Fitzgerald Chevrolet Cadillac Hagerstown - Service Center

joe so on the street is more trustworthy than these fools Took my 2014 car in for free maintenance only to realize when my free maintenance was up and I was preparing to change the the oil myself that the dea Took my 2014 car in for free maintenance only to realize when my free maintenance was up and I was preparing to change the the oil myself that the dealership had put the wrong oil in TWICE. I have now spent over 2 weeks attempting to get some compromise for the possible damage that has been done to my engine. The offer I received? 30,000 miles of free oil changes. Because, when you make such a careless and negligent mistake I would completely trust you to even come within a close proximity to my car. Oh yes, the oil type is right on the cap or in the owners manual! For such a simple, yet I important, task to be so royally screwed up and having to battle to get some compromise for extra wear and tear on my BRAND NEW car/engine I strongly suggest you find another place to deal with. This is just one of the horrific stories you will hear about the service from this dealership. More

I brought my car to Hoffman Automotive for Maryland State Inspection, and it failed. They gave me a list of the three reasons why it failed, and later called me with the price of $1100.00 to complete the rep Inspection, and it failed. They gave me a list of the three reasons why it failed, and later called me with the price of $1100.00 to complete the repairs. I had the vehicle repaired elsewhere for $674.00 and returned for re-inspection. They told me the car failed again due to an item that they had neglected to list on the report that they gave me after the first inspection. All Marty Coy could do was keep repeating, "I apologize." That is inexcusable. It took six hours to do these two "inspections". I will never return to Hoffman Automotive, and I recommend that anyone who needs responsible service for their vehicle avoid Hoffman Automotive at all costs. More

I had service to my car here and they said they repaired a faulty ignition switch and a fuel gauge that was malfunctioning. That cost $1,000. I took it back to have a Maryland inspection done and they cam a faulty ignition switch and a fuel gauge that was malfunctioning. That cost $1,000. I took it back to have a Maryland inspection done and they came back stating that it would take over $2,000 in repairs to get it to pass inspection. I stated that the car passed Virginia inspection two weeks ago and didn't believe what they were telling me. They listed 15 things from wipers streaking to muffler bearings that was supposedly wrong with my car. I said don't do anything, I'll pay for the inspection and pickup the car tomorrow. They tried to get something out of me and told me they could do less but I realized they were full of it at this point. I picked up the car the next day and had the inspection done in another shop and all that I had to have done was a headlight reaiming for around $90. Also, I found out that the fuel gauge that they supposedly repaired for over $600 still does not work. I HAD A VERY BAD EXPERIENCE AT HOFFMAN CHEVROLET. More

The Customer Service at this dealership is below average. I have TIre pressure monitoring device installed on my vehicle that I needed replaced. I scheduled an appointment to have the sensor replaced and rep I have TIre pressure monitoring device installed on my vehicle that I needed replaced. I scheduled an appointment to have the sensor replaced and reprogrammed. After an hour of waiting I was told it was finished, I got into my vehicle and discovered an error message still on my screen "Service Tire Pressure" was still up and the pressure was not registering on the on dash display. Likely I knew from owning Jeeps before that it needed driven in order for the device to register on the dash I drove it for about 2 miles and it finally came up on the dash. No problem except it was registering the wrong tires. Went back to the dealership and told them. I was "confronted" by the technician and was explained that he is a level 4 tech it's got to be another sensor. I asked how can it be another sensor a bad battery etc. no answer was given. He acted like I was inconviencing him. Remember I am the paying customer I just wanted it fixed. After replacing the sensor he never checked the dash to see if it registered correctly nor to see if the code was gone. I called asked for the Service Manager it was the same service writter I talked to. He wouldn't even listen to me he cut me off at every opportunity and then asked if I was calling just to complain. Really professional. Instead of taking the customer oriented approach of addressing the problem and coming up with solution he cut the conversation short and hung up. This is the 2nd bad experience I have had at this dealership. I tried to purchase my Jeep from here and they were not very helpful at all. I have always used buchanans in Waynesboro. I will certainly drive the extra 30 miles for better service More