Fitzgerald Auto Mall - Service Center

Please read I will no longer be doing business with Fitzgerald Automall . This company is the worst company in the world this company has made my first time bu I will no longer be doing business with Fitzgerald Automall . This company is the worst company in the world this company has made my first time buying a car the worst experience ever I will never recommend anybody to come here to buy a car I will make sure that my parents who are now looking to buy new cars stay away from this company because they were going to continue their services with Fitzgerald . After letting a few people that I know about this company and all the things that happened to me as far as my car they will no longer be buying anything from Fitzgerald Automall as well ... I took my car to Fitzgerald auto Mall and gave us Berg Maryland to get an oil change this company is so horrible that they did a horrible oil change on my car which caused all the oil to leak out of my car which then caused my car just shut off while I was driving it which then caused me to believe that it was my fault or that it was going to be my responsibility to fix my car I did not have the money at the time to get the car fixed so I had to wait two weeks of my time not being able to do anything because my car was shutting off to take it to Fitzgerald in Frederick Maryland to look at it because it was the closest place that I could take it to they didn't told me that whomever did my oil change did not do it correctly and all the oil has leaked out of my engine not knowing that it was another Fitzgerald that did the oil change .... Long story short the only thing Fitzgerald did for me was put oil back in my engine and offer me a free oil change the next time I came in that's it this company is the worst company ever I will never recommend this company to anyone else and I'm looking around for cars right now And the last place I will be going to is Fitzgerald to try to get a new car I will be looking at other dealerships to get a car because Fitzgerald has lost 110% of my trust .... any customers looking for a car at Fitzgerald I am telling you right now do not waste your time ....when I first bought this car I was excited and happy with my first car to weeks later I didn't realize it because I didn't see it at the time but two weeks later I looked in my backseat as the sun was gleaming on it I saw countless amount of stains in the backseat of my car it literally looked like someone died in the backseat of my car and they just did a horrible job of cleaning it up when I contacted this Gerald and ask them about this and to clean it they did not do anything for me like I said this is a horrible company I have countless stories of the three years that I've owned this car from this company but there's not enough time in the world for you guys to read it all I hope whoever sees this stays far away from this company More

First rate I have used this dealership for many years. I trust them to be courteous and dependable with each visit. I would recommend them without any reservat I have used this dealership for many years. I trust them to be courteous and dependable with each visit. I would recommend them without any reservations. More

30,000 mile service My Mazda CX-9 runs like new and looks great after a mini detail. Fitzgerald' s generous loaner policy allowed me to drop off the day before the servic My Mazda CX-9 runs like new and looks great after a mini detail. Fitzgerald' s generous loaner policy allowed me to drop off the day before the service, so time was not an issue! Thanks for another wonderful service experience! M.Cheripka More

Great Place to buy a car I purchased my Mazda from this dealership and had a good experience. With that said, I travel about an hour (one-way) to bring my car here for service I purchased my Mazda from this dealership and had a good experience. With that said, I travel about an hour (one-way) to bring my car here for service. I could go to another location, but here, they know my name and my car. The friendly customer service keeps me coming back! More

Consistency Tom, the assistant service manager, just gets it done year after year ( going on thirteen ). He forthright and honest, finding the best and least expe Tom, the assistant service manager, just gets it done year after year ( going on thirteen ). He forthright and honest, finding the best and least expensive way to correct any problem and get me back on the road. More

Straightforward and knowledgeable ! Kyle was courteous and knowledgeable about my concerns. The problems with my Volkswagen GT were addressed and Kyle took the time to explain the issue Kyle was courteous and knowledgeable about my concerns. The problems with my Volkswagen GT were addressed and Kyle took the time to explain the issue at hand. The service & repairs were speedy and reasonable. I'm very pleased with the service department! More

Experience with service dept. I have always had excellent service when I bring my vehicle in for service. Seth has been nothing but helpful and courteous to me. This last time I I have always had excellent service when I bring my vehicle in for service. Seth has been nothing but helpful and courteous to me. This last time I came in Tom Dawson helped me. He was very professional and courteous as well. More

Fitzgerald auto mall frederick Maryland. The best service I have Encounterd at any dealership In frederick md ever they always provide professional Advice and with a smile. Thanks. Leroy The best service I have Encounterd at any dealership In frederick md ever they always provide professional Advice and with a smile. Thanks. Leroy day. More

Excellent job always very professional Thank you so much for the great service you provided. Chuck always makes sure my suburban gets excellent service. I will be coming back for my schedul Thank you so much for the great service you provided. Chuck always makes sure my suburban gets excellent service. I will be coming back for my scheduled maintenance service. Thanks again More

Outstanding Service, Integrity, Professionalism Kevin Bull has been my service manager for two vehicles for the past six years. He is knowledgeable and professional and has always dealt with me fa Kevin Bull has been my service manager for two vehicles for the past six years. He is knowledgeable and professional and has always dealt with me fairly and honestly. The service team's ability to accurately diagnose and repair problems has saved me time, money and headache. Recently I had transmission failure in another state and had the vehicle towed to a nearby dealer, who immediately wanted to do a very expensive major repair. I wisely called Kevin who told me he felt the repair, if needed, was overpriced, and offered to have my vehicle towed to Fitzgerald. Upon getting the vehicle he laid out some less expensive repair options for me. Ultimately I decided to trade the vehicle in and purchase a new vehicle from Fitzgerald, where I received a great deal. I will continue to have all of my vehicles serviced at Fitzgerald due to the professionalism of folks like Kevin. I am a customer for life. More