Fitzgerald Auto Mall - Service Center

I was greated promptly by Charles (before I could even turn off the ignition and get out of my vehicle) and escorted into the service counter. All of my information was readily available to Charles and t turn off the ignition and get out of my vehicle) and escorted into the service counter. All of my information was readily available to Charles and the paperwork took less than 5 minutes. Although my scheduled appointment indicated I would wait for the service to be performed, I asked for a shuttle to work and Charles immediately arranged the service and I was on my way and back to work in no time at all. More

Perfect service, punktual, courteous, friendly and CARING. Best experience I have ever had with this type business. I will recommend this dealership and particularly this service person to his superio CARING. Best experience I have ever had with this type business. I will recommend this dealership and particularly this service person to his superiors as well as to other potential customers. Great job! More

I want to commend the extra effort put forth by service agent Keith Jones and technician Kyle T on the transmission replacement for my 2007 CX9. Keith went the extra mile on several occasions to ensure tha agent Keith Jones and technician Kyle T on the transmission replacement for my 2007 CX9. Keith went the extra mile on several occasions to ensure that costs were kept under control and he even contacted the local Mazda technical rep who provided a new tranfer case at no charge. Kyle put in extra effort to ensure that ALL of this work was done right. Replacing a transmission and a transfer case is non trivial service and I appreciate his dedication to make sure things were done the right way. Also, Keith found some additional issues and got them fixed like a nail in a tire and burned out bulb. I want to thank his dedication and exceptional customer service. Both Keith and Kyle escorted me to my vehicle and they gave me a warm send off. We have purchased our last three vehicles at Fiztgerald (2002 Mazda 626, 2007 CX9, 2011 Chevy Malibu) and you can be sure that our next car will be purchased there too. We appreciate the great customer service!! Regards, Tom W. More

I am amazed at the quality of work, friendliness, and individual treatment I receive again and again at Fitzgerald. Keith Jones is an excellent employee who goes above and beyond to make things right! individual treatment I receive again and again at Fitzgerald. Keith Jones is an excellent employee who goes above and beyond to make things right! More

Super friendly!! He called my when my car was ready. I also bought my car here and it was a GREAT experience! I won't take my car anywhere else! Thank you Keith! also bought my car here and it was a GREAT experience! I won't take my car anywhere else! Thank you Keith! More

Jana was professional. She called with updates on the status of the repair. She listened and made sure I was satisfied with the results. Thank you. status of the repair. She listened and made sure I was satisfied with the results. Thank you. More

I have a 2012 VW Sportwagen that is under warranty still. The check engine light came on and twice I tried to schedule an appointment to have it looked at. I wanted to bring it in on a Sat but they said th The check engine light came on and twice I tried to schedule an appointment to have it looked at. I wanted to bring it in on a Sat but they said they wouldn't run check engine light diagnostics on Saturdays. He said I could bring it into the shop but wouldn't guarantee me anything. So I decided I would call in during the week and schedule an appointment. If I bring it in during the week I would need a loaner to get to work. They told me because I didn't buy my car there; they wouldn't provide me a loaner car so i can get to work. These people are not very accommodating and I knew there was a reason I didn't buy my car from them to begin with. More

I've purchased cars from this dealer in the past and the experience was always great. This time I went in for my first service visit and just as expected, the experience was also great. I dropped off my experience was always great. This time I went in for my first service visit and just as expected, the experience was also great. I dropped off my car and within minutes they had me in a loaner and on my way. The diagnostic and repair of a bad radiator took 24 hours. When I returned to the service center I was processed and on my way within 5 minutes. Again, everyone was very polite and professional. When I walked up to the car, I noticed that it was washed and detailed very thoroughly. The person who did it knew how to wash a car because there were no swirls or scratches in the paint. I opened the hood to inspect the cleanliness of the repair. The tech did a fantastic job on the replacement and the engine compartment was spotless. Given how messy of a job changing out a radiator is, this is a welcome surprise. I fully expected to have to clean out the engine bay on my own. I've been to other dealerships in my area and by far this dealer has done the best overall job. I will certainly go back in the future for service and purchases. More