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Fitzgerald Chevrolet Cadillac Hagerstown
Hagerstown, MD
192 Reviews
Here at Fitzgerald Chevrolet of Hagerstown, we take our customers seriously and treat their needs with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence. Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive, and investigate financing options.
Fitzgerald Chevrolet of Hagerstown, located near Waynesboro, Thurmont, Frederick or Martinsburg specializes in the customization of Chevrolet vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 192 reviews
June 15, 2012
The Customer Service at this dealership is below average. I have TIre pressure monitoring device installed on my vehicle that I needed replaced. I scheduled an appointment to have the sensor replaced and rep I have TIre pressure monitoring device installed on my vehicle that I needed replaced. I scheduled an appointment to have the sensor replaced and reprogrammed. After an hour of waiting I was told it was finished, I got into my vehicle and discovered an error message still on my screen "Service Tire Pressure" was still up and the pressure was not registering on the on dash display. Likely I knew from owning Jeeps before that it needed driven in order for the device to register on the dash I drove it for about 2 miles and it finally came up on the dash. No problem except it was registering the wrong tires. Went back to the dealership and told them. I was "confronted" by the technician and was explained that he is a level 4 tech it's got to be another sensor. I asked how can it be another sensor a bad battery etc. no answer was given. He acted like I was inconviencing him. Remember I am the paying customer I just wanted it fixed. After replacing the sensor he never checked the dash to see if it registered correctly nor to see if the code was gone. I called asked for the Service Manager it was the same service writter I talked to. He wouldn't even listen to me he cut me off at every opportunity and then asked if I was calling just to complain. Really professional. Instead of taking the customer oriented approach of addressing the problem and coming up with solution he cut the conversation short and hung up. This is the 2nd bad experience I have had at this dealership. I tried to purchase my Jeep from here and they were not very helpful at all. I have always used buchanans in Waynesboro. I will certainly drive the extra 30 miles for better service More
by Mjwarehi
Employees Worked With
Jeff Walker
June 19, 2010
I had a great experience with Hoffman Automotive and Jamie Mullinex. I stopped by to check out a used car on their lot and it ended up coming home with me. They made it quick and easy. Jamie was friendl Jamie Mullinex. I stopped by to check out a used car on their lot and it ended up coming home with me. They made it quick and easy. Jamie was friendly, courteous, and most important - honest. Thank you Hoffman! More
by emoore
Employees Worked With
Jamie
