First Texas Honda

I was just going to "look" at what Honda had for 2012 and found the right "fit" in a FIT! Andrew and Tyler knew everything there was to know about the Hondas and were professional and personable for 2012 and found the right "fit" in a FIT! Andrew and Tyler knew everything there was to know about the Hondas and were professional and personable. I honestly felt they had my best interests in mind during the afternoon. That was a FIRST for me in a car buying experience. The finance manager was awesome! I cannot believe that buying a car could be such a positive learning experience! More

This was by far the easiest car buying experience I have ever had. I began my search on the internet. After perusing First Texas Honda's website, I determined that they had several cars, both new and used t ever had. I began my search on the internet. After perusing First Texas Honda's website, I determined that they had several cars, both new and used that interested me. I sent an e-mail inquiry and I was put in touch with Justin. Justin was extremely personable on the phone and was willing to answer all of my questions. When I met with him in person, he helped me narrow my focus, and we took a 2011 Fit for a test drive. Justin did a great job explaining all of the great features of this car. He was extremely knowledgable about Honda vehicles, and his enthusiasm was contagious. After taking a test drive, I knew it was the car for me. The dealership's "no haggle" price strategy is very straightforward. I knew the price going in, and I didn't have to play any games. I took advantage of the very low interest rate offered by Honda, and I am now the owner of a really nice car! I would also like to mention Jennifer Schull. She was brought in to give the dreaded obligatory spiel about all of the extra stuff that the dealership wants to sell in addition to the car. You can probably tell that I am not a fan of this portion of the car selling process. Well, I have to say that Jennifer was amazing. She had a non b.s. approach that was truly refreshing. She explained all of the accessories and extras that I could add to car, if I so desired. There was no pressure, and she made a compelling case for the items that were offered. I even bought a couple of things! Jennifer is a cool chick, and a real asset to First Texas Honda. More

A seamless experience for a newbie buying a new car. A seamless experience for a newbie buying a new car. The staff was friendly and I didn't feel forced into anything. They were very willing to help m A seamless experience for a newbie buying a new car. The staff was friendly and I didn't feel forced into anything. They were very willing to help me get acquainted with the car when I bought it. More

I *highly* recommend this dealership. I recently purchased a 2011 Honda Fit from First Texas Honda. This is the second vehicle that I've bought from First Texas and I've been pleased with both the purchased a 2011 Honda Fit from First Texas Honda. This is the second vehicle that I've bought from First Texas and I've been pleased with both the vehicles as well as the service that I receive from First Texas. Their sales team provides great assistance without making the customer feel pressured to buy. At no time did the sales associate try to up-sell needless accessories--which is a real plus in my book--nor did they try to play any games. After the sale, First Texas continued to give outstanding service. Their service team has consistently gone the extra mile to make sure that that my car is taken care of and I've always felt treated fairly. Thanks y'all for making my car buying and maintenance experience a positive one. I look forward to seeing y'all move into your new digs and will be bringing my Fit in the future. Great Job! More

I definitely would not recommend First Texas Honda for sales or service. While the buying experience was satisfactory, the salesman continuously reminded us of the "free services" that First Texas Honda p sales or service. While the buying experience was satisfactory, the salesman continuously reminded us of the "free services" that First Texas Honda provided. The salesman stated over and over that they would provide "free oil changes for the life of the vehicle". No caveats were stated by the salesman at that time. When we came back for our "free oil change" we were told that we would have to purchase another service to get the free oil change. They tried to sell us a tire rotation service (even though the vehicle had only 6,000 miles on it) for a ridiculous price. When I questioned Andrea, the General Sales Manager about this, she was very rude and condescending and stated that we signed a document that stated that the "free oil changes" came with the purchase of another service item. We did indeed sign this document during the 50 or so documents that we had to sign at closing but this was never reiterated in a way to insure that the customer understood. All we got from the sales staff was "free oil changes". Andrea also stated that this had been a problem in the past but that they had not addressed it yet. Andrea's attitude and lack of management skills ensured us that we would not be buying our next vehicle at First Texas Honda. More

First Texas Honda has a no-haggle price policy where I didn't have the games of the salesperson going back and forth to the manager to make a deal. The salespeople aren't paid on commission, so there is didn't have the games of the salesperson going back and forth to the manager to make a deal. The salespeople aren't paid on commission, so there is less stress in making a sale. I enjoyed my experience at First Texas Honda and would recommend it to anyone. More

I came into the store knowing exactly what I wanted and how much I wanted to pay. The buying process was very simple. The best part of our sale has been the service! Our salesperson was over the top with c how much I wanted to pay. The buying process was very simple. The best part of our sale has been the service! Our salesperson was over the top with courtesy and kindness. Even finding a power cord to charge my iPhone while we waited. More

First Texas is a no-haggle dealership, so it's price on a Civic we recently bought was not the best I could find, but considering the purchase was for our daughter, the price was close enough to take advanta Civic we recently bought was not the best I could find, but considering the purchase was for our daughter, the price was close enough to take advantage of First Texas being local and providing some maintenance incentives long term, such as some routine servicing for free. In the internet age, no-haggle isn't the incentive it used to be because it's relatively easy to shop price quickly. But First Texas is convenient and service-heavy. Representative Tyler Pelham was informative, candid, straightforward, responsive--and a pleasant guy! With Hondas in great demand, some dealers can easily dismiss customers with minimal attention, because the cars will move regardless. First Texas and Tyler got my commitment because it was important to have a dealer my daughter would trust and use. More

My husband and first went to a Nissan Dealership to look at the Rogue. We bought an Altima from this same dealership two years ago, and expected to be treated with respect since we were repeat customers. Th at the Rogue. We bought an Altima from this same dealership two years ago, and expected to be treated with respect since we were repeat customers. This was not the case. We were treated horribly. We decided to go to First Texas Honda becasue I knew it was close by, and I wanted to check out the CR-V. My expectations were not very high, as I knew nothing about this dealership and just left another one feeling terrible. Joe was our salesman and he was able to knock the large chip off of my shoulder immediately. He explained the "no haggle" philosophy of their dealership, and it took an enormous amount of pressure off of us. He was kind and polite, and extremely knowledable about the vehicle. He made us feel like valued customers from the minute we walked in the door, and continues to make us feel like valued customers even after the sale. I am very happy with my purchase, and very happy with who we purchased from. As long as we live in the Austin area, First Texas Honda will be our dealership. More

I was greeted in an extremely friendly manner and all questions I had about the vehicle were answered honestly and accurately. The entire sales process took very little time. I had selected a Honda questions I had about the vehicle were answered honestly and accurately. The entire sales process took very little time. I had selected a Honda that was in stock and Chris saw that it was "serviced" in a timely manner, so that I could drive it home. The entire period encompassed about two hours. More