Fitzgerald Countryside Hyundai

I had terrible Customer Service in the Hyundai Service Department today at Fitzway for my Palisade ( and to think I bought my car here a few months ago) Department today at Fitzway for my Palisade ( and to think I bought my car here a few months ago) More

This is third purchase from this dealership, and each experience has been excellent. We have worked with Vadim "V" Naumov each time, and he is the best! He is very knowledgeable, patient, and always av experience has been excellent. We have worked with Vadim "V" Naumov each time, and he is the best! He is very knowledgeable, patient, and always available during the decision process. The 2024 Sonata N line speaks for itself!! More

I talked to Troy Jackson to schedule a service appointment, and I have a difficult situation because I work full time and will be traveling soon, and Troy did an outstanding job working out a day appointment, and I have a difficult situation because I work full time and will be traveling soon, and Troy did an outstanding job working out a day and time to take my in for repairs. He was very patient and understanding about the limited availability I had to get my car worked on. His professionalism and care was refreshing and extremely helpful when I thought it would be stressful. More

Junked stats? ! Hard to understand why they have such a high overall rating when all I’m seeing are low ratings stating the same thing - service department is supe ! Hard to understand why they have such a high overall rating when all I’m seeing are low ratings stating the same thing - service department is super slow! Worst experience today. My time is more valuable than to wait multiple hours for simple service. Oil change & tire rotation 2+ hours of waiting. Should have been the first appointment today. Don’t understand why it took so long. Nobody kept me informed or seemed to care. Once I got it home - realized they didn’t even clear the dash & now I keep letting alerts that service is due. Smh More

Worst place for service ever. .took over 3 hours just to get an oil change..no need for things like that to happen .took over 3 hours just to get an oil change..no need for things like that to happen More

I've bought 7 Hyundai's from this dealership. What do think? Curt Parsons is my Sales Rep. He's the Best to work with. Fair pricing, no haggling, MSRP is on the window. Fitzway price is on the D What do think? Curt Parsons is my Sales Rep. He's the Best to work with. Fair pricing, no haggling, MSRP is on the window. Fitzway price is on the Dash. Check it out. More

Great prices, great people but service is extremely poor to say the least . Takes 2 months to get a service appointment and they could give a rats butt about your situation. It is what it is. Waiting for C to say the least . Takes 2 months to get a service appointment and they could give a rats butt about your situation. It is what it is. Waiting for Corporate Hyundai to return my call. I'm not impressed More

I tried to purchase a reliable car to be able to drive my 2,5-year-old autistic daughter to have a reliable transportation for her everyday therapy. On 6/17/23 the 2019 Jeep Cherokey was purchased by me at 2,5-year-old autistic daughter to have a reliable transportation for her everyday therapy. On 6/17/23 the 2019 Jeep Cherokey was purchased by me at Fitzgerald's Used Car Outlet Center Clearwater at 23499 US Highway 19N in Clearwater, FL 33765. After two weeks car begin to make noises while stopping, few days later the car died in a middle of busy intersection with my daughter in a car, I got a jump - car started and was brough it to the service center (07/07/23) (owned by the same company) where it was repaired. Parts were changed and what it looked like to untrained person the problem was resolved. Three weeks later (08/08/23) the problem with car making noise while stopping and starting came up again and vehicle was brought the second time to the service where parts were changed and was declared as fixed. Today (9/12/23) car dies again in 6 lane intersection (right in the middle of it) with my daughter in a car. The concern is that some of the issues coming up with the car were inspected by the dealer before the purchase and has passed for parts that were inspected and still had to be replaced. Car that turns itself off in a middle of the street puts my child in great danger possibly fatal if hit in a middle of the intersection by another car, due to negligence of the dealer inspecting it and service making repairs for a car that pass their own inspection. I’m looking for resolution for this problem of a different vehicle that is safe for my child. I shouldn’t have to sacrifice my daughter safety because I was sold unsafe vehicle. If I have to I will take legal actions and publicize this on local and social media about the problems I been having. More

On 8/2/23, I took my Sonata to Fitzgerald for a recall to fix a computer security problem. I was told when I made the appointment that it would take about an hour to fix. About 2 hours later, I got my car ba fix a computer security problem. I was told when I made the appointment that it would take about an hour to fix. About 2 hours later, I got my car back. On 8/8, My insurance company sent me an email notifying me that the module that reports my driving was inoperable. The Fitzgerald technician had neglected to replace it when he downloaded the Security program. That, on top of the rest of my Fitzgerald experience that morning, has led me to believe that if you like incompetence with inattention to entail, then Fitzgerald may be the dealership for you. Howard Farris More

I’m waiting for them to respond back to me Poor customer service!!! Not helpful customer service!!! Not helpful More