Fitzgerald Auto Mall - Service Center

After a rough start - Fitzgerald REALLY TOOK CARE OF US We purchased a used car from Fitzgerald back in December. We had some miscommunication via emails with some repairs but the service department really We purchased a used car from Fitzgerald back in December. We had some miscommunication via emails with some repairs but the service department really turned out to be great. We are very satisfied customers at this point and highly recommend Fitzgerald Auto Mall for sales and service. More

Sweating the Details On Tuesday, May 15, 2018 I had a scheduled appointment to have my 2017 Volkswagen Tiguan detailed. The service/detailing staff did an excellent job! On Tuesday, May 15, 2018 I had a scheduled appointment to have my 2017 Volkswagen Tiguan detailed. The service/detailing staff did an excellent job! More

Good Experience for 2018 Toyota RAV 4 Excellent service from the beginning to the end. Mark Lawson made the whole process as simple as possible. He answered all of our questions during the Excellent service from the beginning to the end. Mark Lawson made the whole process as simple as possible. He answered all of our questions during the whole process. I would highly recommend the dealership and Mark Lawson to anyone. Thanks More

Rude Staff Unfortunately a few of the staff members are short and rude. To say the very best, they are lacking costumer survive. They claim to strive on good ser Unfortunately a few of the staff members are short and rude. To say the very best, they are lacking costumer survive. They claim to strive on good service? No. It would help your department if you sent your staff to a customer service class or two. Most of the clients that call you are lacking knowledge on the services they need. Especially with the growing changes. To be rude show's your ignorance worst than the customer who is uninformed. More

Top Notch Service My wife and I always buy our cars and get all our service from Fitz (Frederick) too. They always make sure the repairs or routine maintenance and oil My wife and I always buy our cars and get all our service from Fitz (Frederick) too. They always make sure the repairs or routine maintenance and oil changes are done right all the time year after year. They are very fair and up front and try their hardest to get you in and out quick. In one instance they refused to let me even pay when they thought too much time had elapsed. Nobody else that I know does that (Thanks Alicia). The mechanics sometimes come out to even talk to you if you have any questions and they are definitely very qualified compared to some places I've been. The service advisors are all also helpful and pleasant as is the customs relations manager Alicia Umbel who always emails you to ask if you have any questions or concerns. Alicia is amazing and a one of a kind overachiever who works harder than anyone at making you the customer happy. We are so spoiled by her and you will be to if you get service with Fitz VW . Its hard these days to find a place that is high quality w/o any head aches but Fitz makes dealing with car ownership a stress free and happy experience. More

Fitzgerald is extremely fortunate to have Mr. Tim Phillips Fitzgerald Auto Mall is extremely fortunate to have Mr. Tim Phillips as a service manager. I would imagine that many, as I, have had some very good an Fitzgerald Auto Mall is extremely fortunate to have Mr. Tim Phillips as a service manager. I would imagine that many, as I, have had some very good and some very bad automobile service experiences. The quality of an organization and its personnel is truly demonstrated during and after those unfortunate, very bad, service experiences. This turned out to be the case for me during my last visit to Fitzgerald Auto Mall, Frederick, MD. The servicing of my vehicle did not go well; my problem was not resolved. After a few days of anger and of being disappointed with the inadequate maintenance actions, I returned to Fitzgerald and was introduced to Mr. Tim Phillips. Tim was not involved with my original experience in any way; I only dealt with a subordinate service advisor. Mr. Phillips handled my situation with the utmost professionalism, expertise, courtesy and kindness. After my meeting with Mr. Phillips I felt that he had done everything possible to correct the circumstances of my original visit, and he restored my faith in Fitzgerald Auto Mall, Frederick, MD. Thanks again Tim! and Mr. Fitzgerald, …. don’t let Tim Phillips get away from your organization, because he is the type of manager that you are looking for! John A New Market MD More

Mirrored my expectations... Chuck Rice & Tim Phillips mediated my concern exactly the way I would have. They exemplify what a Cadillac owner expects and are a valuable asset to, Chuck Rice & Tim Phillips mediated my concern exactly the way I would have. They exemplify what a Cadillac owner expects and are a valuable asset to, not only the Fitzgerald organization, but to the Cadillac/General Motors group. Exceptional dealerships run on employee/consumer interaction. These two professionals are some of the best! More

They can make it happen! We were thrown into an unfortunate situation my spouse was in an accident and no fault of his own totaled his vehicle we were up against having to ha We were thrown into an unfortunate situation my spouse was in an accident and no fault of his own totaled his vehicle we were up against having to have a new one immediately and they made it happen we got a new vehicle no problems transition was very smooth service on this vehicle has been great service department is wonderful More

Bent over backwards to meet my needs Chris L. has been wonderful to work with in getting an ongoing problem resolved with my vehicle. The bug with my infotainment system was extremely mi Chris L. has been wonderful to work with in getting an ongoing problem resolved with my vehicle. The bug with my infotainment system was extremely minor but Chris still took ownership of the issue and was relentless in getting to the bottom of it, even though Mazda didn't have an immediate fix for it. Kyle, one of the service technicians, also worked closely with me to try and identify the issue and get it fixed. From the time you pull in and are greeted by those that check in your car, to the service desk, the technicians, the people that sign out the loaner cars, shuttle drivers, and everyone in between, Fitzgerald service center employees are friendly, courteous, and professional. More

Alicia Umbela makes this service department shine. Alicia always helped me with my problems with service of my beetle. She is an asset to your team she is the TEAM. I get tired refreshing the counter Alicia always helped me with my problems with service of my beetle. She is an asset to your team she is the TEAM. I get tired refreshing the counter people about my service agreement! More