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Fitzgerald Auto Mall - Service Center

Frederick, MD

3.3
64 Reviews

64 Reviews of Fitzgerald Auto Mall - Service Center

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October 20, 2024

I've never had a problem with this dealership. They always do my oil changes, and I haven't been disappointed. The staff, for what I know, is always nice. More

by TK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hahn
July 29, 2024

I had an oil change there on 7/20/2024. Have had no problems having my Equinox serviced there, until that visit. I started noticing oil spots in my driveway, had my son pop the hood on it More

by lebopst316
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2024

Unfortunately this will be the last time o take my van there, I requested an oil change and my left turn signals were not working, I spoke to Chris the advisor I told him I doubt that it’s all the bulbs More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
March 16, 2023

I’m an out of state visitor to Maryland and it’s my third time needing to use Chevrolet service dept at Fitzgerald Chevrolet in Frederick. Each time I was able to get into the dept quickly. The last two time More

by smarten1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio
March 03, 2023

Good waiting area. Recommended morning appointments. Courteous and professional staff. Play area for my grandkids. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie topper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus
October 22, 2022

Rude! Both the service manager and service advisor were nasty and they were overpriced. Steer clear. Never had such a rude bunch of people at a dealersh More

by Mistyq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Dawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2022

Absolutely horrible service. Wanted to charge me $125+ to diagnose a problem that they had diagnosed before and did not charge for before ... A simple fuse. They even checked the More

by Contact
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesus Santanilla, Christopher Wilson
August 23, 2021

I took my 2016 Chevy Tahoe with 80k miles to Fitzgerald in Frederick for transmission issues. I have used Fitzgerald for ALL routine service as outlined in the Chevy owner’s manual. Fitzgerald determined m More

by stateboy90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Meyers
March 30, 2021

I had one of the best experience! James Reed helped me a lot! And now my car is perfect! Thank You James! I’m really happy with everything! For sure I’m coming back to my next maintenance! More

by CespinosaC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Reed
February 03, 2021

I'd just like to say that I was very pleased with the service of my truck. They took time to clean the snow off and even left it smelling fresh when it was returned. I will be back! More

by Charles96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
1
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