Fitzgerald Auto Mall - Service Center

DON"T BOTHER AVOID FITZGERALD SERVICE!! Without a doubt the worst service department I have ever dealt with. We took our car in about a year ago for an oil change AVOID FITZGERALD SERVICE!! Without a doubt the worst service department I have ever dealt with. We took our car in about a year ago for an oil change. When we went in to get it the seats had grease stains on them. When we brought it to their attention, they were indignant and rude about it. They wiped at the spots but I ended up finishing the job myself. A year later I get a recall notice and decide to try Fitzgerald again since it is the closest Chevy dealer. I had them change the oil as well. Came to pick it up and it had grease on both front seats and one of the seats was reclined most of the way back. The service manager on duty did offer to detail the car but they needed to keep it through the end of Monday (from Saturday) I came in at 5 on Monday and the service advisor had instant attitude when we came in.. I go out to the car and it was clean but on the outside was a large black smudge. The service manager came out and cleaned it off but was very short and unfriendly about it.. If you like being treated well by the dealership doing your work try Criswell.. It’s a little further to drive but they actually value their customers. More

Customers for Life We have purchased 3 vehicles from Fitzgerald's. Treated great. Service are honest & fair. Next car, Fitzgerald's is the only place we'll go. We have purchased 3 vehicles from Fitzgerald's. Treated great. Service are honest & fair. Next car, Fitzgerald's is the only place we'll go. More

Service for my Chevy Tahoe I have owned many different makes/models of cars throughout my lifetime but this is my first time owning a Chevy. And I am thoroughly impressed with I have owned many different makes/models of cars throughout my lifetime but this is my first time owning a Chevy. And I am thoroughly impressed with Fittzgerald Auto Mall in Frederick. EVERY person I have ever dealt with at this location is extremely professional and courteous. In the service department, I've worked with Seth Dawson several times and most recently, Kevin Bull. I would give 6 or more stars if I could! More

Dropping off my Cadillac for a repair!!!! Seth Dawson, the Service Manager at Fitzgerald auto mall in Frederick Maryland and Chuck Rice the Assistant Service Manager have personally been handl Seth Dawson, the Service Manager at Fitzgerald auto mall in Frederick Maryland and Chuck Rice the Assistant Service Manager have personally been handling my few issues with my 2015 Cadillac Escalade,,, Seth and Chuck have been nothing but professional and courteous every step of the way through a very trying time. Their professionalism on handling these minor issues, have been second to none…Their service department alone would be the reason that I would buy a car again from Fitzgerald auto Mall... When you talk about white glove service, their entire team performs at The highest level. Everything from your car being cleaned to perfection , them holding the door...etc... Sylvia Westerlund the Customer Relations Manager, have been an incredible pleasure to work with over the last year and a half. I would give them the highest marks for customer service,and highly recommend them , to anybody looking to purchase a vehicle, or having their car serviced. Again, I want to personally thank, Seth, Chuck, Sylvia, And Tim . for all their hard work, and help that they have provided. Sincerely, John McAleer More

The service department is terrible I've been a loyal customer to the service department for years. For oil changes and tires, they are just fine. But for costly jobs, they will just scr I've been a loyal customer to the service department for years. For oil changes and tires, they are just fine. But for costly jobs, they will just screw you plain and simple. I brought my VW in August 2015 because it started bucking on me when I would try to accelerate. I explained to the service department to please call me and before doing any work, can they check the transmission. If it was the transmission, which was my diagnosis, I do not want to replace it, my car wasn't worth it. So what to do they do, knowing good and well it was the transmission, say its a computer for the transmission. The part and labor was around $1800 and then they sold me on a tune up so that my car will be good as new, another $600. Well after a month, I brought it back, the transmission still bucks when shifting into 2nd gear. They claim they can't reproduce the problem and there are not diagnostic codes and give me my car back. Now, in March 2016, my service light is on. Guess what, its my transmission, I need a new one, which I'm certain I always did since August!!! And to top it off, they wont credit me for the 'screw you' part they sold me, to make some business off of me because I explained upfront, I wouldn't replace the transmission if that's what's wrong...... since now the warranty on the part is up!!!! Funny, how that worked out when I took the car in a month after they screwed me in August and they said everything was fine, while my car bucked backwards whenever it shifted to 2nd....... I will never use this dealership again, they lost a loyal customer. More

Work done quickly, reasonably and right. My service adviser was terrific. Walked me out to the shop so we could look at the car from the bottom-side to see the problem and talk more intellig My service adviser was terrific. Walked me out to the shop so we could look at the car from the bottom-side to see the problem and talk more intelligently about with him. He worked hard to get all the discounts available on the repair (since it was a pricey one) and actually came in under the estimate. Car was cleaned up nicely and was ready earlier than I expected. More

Caddy service Work done on time, fair price. No pressure to do other stuff! Corrected earlier oversight and brought vehicle up to current service scheduled items. F Work done on time, fair price. No pressure to do other stuff! Corrected earlier oversight and brought vehicle up to current service scheduled items. Free loaner. More

Honest Service Fitzgerald auto mall in Frederick is a wonderful dealership. From sales to service, the whole nine yards! In today's world honest dealers and auto s Fitzgerald auto mall in Frederick is a wonderful dealership. From sales to service, the whole nine yards! In today's world honest dealers and auto service centers are a rare find. Fitzgerald is that and more! They were very responsive and kept me posted during the entire repair. Thanks! Keith Long More

I have taken many vehicles to Kevin, and he is always friendly, upbeat, and treats me well. In 7 dealings with Kevin, I have yet to walk away feeling taken advantage of, or ripped off. Kevin has learne friendly, upbeat, and treats me well. In 7 dealings with Kevin, I have yet to walk away feeling taken advantage of, or ripped off. Kevin has learned me by name, knows my vehicles without needing his computer, and is excellent in communications. He often gets me a better price than originally quoted, and doesn't pressure me into repairs that can wait because I cannot afford them. Kevin, if you read this, thank you. - KM More