Fitzgerald Countryside Hyundai - Service Center

I had terrible Customer Service in the Hyundai Service Department today at Fitzway for my Palisade ( and to think I bought my car here a few months ago) Department today at Fitzway for my Palisade ( and to think I bought my car here a few months ago) More

I talked to Troy Jackson to schedule a service appointment, and I have a difficult situation because I work full time and will be traveling soon, and Troy did an outstanding job working out a day appointment, and I have a difficult situation because I work full time and will be traveling soon, and Troy did an outstanding job working out a day and time to take my in for repairs. He was very patient and understanding about the limited availability I had to get my car worked on. His professionalism and care was refreshing and extremely helpful when I thought it would be stressful. More

Junked stats? ! Hard to understand why they have such a high overall rating when all I’m seeing are low ratings stating the same thing - service department is supe ! Hard to understand why they have such a high overall rating when all I’m seeing are low ratings stating the same thing - service department is super slow! Worst experience today. My time is more valuable than to wait multiple hours for simple service. Oil change & tire rotation 2+ hours of waiting. Should have been the first appointment today. Don’t understand why it took so long. Nobody kept me informed or seemed to care. Once I got it home - realized they didn’t even clear the dash & now I keep letting alerts that service is due. Smh More

Worst place for service ever. .took over 3 hours just to get an oil change..no need for things like that to happen .took over 3 hours just to get an oil change..no need for things like that to happen More

Great prices, great people but service is extremely poor to say the least . Takes 2 months to get a service appointment and they could give a rats butt about your situation. It is what it is. Waiting for C to say the least . Takes 2 months to get a service appointment and they could give a rats butt about your situation. It is what it is. Waiting for Corporate Hyundai to return my call. I'm not impressed More

On 8/2/23, I took my Sonata to Fitzgerald for a recall to fix a computer security problem. I was told when I made the appointment that it would take about an hour to fix. About 2 hours later, I got my car ba fix a computer security problem. I was told when I made the appointment that it would take about an hour to fix. About 2 hours later, I got my car back. On 8/8, My insurance company sent me an email notifying me that the module that reports my driving was inoperable. The Fitzgerald technician had neglected to replace it when he downloaded the Security program. That, on top of the rest of my Fitzgerald experience that morning, has led me to believe that if you like incompetence with inattention to entail, then Fitzgerald may be the dealership for you. Howard Farris More

On March 7/23 brought my truck to be service for some electrical problem the was creating issues with the dashboard, shifter control, and navigation screen, 5 days later I got a call the ABS need it to electrical problem the was creating issues with the dashboard, shifter control, and navigation screen, 5 days later I got a call the ABS need it to be replace they fix it cost $ 2.040 that was on march 11 on march 14, truck broke down with the same old problems, I don't think this dealer have one good experience tech on Ram trucks, they are big on Jeeps. The service people need to have better communication with the customers More

Had 1pm appt and girl took keys told her it was recall and waited an hr and asked about car and was told I had to see advisor well why wasnt I told when I got there. Then they said I would have to wait 2h and waited an hr and asked about car and was told I had to see advisor well why wasnt I told when I got there. Then they said I would have to wait 2hrs more. Got car and left 1st and last time I will service there. I should of been told to see advisor and told girl I'll be outside till car is ready and she said ok. She took keys said do u have appt I said yes for recall and took car which they parked and never even looked at it. Very poor service. New port richie dealership definitely has a much nicer staff and ur dealership should make sure customer is taken care of. This problem would of been resolved upon arrival especially when u have an appt. Training in customer service is definitely needed More

AVOID! Brought my 2017 Hyundai Tucson for servicing since the air conditioning stopped working after only 38,000 miles. My service rep was Garrett Gale. Ex Brought my 2017 Hyundai Tucson for servicing since the air conditioning stopped working after only 38,000 miles. My service rep was Garrett Gale. Explained to him the situation regarding the air conditioner as well as the coolant in my reservoir goes from full to completely empty in a matter of 6-7 months. Stated to me engine coolant is 50% water and having to fill the entire reservoir in 6 months was normal due to evaporation (Which is entirely incorrect. On average you lose about 3-5 ounces of coolant a year, not an entire gallons (reservoirs) worth). Few hours later I receive a call back and I'm asked if I had been involved in a wreck, which obviously I had not (clearly no damage to the cars body or on the cars history report). He also states the coolant missing may also be connected to the damage to the condenser despite saying earlier in the day it was normal to lose a gallon of coolant in 6 months. I then get a call 30 minutes later that there is metal broken on the condenser and this was caused by a rock somehow flying through the front of the cars grill, air filter, and other components, striking it. I asked, how did they know a rock did this? Garrett states he doesn't know this and this is just the narrative he has come up with. He also states to me that metal is "indestructible" and doesn't break on its own. It would cost 1200 dollars to fix my AC condenser because Hyundai would not reimburse them if they sent the defective condenser back. Dave Bartelis refused to work with us on any kind of price. 1200 dollars or nothing. Ignore any kind of feedback that they will leave below. They are only required to respond by policy and it will be disingenuous. Also, the car isn’t under my name, which they will comment we couldn't find you in our system. It's in my fiances name. More