Fitzgerald Chevrolet Cadillac Hagerstown - Service Center

I am very appreciative for the service folks and Nathan Etzler. We had a camping trip scheduled and Nathan fixed my truck the day before. I huge shout out for taking care of me!! I have purchased several v Etzler. We had a camping trip scheduled and Nathan fixed my truck the day before. I huge shout out for taking care of me!! I have purchased several vehicles from this place and no matter if I buy somewhere else Marty takes good care of us. Thank you to Nathan, Marty and the service/ mechanical team for good customer service. More

Went into to get a coating on vehicle that I purchased when buying the car thought the dealership. Upon picking up my vehicle, the paint now has swirls in it. I then asked for them to fix it and took my v when buying the car thought the dealership. Upon picking up my vehicle, the paint now has swirls in it. I then asked for them to fix it and took my vehicle back to get the correction fixed. It still has paint swirls. I was told to take the vehicle to another dealership because they “do not have the technical skill to fix it”. Ruined the paint on the vehicle and now it’s apparently my issue to get it corrected because they can’t do the job correctly the first time. More

Had to urgently stop today on a trip with a car full of family and two dogs. Marty helped our family out and went over and beyond as we had to get on the road quickly. Highly recommend wish we lived closer family and two dogs. Marty helped our family out and went over and beyond as we had to get on the road quickly. Highly recommend wish we lived closer to this dealership. Amy Lampert More

I was please with the service but the price was to high for the repair. When you don't have a extend warranty. i had to decline the repair of my A/C.. for the repair. When you don't have a extend warranty. i had to decline the repair of my A/C.. More

First Cadillac I found Hoffman looking for a place to service my new Silverado. They were professional and personable. While my service was being performed, I met Wa I found Hoffman looking for a place to service my new Silverado. They were professional and personable. While my service was being performed, I met Wayne Ditlow from the sales team, and was impressed with him right away, he knew I was not looking to buy a vehicle at that time and did not pressure me in any way. He simply talked with me for a short time, gave me his card, and thanked me for stopping by. Now, a couple months later, I took my truck in again for service and decided to look for a new vehicle. My wife and I wanted to trade our smaller truck in but was not sure exactly what we wanted. Wayne was so helpful, and patient, as we looked at cars, trucks, and SUV's. He answered all of our questions, and as we decided on a new Cadillac, he made the process absolutely "Painless".... From the trade, to the sale, to explaining the many features of our new suv, Wayne was great to work with. We are now proud Cadillac owners and look forward to many years of great service from Hoffman More

Unhappy customer Not in the least satisfied. Had service performed and and expected top rate service and received very poor service. Like they never received training. Not in the least satisfied. Had service performed and and expected top rate service and received very poor service. Like they never received training. Not what I expected . I guess the Hoffman promise is just that a promise not worth much. Terry Whitaker 301-748-2136 More

Take your car elsewhere, that's what they told me! The service department tried charging me for a rear end fluid change, when the repair was covered under warranty. And they charged me for an alignment The service department tried charging me for a rear end fluid change, when the repair was covered under warranty. And they charged me for an alignment when it wasn’t needed. The service writer lied to me and my wife and wasted our time to the point we had to get a dealership manager involved. They never resolved my problem and told me to leave or they would call the police –because I asked to speak with General Manager. I tried reaching out to senior management about these concerns, it fell on deaf ears. Take your vehicle elsewhere, which is exactly what they told me to do. More

Chevy Service Super impressed with the service employees. they had me in and out in a impressive time. they do a small inspection of your car to recommend stuff to Super impressed with the service employees. they had me in and out in a impressive time. they do a small inspection of your car to recommend stuff to keep your car in the condition it should be. More