Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fitzgerald Chrysler Dodge Jeep RAM Hagerstown
Hagerstown, MD
151 Reviews
Hagerstown, Maryland Chrysler Dodge Jeep Ram Dealership Serving Frederick, MD, Chambersburg, PA, and Waynesboro, PA
For drivers in Frederick, MD, Chambersburg, PA, and Waynesboro, PA, Fitzgerald Chrysler Dodge Jeep Ram of Hagerstown is the reliable destination for all your automotive needs. Whether you're in the market for new Chrysler, Dodge, Jeep, and Ram models or high-quality pre-owned cars, our dealership has you covered. Our commitment extends beyond sales at Fitzgerald Chrysler Dodge Jeep Ram of Hagerstown, and we take pride in being your comprehensive automotive solution. Visit our dealership in Hagerstown, MD, to experience the FitzWay, today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 6:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 151 reviews
November 28, 2016
Second time customer I traded in my Jeep Wrangler for a Jeep Cherokee, and all of my conditions were met regarding trade in, payment schedule and monthly payment. I traded in my Jeep Wrangler for a Jeep Cherokee, and all of my conditions were met regarding trade in, payment schedule and monthly payment. More
by kthompson
Employees Worked With
Quentin
October 21, 2016
If you didnt buy from them, dont go to them Bought my jeep out in Aberdeen, live out here, had transmission problems with my jeep and got it to their shop since it is only a mile from our house. Bought my jeep out in Aberdeen, live out here, had transmission problems with my jeep and got it to their shop since it is only a mile from our house. It took them 3 days to "look" at it, and tell me the problem was associated with my bumper and they wouldn't do warranty work on it. They also informed Chrysler that it was modified and that I was at fault for the transmission overheating, which wasn't even the problem I took it to them for, it had no 2nd through 5th, the temp was fine. Their transmission tech, who I never even got to speak to, said it was the bumper that caused it. I asked the rep, basically you are telling me that even though I bought it from Jeep like this, you wont cover it, and he said yes. I walked on their lot and took a picture of their jeep they were selling, "modified" and the bumper is almost identical. Awesome, so, I was forced to pay the tow bill from Hagerstown to Aberdeen since they wouldn't work on it and told Chrysler it was my fault and shouldn't be covered. In the end, the other dealer made a lot of money, kept a customer, and it was still covered under warranty by Chrysler. I will never take my Jeep to Hoffman. More
by fldair
Employees Worked With
Kelley
September 10, 2016
Great, New Jeep First time car buyer. Salesman was honest about everything the whole time. Terry did great! I would buy another car from them in the future. First time car buyer. Salesman was honest about everything the whole time. Terry did great! I would buy another car from them in the future. More
by Jamie
Employees Worked With
Terry Phillips
September 03, 2016
New jeep Overall good experience as a first time new car buyer. I would go back to Hoffman if I needed to look for a new car again. Overall good experience as a first time new car buyer. I would go back to Hoffman if I needed to look for a new car again. More
by Sully26
Employees Worked With
Sean fluke
August 23, 2016
New purchase I feel the sales person did go the extra mile when pushed, I feel it should not have taken as long as it did. The dealership itself was excellent in a I feel the sales person did go the extra mile when pushed, I feel it should not have taken as long as it did. The dealership itself was excellent in all aspects. Needs more customer friendly waiting area. More
by Gordon Fairman
Employees Worked With
Quenton
August 10, 2016
Lifelong Customer We just traded in our Jeep for another Jeep and this is probably our 10th vehicle from Hoffman's. Quenton was awesome to deal with as well!!! Took t We just traded in our Jeep for another Jeep and this is probably our 10th vehicle from Hoffman's. Quenton was awesome to deal with as well!!! Took time to answer questions, looked for what I wanted and delivered! Thanks again for the best service!! More
by Jillc
Employees Worked With
Quenton
August 05, 2016
Amazing Where do I begin? I had my 4 month old with me and she would get fussy they would help me with her. I needed to change her and Terry Phillips helped Where do I begin? I had my 4 month old with me and she would get fussy they would help me with her. I needed to change her and Terry Phillips helped me carry my bags and even heated her bottle for me. I don't have one complaint. Keep up the awesome work! More
by Wvlady
Employees Worked With
Terry Phillips and a gentlemen that was trining. Sorry I can't remember his name.
August 04, 2016
great experience Outstanding service! Everone. Friendly and knowledgeable! Made you feel very comfortable! Overall a Wonderful experience! I would highly recommend Ho Outstanding service! Everone. Friendly and knowledgeable! Made you feel very comfortable! Overall a Wonderful experience! I would highly recommend Hoffman to all my friends and Family. Great people and an excellent sales person Terry Phillios. ! More
by myjeepkay123
Employees Worked With
terry phillips
July 31, 2016
2016 Dodge Ram 1500 Laramie My husband and I were in the market for a new P-up truck. I am a Ford girl and he didn't have any preference. We went to Hoffman because it was clos My husband and I were in the market for a new P-up truck. I am a Ford girl and he didn't have any preference. We went to Hoffman because it was close by and were curious to see how much a Ram could pull. I told Robby that it was going to be hard to change me over to a Ram and he said to let the truck speak for itself and after a few minutes deciding what we wanted, he let us drive one. WOW, Dodge has really come a long way with their trucks. I was very impressed and Robby was right. The truck spoke for itself. Then we were dreading the usual run around with dealers. That is the worst part of buying a new vehicle. However, Robby and Darryl were amazing. Gave us a great deal on our trade in and we knew what our numbers were going to be but they came up higher then anticipated. No one there was pushy. They were all very professional and enjoyable. The finance guy, John, was amazing too. All in all it was the best experience my husband and I have ever had when buying a new vehicle. I would highly recommend Hoffman to everyone. More
by Mcauley1
Employees Worked With
Robby Suddith, Darryl, and John from Finance
July 26, 2016
An experience I have never experienced when buying a car My wife and I were very nervous about buying car and starting with a new car payment already when we went here. We had already gone to another dealers My wife and I were very nervous about buying car and starting with a new car payment already when we went here. We had already gone to another dealership and my wife and I felt as though they didn't want our business. When we came here for our appointment with Mr. Dixon, he didn't act as a CAR sales man. He acted as a business man who cared about providing customer service at the same time. I work in customer service and it is rare to come across other people who actually care about the customers just as much as they care about their business. This was the first time I bought a brand NEW car and everybody thoroughly explained everything to us. The Sales Manager was also great. He went above and beyond to get us the best deal he could with financing and really broke it down when it came to the payment versus how much we would end up paying for the maintenance on our current vehicle that was 14 years old. Needless to say, my wife and I both agree that we will end up trading in our car next time with them when we want to get a newer car in the future. More
by Renegade1987
Employees Worked With
Quinton Dixon
