Fitzgerald Rockville GMC - Service Center

I purchased my automobile in 2022. I am a long-time customer who has enjoyed excellent service and communication with the members of the staff. Very timely and friendly, impressed wit I am a long-time customer who has enjoyed excellent service and communication with the members of the staff. Very timely and friendly, impressed with video feature of inspection normal dealership does not have this. I had a little hicup with the repair at first but Brian Wilson handled it. More

Am a long time customer who has enjoyed excellent service and communication withthe members of the staff. and communication withthe members of the staff. More

Very timely and friendly,impressed with video feature of inspection normal dealership does not have this inspection normal dealership does not have this More

First I want to say Chris Collins and Ernest Marshall overall are the best. Katie Hall (Experience Director), Mike Lewis (General Manager/Sales Manager/or whatever he chooses to be for the day), and overall are the best. Katie Hall (Experience Director), Mike Lewis (General Manager/Sales Manager/or whatever he chooses to be for the day), and Tim Giordani (Service Manager) are the worst! Customer service is horrible. They do NOT follow the FitzWay philosophy. I purchased a used vehicle on November 15, 2023, and not a week later the windshield wiper was not working, humming and clicking noses, and the radio kept freezing. I took it back within the first 30 days or 1,000 miles warranty they told me I had because I did not purchase an additional warranty. I took my vehicle back 3 times (twice in December and once in February). The change oil light even came on within the first week and they said I had to pay for an oil change ($115.17). I was in shock and asked why should I have to pay for this if the car was inspected. The Service Manager told me my car went through a reconditioning inspection to sell the car to me at the price point for which they did (No such thing in Maryland or anywhere for a matter of fact). I had to pay for the oil change and the only thing they could do per the Sales Manager was give me a discount. I paid $45.17 SMH, not to mention they lost my wheel locks. In February I took my car back for the same problems that never went away, that they said they could never detect (really). My vehicle sat for over 30 days. They lost the service ticket and then sent me an estimate for over $4100 in repairs for the SAME items I had taken it back for. More

There's always some issues with my truck when I left there. So I'm Not satisfied most of the time even recently, I bough my truck to get on oil change and they forgot to reset it to the 100% there. So I'm Not satisfied most of the time even recently, I bough my truck to get on oil change and they forgot to reset it to the 100% More

Our experience with purchasing of our new car was absolutely wonderful. Donna took care of every last detail so we didn’t have to worry about anything. Thanks to the whole team! absolutely wonderful. Donna took care of every last detail so we didn’t have to worry about anything. Thanks to the whole team! More

Our entire experience with this dealership was outstanding! Donna took care of every detail so we had no worries. Fantastic job! outstanding! Donna took care of every detail so we had no worries. Fantastic job! More

A few days ago, I posted a less than stellar review about an experience at Fitzgerald Buick in Rockville MD. We were surprised by a few of the final charges we came upon at the end of our transaction for an an experience at Fitzgerald Buick in Rockville MD. We were surprised by a few of the final charges we came upon at the end of our transaction for an additional key/keyfob - purchase, cut, and programmed. That review prompted another interaction – and the most recent was a great deal more positive. The management contacted us about our concern. We found common ground and agreed that both dealer and customer have to be vigilant about complete clarity in what actions and charges to expect. We appreciate Fitzgerald Buick of Rockville being professional and aware enough to reach out and address our concerns to our satisfaction. More

I am confident that my automobile’s issues will be addressed accurately and professionally. And, I know that I will be treated like a valuable member of the Fitzgerald Family. addressed accurately and professionally. And, I know that I will be treated like a valuable member of the Fitzgerald Family. More

To my shock, the warranty company declined to cover the frozen Infotainment Display screen on my 2018 GMC Sierra -- after approving it originally -- because, I was told by Service Tech Brian Wilson and his frozen Infotainment Display screen on my 2018 GMC Sierra -- after approving it originally -- because, I was told by Service Tech Brian Wilson and his Manager Tim G., there was a suction cup on the front of the screen. I asked why the tech didn't explain that I bought the accessory bracket to hold my phone in place after the screen failed so that I could see the GPS map for the rest of my cross-country trip. I asked "Why didn't you take the bracket off, Brian, before you sent in a picture of the screen?" Mr. Wilson's answer was, "How DO I KNOW when you bought it? You need to talk to your warranty company." Right? Why would I buy a dashboard bracket if the screen was working? And what difference WHEN I bought it? The screen was broken, as today's tech confirmed at Fitzgerald, as well as Earnhardt GMC's in Mesa, Arizona when I first turned in for repairs during a cross country trip. Meanwhile, the warranty company had approved the replacement when Earnhardt submitted it six weeks earlier. Unfortunately, "supply chain issues" meant I had to leave before the new screen arrived. Now it's been rejected so I'm going to have to start all over again at another service center. Not only did Fitzgerald NOT fix the screen, but they broke the warranty claim in the process. I asked for the manager and got connected with "Tim", who basically defended the techs. (Yes, I admit that I called them all morons. And now I'm sorry, but that kind of customer service doesn't even rise to that level.) I'm done with Fitzgerald and this is going to be the first of many, many times that I will tell my neighbors the story about the day the Gang of Morons in the Service Department at Fitzgerald GMC lost my business. More