First Texas Honda
Austin, TX
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i went to First Texas Honda in 02/2013 and purchased 2013 honda accord for my daughter from Christian Mancheno/Saleman. The guy not even show up to deliver my new accord and i have to deal with un-pleasa honda accord for my daughter from Christian Mancheno/Saleman. The guy not even show up to deliver my new accord and i have to deal with un-pleasant people there. The bottom line from my experience with First Texas Honda are.... -lack of product knowledge -unprofessional -deliver body damaged vehicle without make you aware of the damaged -my gas tank was near empty when i pickup -after my purchased i have several minor amaged to my accord were...side window panels were cosmetic defect, the state inspection sticker was peel off from the windshield, the lane watch camera image is out of focus and rainy pixels (i brought the car in for the service and was told need to contact with the honda regional tech support) what the heck? and i was asked to bring again for them to compare. At this point there is no solution or at least First Texas Honda make me feel that they are jack me around. I am dealing the issues with Honda Corporate now waiting for the out come. I just dont have time to play game with them. -i will sale my honda and will never look back if they dont try to resolve with me. I will ask all my family members, friends to boycot honda products and First texas Honda. BTW, I just find out First Texas Honda have lot on un-happy customers post on yelp. The owner should get rid all the dead wood there if they want to gain the market back. Thomas T. More
I am impressed by Brittania's McNair's knowledge about the car I wanted and her sincere interest in getting me exactly what I wanted -- and nothing added on that I didn't want. Once I choose the car, she the car I wanted and her sincere interest in getting me exactly what I wanted -- and nothing added on that I didn't want. Once I choose the car, she kept me well informed about when my car would be available and didn't pester me with too frequent communication. The whole approach to selling cars at First Texas is refreshing -- I wouldn't have put off shopping for a car so long if I'd known beforehand how much I'd enjoy the experience with them. None of the bogus "Well, I need to go see a manager" stalling tactics -- I got the car I wanted at a great price with good value for my trade-in and no irritating haggling. I love my Civic and can't honestly say I've ever enjoyed the car-buying experience until First Texas!! When you go, see Brittania -- she's a superstar!! More
Honda was one of 3 cars that my husband and I were looking at to buy. I was very impressed with Winthrop and his professional, personal touch with the customer. He is very knowledgeable and assisted m looking at to buy. I was very impressed with Winthrop and his professional, personal touch with the customer. He is very knowledgeable and assisted me in picking out just the right CR-V. He is humorous making the customer feel at home and not a pushy salesperson. I will definitely recommend him to my coworkers, family, and friends. More
I originally had gone to see Karl in the beginning of December and was completely sold on the car, the pristine condition it was in considering it was a used car. At the time it was my first dealership a December and was completely sold on the car, the pristine condition it was in considering it was a used car. At the time it was my first dealership and test driving the vehicle and decided to keep looking. At the time, I had given up on the idea that I would purchase the car but 2 weeks later I returned and could not be any happier. I saved money on the car, Karl went above and beyond in helping me get financed and the whole package. I am extremely grateful and HIGHLY recommend this dealership. Merry Christmas to me and my 2007 Acura TL :) More
Elliot sold me a damaged car saying "clean Carfax" and never mentionned the accident on the car a couple of years ago (present on the Autocheck report). I lost a lot of money, but I could hav Carfax" and never mentionned the accident on the car a couple of years ago (present on the Autocheck report). I lost a lot of money, but I could have killed myself in an accident with this car. More
Blair Brown thank you for your excellent and professional customer service and my wife loves her new car! I have never seen her so happy! First Texas Honda thank you for such a great salesman who made us fee customer service and my wife loves her new car! I have never seen her so happy! First Texas Honda thank you for such a great salesman who made us feel welcome the second we walked into your doors. This guy is a asset to your company and we just could not ask for a better salesman. First Texas Honda means what they say when it comes to no haggle prices and we got my wife's car at exactly what we needed it at and we also got 0.9 interest rate with Honda finance and they gave us a excellent trade in value on our car. I will definitely be sending business your way. Sincerely, Blake and Tanya Godbey. More
One of the worst experiences I've ever had at a Dealership! Theses people are snake-oil salesman. What good is setting up an appointment to buy a vehicle when 5 minutes before you arrive for your Dealership! Theses people are snake-oil salesman. What good is setting up an appointment to buy a vehicle when 5 minutes before you arrive for your appointment they call and tell you they've sold the vehicle to someone else. Then, they tell you they have other vehicles you might like. The old "bait and switch". They love to push that they are a "Family owned business". I would hate to be a part of that family.... More
After totalling my first 2011 Fit (which saved my life), I had to come back to Honda and to Tyler to get a new one. How could I not, after being the safest car I've ever driven and the friendly and extremel I had to come back to Honda and to Tyler to get a new one. How could I not, after being the safest car I've ever driven and the friendly and extremely helpful hand of Tyler. The whole agency seemed great tho but my sales guy made my car shopping experience extremely easy and pleasant. Thanks First Texas Honda! More
Linda was friendly and forthright. She sold me my 2012 Insight despite the fact that her boss didn't want to sell. I got an enormous trade-in on my 2006 Insight to boot so the price was below low. Insight despite the fact that her boss didn't want to sell. I got an enormous trade-in on my 2006 Insight to boot so the price was below low. More
I went to First Texas Honda because my family has bought cars from them for more than 20 years in total we have bought 5 cars from them. So I was trying to be loyal to a local company. I bought a new 2012 H cars from them for more than 20 years in total we have bought 5 cars from them. So I was trying to be loyal to a local company. I bought a new 2012 Honda Fit. Price, They say they are a no hassle dealership. That means you pay what everyone else at over dealerships pay. My opinion it's a joke to call your dealership no hassle really. I paid the same price as 3 other people who bought there Fit's at other dealerships. People, The people were nice by the most part. 2 things bothered me. The first was when I was signing all the paperwork. They try to get you to by protection plans. They try to make you feel like a idiot for not wanting it. But instead it made me feel like the Honda warranty did not cover anything. I read the warranty, don't believe the hype. I checked and the commission for this very high. I bought a Honda for the quality and they had me second guessing it in the final minutes. The second was they forgot to get me to sign a warranty form. I had to drive back, but it could have waited till my accessory appointment 3 days later. Accessories, Honda accessories are way overpriced. The center console at the dealership was $450. I bought it online for $180 and installed it myself. Took 30 minutes. The dealer said it was expensive because you had to disable the airbag in the set to install. That is a lie. I found that most Honda accessories are 2 to 3 times the OEM price you can find on the web. My opinion is buy them online and install yourself. The Car itself, I love my car, the Fit is a great car for the money. My only complaint is with the detailing the dealership did when I had the window tinting done. They used way to much Armorall on the interior and tires. I spent a week wiping the oil off me and my interior. I am not saying my experience was bad, it just could have been a lot better and I expected a lot more from them. Before I bought this car I would have said we buy all our cars at First Texas Honda. Now I won't be as loyal. Just dissapointed More