Fitzgerald Countryside Hyundai

Great "no hassle" experience I went on a Sunday thinking no salesperson would be there to try and sell me. Spoke with Adam Yazback who was very knowledgeable on available discou I went on a Sunday thinking no salesperson would be there to try and sell me. Spoke with Adam Yazback who was very knowledgeable on available discounts on new models. I ended up buying a new 2018 Santa Fe for what I was planning to pay for a used one. Adam was great to work with as there really was "no hassles." More

EXCELLENT Our experience from start to finish was extremely professional, customer service oriented, and 100% satisfying! Our salesman, Robert White went above Our experience from start to finish was extremely professional, customer service oriented, and 100% satisfying! Our salesman, Robert White went above and beyond his duty. Debbie is fantastic and will make your financing options a breeze! I truly appreciate everything Fitzgerald Hyundai has done for us. We are definitely a loyal customer from this point forward! More

Excellent customer service I had a very good buying experience. Adam provided excellent customer service, and he made buying a new car stress free. Overall, I would recommend hi I had a very good buying experience. Adam provided excellent customer service, and he made buying a new car stress free. Overall, I would recommend him if you are looking to purchase a vehicle. More

No pressure, no stress Our experience was very enjoyable and stress free. Adam was very laid back, but friendly & informative. If he wasn't sure of the answers to our quest Our experience was very enjoyable and stress free. Adam was very laid back, but friendly & informative. If he wasn't sure of the answers to our questions, he asked another staff with more experience. He went over every detail with us and reviewed or explained further if we didn't quite understand something. He was patient and conversational. Great! More

major concern I bought a lemon I bought a brand new 2018 Hyundai LES on March 27th. On April 16th I had to bring the car in because the engine light was on. I was told they do not n I bought a brand new 2018 Hyundai LES on March 27th. On April 16th I had to bring the car in because the engine light was on. I was told they do not normally give loaners but would help me out? First of all, I'm having to get my brand new car repaired, my paperwork says a lifetime of loaners and it's plastered on their windows. A car that is less than 3 weeks old!!!! seriously?? Then I'm given several different stories about what is wrong with my car, I go to pick it up the next morning and was told that the robot put the wrong parts in my car and they found a car on the lot and stuck them in my car. Then when I file a complaint including my concern of a Breach of Contract on the dealers end they had the original service guy contact me. That was a slap in the face. I feel the dealership sold me a car that we have found out does not have correct parts and who knows if down the line we won't find more incorrect parts that the "robot" installed in my car. The dealership would not take the hit for replacing my vehicle yet I was told I could contact Hyundai and that is not my job. Then I was told I miss understood and that they did order new parts for my car, as if I could miss understand those 2 stories. And don't let me forget that I was also told there was an upgrade on my 2018 vehicle for that exact part, so I asked if there was an upgrade already made then have they had many complaints on this part and I was told no, so I asked if there was a recall and again I was told no. So understandably I have many concerns about what did I just buy? Then to make everything worse I asked for a copy of the original order invoice for the part. I was faxed an invoice with 42 items on it with an arrow pointing to the part claiming to have been ordered for my car. My first problem with that is that it does not say anything to prove to me it was the part for a 2018 Hyundai Elentra . My other problem is that there was a second arrow pointing to the date of delivery of the parts which is 3 days after I bought my car and over 2 weeks before I brought it in for repair. I am a single parent and I wanted a new car so I wouldn't have to worry about breaking down and having to be inconvenienced with repairs, something reliable on gas but I don't know what I bought. My concerns and complaint will not begin and end here as this is my money and I want what I paid for and I haven't had a good nights sleep since this all started. Plain and simple my buying experience was great but what I purchased has been a big disappointment and leaves me to believe that they are hiding something. I wouldn't blame the dealership, they just sell the cars not make them but they could have made this right and instead I'm being lied to and manipulated. Cara Forgione More

wonderful salespeople Everyone at Fitzgerald was helpful, friendly, and professional. Adam went out of his way and spent a lot of time getting me a great deal on a leased E Everyone at Fitzgerald was helpful, friendly, and professional. Adam went out of his way and spent a lot of time getting me a great deal on a leased Elantra. I will definitely recommend this dealership to my friends. More

The best car buying experience and more My sales associate was Tony Compston and I'm aware he's fairly new to your company and I'm so so glad he was there when I showed up. He helped me make My sales associate was Tony Compston and I'm aware he's fairly new to your company and I'm so so glad he was there when I showed up. He helped me make the best decision that would meet my needs and wants. If I wanted to test drive every car on that lot he would have spent the entire evening and any other time I needed helping me and he would have done it happily. I also had the pleasure of working with Debbie Greene, although I went in pre approved through my bank she found me a better rate. I left there with a 2018 Elentra that met my needs and wants and financed within a few dollars of where I wanted my payments. Every hiccup in the process was a fun and a positive adventure with both Tony and Debbie. Whenever I have the opportunity I am going to stop in to say hi to the both of them as I feel I've made new friends. I am an Area Manager for Great Clips and my Franchisee has 25 stores in the Tampa Bay area and I will be telling everyone that will listen what a great experience I had and to go to your location and ask for Tony. Customer service is one of the most important part of any service industry and Tony and Debbie, in my opinion, based on my experience go above and beyond the basics of customer service. Thank you for having such wonderful people working for you. If it wasn't for Tony and Debbie I may not have followed through with my purchase as it was a 3 day fiasco, no fault of your dealership or staff it was on my end. I am so happy with my experience I am going to put on our receipts for our customers that if they buy a vehicle from your location (only) they can get a free haircut. If there is any cross promoting you would ever like to do I would be more than happy to sit down and discuss it. Again, thank you for having an amazing staff. Cara Forgione More

happy day Went to dealership to see about reducing interest rate, didn't think we had a chance. Wanted to meet with finance manager, we were directed to Debbie Went to dealership to see about reducing interest rate, didn't think we had a chance. Wanted to meet with finance manager, we were directed to Debbie Greene. Debbie said she would see what she could do, I thought this will be a run around and then I would be told sorry and was already getting upset, We waited a while and a salesman ,Kale, asked us if we needed anything we said we were waiting for Debbie to see about reducing our monthly payments, he asked how we felt about the car and I joked about the window washer fluid being low and he said he would take care of it. wow I thought. Debbie can out and said she was still working on it and was talking to the bank. I thought yea right. Kale came back and asked if we would like something to eat or drink. We said we were here waiting to see about our payments, he said Debbie had some forms for us to fill out to check our credit rating and we said yes and Debbie can back and said our rating was better then three years ago and could put us in a brand new car, pay off out debt on two cars and reduce our payments by cutting our interest rate in half I was amazed and floored. We hugged her and she gave us a great deal on a 2018 with many pluses thrown in. We had gone in there without any hope and left later with a new car, a reduced monthly payment, ($150 ) and a big smile on our faces, Debbie and Kale were fantastic and we will recommend them to everyone. P.S. everyone from the dealership was great Virginia Sarno More

Great experience with Vadim! Vadim helped me a lot in picking out the best car and going over the pricing of everything. He made sure we did not feel rushed or pressured, when dec Vadim helped me a lot in picking out the best car and going over the pricing of everything. He made sure we did not feel rushed or pressured, when deciding between 2 vehicles. Was treated with respect and Vadim was friendly. If you stop by to Fitzgerald Hyundai, I recommend Vadim as your salesperson. Very knowledgeable, and works with your needs and goals. As well, he followed up with me the next day and really cared if I enjoyed the vehicle. More

Great Car Buying Experiance We visited several dealers before we stopped at Fitzgerald Hyundai, this was the only dealership that greeted us asked how they could assist us and al We visited several dealers before we stopped at Fitzgerald Hyundai, this was the only dealership that greeted us asked how they could assist us and allowed us the time and freedom to explore the lot without the feeling of being attacked by vultures. When we decided which model we wanted the salesmen that originally greeted us, Eduardo Rodriguez, spent time going over the options available and helped us configure the vehicle exactly how we wanted it. Though they did not have the exactly configuration we wanted, he found the exact configuration we wanted and had it on the lot the very next business day. Even the closing was enjoyable as the finance director Debbie Green made it so. Our thanks and appreciation to Eduardo and Debbie for making our purchase the most enjoyable auto buying experience we ever had. More