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Fitzgerald Auto Mall - Service Center

Frederick, MD

3.3
64 Reviews

64 Reviews of Fitzgerald Auto Mall - Service Center

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January 29, 2021

Excellent service. Despite it being a busy facility, the service reps are always polite and attentive. I appreciate the extra effort given to wash my Fleet Vehicles which are often quite dirty. Stan Grego More

by sheldon.schwartz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2021

The dealership resolved the problem we had with our vehicle and followed up on concerns we had telephonically. We are pleased with the service we received. More

by JLZMANNcats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Dawson
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2020

We brought our car in for problems starting it and a seat belt light that was on. We were charged $270.00 for separate diagnostic tests and got no answers. This is not an acceptable level of service and we More

by JLZMANNcats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Dawson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Dawson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Swann
Jan 05, 2021 -

Fitzgerald Chevrolet Frederick responded

Thank you for taking the time to speak with us last evening about your service visit., we greatly appreciate your feedback. We take this information very seriously and use the feedback to learn, educate, and improve our dealership. I hope I was able to provide a better explanation of the diagnosis process as well as what is needed to repair your vehicle. We will be glad to perform the repairs on your (daughter's) vehicle if you decide to remedy the items we discussed. Please feel free to contact me directly at 240-629-7355 with any questions you may still have. Thank you again and we look forward to providing service for your vehicle/s here at Fitzgerald Auto Mall. -Morven Beverly, Service Manager

February 05, 2020

Horrible Dealership Service Purchased a vehicle from Fitzgerald a few months ago, and during the purchase stated that the first oil change was free. Take my car in and Mario Mye More

by SaraMom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Meyers
Feb 06, 2020 -

Fitzgerald Chevrolet Frederick responded

Thank you for bringing this to our attention. It is our top priority to speak with you in detail about this experience and find out where any breakdowns in communication may have occurred. Our General Manager, Roy Daves, has attempted to contact you by phone but hasn't been able to reach you. Please return his call at (301) 696-9200 ext. 14097 at your earliest convenience so that we address this with you straight away. We're looking forward to your call.

March 31, 2019

My service on 3/29/19 After some hiccups with my service the week prior, I returned this past Friday to have my brake job completed. When I arrived Kim had reserved my re More

by Nina999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I’m sorry I forgot the manager’s name, Kim Swann
Apr 02, 2019 -

Fitzgerald Chevrolet Frederick responded

Thank you Nina for taking the time to tell us about your service experience. We are happy that you gave us another chance and that Kim and the Service Manager were responsive to your needs.

November 03, 2018

Best experience! I had a great experience with Hani! He helped me through the process of buying a new car and accommodating my heroic schedule. He is very knowledgeabl More

by Freda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hani Aranca
Nov 07, 2018 -

Fitzgerald Chevrolet Frederick responded

We appreciate your kind recommendation!

July 25, 2018

Great Service Staff - Tom's the Best Tom Dawson has been great to work with for our three GM vehicles 2007 and two 2008 models. The usual problems that crop up after a decade of service, More

by Mike H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2018 -

Fitzgerald Chevrolet Frederick responded

We appreciate you taking the time to provide your review. We hope to continue serving you in the future!

June 23, 2018

Crooks These people are a joke you better off somewhere else they over charge and sell junk. The used sales and service center are a joke do yourself a favor More

by Joshlowe90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bruce Engle
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2018 -

Fitzgerald Chevrolet Frederick responded

We regret that you feel the way you do. We certainly never want our customers to leave here with a poor experience. I would like to speak to you regarding what the issue may be. Please contact me at your earliest convenience at (301)696-9200. Ask for June Rutkay. I am the general sales manager for this location. I would like to assist you, but I can't help if I don't know what transpired. Thank you, June

June 14, 2018

After a rough start - Fitzgerald REALLY TOOK CARE OF US We purchased a used car from Fitzgerald back in December. We had some miscommunication via emails with some repairs but the service department really More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia Umbel
Jun 14, 2018 -

Fitzgerald Chevrolet Frederick responded

Mike - Thank you for your kind words. We hope to continue building our relationship with you and Brenda for many years to come. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.

May 25, 2018

Sweating the Details On Tuesday, May 15, 2018 I had a scheduled appointment to have my 2017 Volkswagen Tiguan detailed. The service/detailing staff did an excellent job! More

by Mark L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Cunningham and Charles Craven, Chris Lertora
May 25, 2018 -

Fitzgerald Chevrolet Frederick responded

Thank you for your feedback!

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