this Milo! We're glad Marcus was available to assist you at your visit and we look forward to seeing you next time. Thanks for choosing Fitzgerald!

May 26, 2017

Fitzgerald is a first class dealership We have owned many vehicles over the past 50+ years and dealt with a multiplicity of dealerships ranging from the sales of new Mercedes Benz, Acura an More

by bob_gordon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jun 23, 2017 -

Fitzgerald Hyundai Rockville responded

Mr. Gordon, thank you so much for such a wonderful compliment! It was truly our pleasure serving you and we hope to have you back again soon. Enjoy your new car and drive safely!

May 26, 2017

Fitzgerald Honda Review Fitzgerald Honda worked with us to get the car we wanted in a timely manner. They were courteous and accommodating and the experience of buying a car More

by chip.chase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Li
Jun 23, 2017 -

Fitzgerald Hyundai Rockville responded

Thank you very much for sharing your feedback with us. We're happy to have been able to serve you!

May 25, 2017

Excellent customer service and car quality Me and my family were very happy with the purchase and with the service we had the day we went to check what our options were. Was very happy to learn More

by carolilisu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Reid
Jun 22, 2017 -

Fitzgerald Hyundai Rockville responded

Thank you for choosing Fitzgerald for your new car buying experience! We appreciate your business and hope to serve you again in the future.

May 24, 2017

Great experience We have purchased or leased 4 vehicles from Fitz, (Our experience has bee excellent. We worked with Ben in sales. Lester in service as welll as Ism More

by nat0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gobind Samtani
Jun 22, 2017 -

Fitzgerald Hyundai Rockville responded

Thank you so much for your review and even more so for your loyalty to our brand! It's been our pleasure serving you and your vehicle and we hope to do much more of this in the future.

May 24, 2017

Fitzgerald Hyundai Dealer was prompt at handling requests. Fast service and very professional. They considered my requests and felt like I was being taken care of. A+! More

by emanuele.amendola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Camacho, Kenny Li
Jun 19, 2017 -

Fitzgerald Hyundai Rockville responded

Thank you so much for choosing Fitzgerald Emanuele! We are ecstatic to hear you had such a great time during your visit. Look forward to serving you again in the future!

May 18, 2017

Professional and expedient The whole purchase experience was efficient and courteous. We did two test drives before we made the final decision. The vehicle was delivered in ex More

by myong86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gobind Samtani
May 22, 2017 -

Fitzgerald Hyundai Rockville responded

Congratulations on your new Sonata plug-in and thank you for choosing Fitzgerald! It was our pleasure assisting you in the purchase of your vehicle and if we can be of any more assistance in the future please don't hesitate to contact us. Drive safe!

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