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First Texas Honda

Austin, TX

4.8
2,675 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,675 reviews

July 18, 2013

i went to First Texas Honda in 02/2013 and purchased 2013 honda accord for my daughter from Christian Mancheno/Saleman. The guy not even show up to deliver my new accord and i have to deal with un-pleasa More

by ttran4400
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian Mancheno, Christian Mancheno
Jul 28, 2013 -

First Texas Honda responded

Thomas Thanks for taking the time to give us your honest feedback. I could give you a number of reasons as to why certain things were handled the way they were, but there is no excuse for poor customer service. I would like to apologize for not giving you a proper delivery of your vehicle, and would like the opportunity to make it up to you. If we could schedule a time, I would like to have your car detailed and give you a full tank of gas. As for the technical issues, I do not currently have a solution for that, but hopefully Honda corporate will soon. Thank you again Jeanne Schull FTH Team Leader 512.458.2511

January 22, 2013

I am impressed by Brittania's McNair's knowledge about the car I wanted and her sincere interest in getting me exactly what I wanted -- and nothing added on that I didn't want. Once I choose the car, she More

by jftm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 05, 2013

Honda was one of 3 cars that my husband and I were looking at to buy. I was very impressed with Winthrop and his professional, personal touch with the customer. He is very knowledgeable and assisted m More

by dadam032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Winthrop Ellsworth
December 19, 2012

I originally had gone to see Karl in the beginning of December and was completely sold on the car, the pristine condition it was in considering it was a used car. At the time it was my first dealership a More

by Stephatx05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Lewis
December 13, 2012

Elliot sold me a damaged car saying "clean Carfax" and never mentionned the accident on the car a couple of years ago (present on the Autocheck report). I lost a lot of money, but I could hav More

by crapsou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
November 25, 2012

Blair Brown thank you for your excellent and professional customer service and my wife loves her new car! I have never seen her so happy! First Texas Honda thank you for such a great salesman who made us fee More

by Bgodbey3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blair Brown, Kenneth Sands
November 03, 2012

One of the worst experiences I've ever had at a Dealership! Theses people are snake-oil salesman. What good is setting up an appointment to buy a vehicle when 5 minutes before you arrive for your More

by hisoftexas
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Dugas
Nov 03, 2012 -

First Texas Honda responded

John, Thank you for taking time to share your experience. We take all customer feedback very seriously, especially reviews that involve claims of deceptive trade practices. We have official signed documentation that shows that the used SUV that you were driving in to see, was indeed sold, at the price listed, while you were in route. There was no bait and switch that occurred. This was a used car that you first inquired two weeks ago, but did not put a deposit down on. Someone else decided to buy it before you did, that's all that happened here. As soon as we knew it was sold, we called you. I would be more than happy to show you the documentation (hiding our customer's name of course). Please consider removing the slanderous review that you have left about our business. Timothy Shook Director of Marketing

August 08, 2012

After totalling my first 2011 Fit (which saved my life), I had to come back to Honda and to Tyler to get a new one. How could I not, after being the safest car I've ever driven and the friendly and extremel More

by Felipe G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Pelham
May 25, 2012

Linda was friendly and forthright. She sold me my 2012 Insight despite the fact that her boss didn't want to sell. I got an enormous trade-in on my 2006 Insight to boot so the price was below low. More

by pbjoiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Glass, Linda Glass
April 12, 2012

I went to First Texas Honda because my family has bought cars from them for more than 20 years in total we have bought 5 cars from them. So I was trying to be loyal to a local company. I bought a new 2012 H More

by atx_fit_2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bartlett, Kyle Bartlett