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Fitzgerald Buick GMC Rockville
Rockville, MD
45 Reviews
Fitzgerald AutoMall establishes and maintains successful business relationships with all our customers through our associates. We strive to continually improve the effectiveness of the Fitzgerald system for satisfying customers, which includes our sales, service and parts processes.
Our organization is committed to achieve excellence, in our customer’s view, while fulfilling our responsibilities to our community, associates, franchisors and to all with whom we do business.
An excellent customer experience is achieved through the efforts of all members Fitzgerald Auto Mall working together.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 10:00 AM
Sunday Closed
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Showing 45 reviews
August 12, 2013
Armen and Al were phenomenal during the sales process. We contacted Armen mid-week to discuss our interests in a new Acadia and set up a time on Sunday to review and test drive. He was very knowledgeable We contacted Armen mid-week to discuss our interests in a new Acadia and set up a time on Sunday to review and test drive. He was very knowledgeable and was not 'pushy' at all. He answered all of our questions regarding the car, performance, competitors, etc. We then met with Al to review initial numbers. We called around to other GMC dealers (Including the dealer where we purchased our Terrain) and no one could come close to the offer Al and Armen provided. They completely backed up their model of 'no haggle pricing'. Joe, the finance guy was great as well. It was the best buying experience we have had (and this is our 5th purchase) from start to finish. As I mentioned when the deal was closed, it was the first time I left a dealership and did not feel like I needed a shower. Great job by Armen, Al, Joe, and team - we will definitely be coming back. More
by CMERSAK
Employees Worked With
Armen and Al , Armen Martirosjan
August 05, 2013
Mr. Giordani is courteous and very helpful. I always have a pleasant experience when my car needs service. There is no haggling and the service team members always try to work with me. a pleasant experience when my car needs service. There is no haggling and the service team members always try to work with me. More
by TagNYY
Employees Worked With
Tim Giordani
July 28, 2013
Fernando was the perfect combination of sales and "friend". He was not your typical "pushy" car salesman. He kept in contact with me after my first visit and was very accommodating with my schedule "friend". He was not your typical "pushy" car salesman. He kept in contact with me after my first visit and was very accommodating with my schedule. He was very knowledgeable about the car I purchased. I test drove 6-8 cars and 90% of the salesmen had very little knowledge of their vehicles. The dealership had a decent selection of cars. The ONE issue I have with the dealership is their loaner cars. I drove an Acura for 8 years and when it went in for service, I was given a NEW model Acura to drive (at no cost). After purchasing my GMC car from Fitzgerald's, I needed a loaner for 1 1/2 days. The loaner cars are handled by Next Day Cars (on the premises). I was given a 2010 Nissan Versa to drive,what a disappointment. I even had to come home and look up the owner's manual online to find out how to put gas in the car. More
by PercuMark
Employees Worked With
Fernando Salas
July 17, 2013
Wee bought the vehicle here because of pricing policy. We continue to use the dealership for service. Over time they have assisted is resolving a variety of problems with OnStar (OnStar refused to acknow We continue to use the dealership for service. Over time they have assisted is resolving a variety of problems with OnStar (OnStar refused to acknowledge that the vehicle had been upgraded from the original analog system in 2003 models to a digitial system), After some extended communication between myself and OnStar and the dealer and OnStar, the problem was resolved. A second go-round with OnStar was also resolved with their help. Fortunately, there have been no serious problems with the vehicle itself aside from a failure of the ignition key interface which was rapidly resolved. Most other trips have been for routine maintenance and replacement of consumables such as tires. Pricing for parts and labor has always been reasonable. In contrast to dealings in the past with other auto dealerships (Pontiac, Chevrolet, Ford, and Chrysler models have been owned in the past) my experience with Fitzgerald has always been positive. More
by PeterLarkin
Employees Worked With
Tim Giordiani
December 02, 2012
Sales representative was extremely efficient, knowledgeable and very helpful. Overall sales experience was very positive. I definitely would use this dealership again when purchasing a new vehi knowledgeable and very helpful. Overall sales experience was very positive. I definitely would use this dealership again when purchasing a new vehicle. More
by giantsman11
Employees Worked With
Armen Martirosjan, Armen Martirosjan
September 18, 2012
Great experience from start to finish with Armen at Fitzgerald. Highly recommend the Fitzgerald way of doing car business. Call Armen today for a great new car deal! Fitzgerald. Highly recommend the Fitzgerald way of doing car business. Call Armen today for a great new car deal! More
by Bmillar
Employees Worked With
Armen, Armen Martirosjan
July 27, 2011
Craig Hassett and Dan (the manager) were amazing to work with... kind, professional, honest and patient. I went to 3 different dealerships. Fitzgerald was by far the BEST of the three. I will recommend w with... kind, professional, honest and patient. I went to 3 different dealerships. Fitzgerald was by far the BEST of the three. I will recommend working with Fitzgerald and Craig specifically to others. More
by stollerhome
Employees Worked With
Craig Hassett
July 20, 2011
Thorough knowledge of the product. Understood my particular requirements for a car and sold the best one for my needs. While he explained the virtues of the top-end selection, Craig did not force a particular requirements for a car and sold the best one for my needs. While he explained the virtues of the top-end selection, Craig did not force a heavy "upsell". Consequently, I walked away with the car I wanted, which was a higher-end model than I had anticipated buying before I walked in. His sales approach was thorough, but never pushy. He engaged in conversation of mutual interest. His approach was positive and he sold the benefits of working with that particular dealership and buying that particular car. Dan worked quickly and decisively on the numbers. He showed a number of options and had a sense of how I wanted to the numbers to work. His work was integral in my decision to buy the car that evening. As I left work at 6:00 that evening I had no intention of buying a new car, thinking I would keep the car I had for another year. By 8:30, I signed the deal on a new Acadia. The buying experience was exceedingly positive, relaxed, and enjoyable. More
by rmenzi
Employees Worked With
Craig Hassett and Dan
