First Texas Honda

Got oil change and tire rotation for my 2018 Clarity done yesterday. Great service and very knowledgeable service techs that explained the service status and recommendations. yesterday. Great service and very knowledgeable service techs that explained the service status and recommendations. More

My experience with First Texas Honda has been nothing short of a headache. Sure the facilities are clean and well kept and it is a well known dealership, but the sales team that I encountered left a sour short of a headache. Sure the facilities are clean and well kept and it is a well known dealership, but the sales team that I encountered left a sour taste in my mouth. I found a used vehicle with low miles that I was interested in, so I came in for a test drive. Only 3 minutes into the test drive the A/C stopped blowing cold air. I mentioned this to my assigned salesperson, Brandon Lukenbill, and he informed me that he knew about the issue and so did the service team, but that they had not gotten around to diagnosing or repairing the issue. That was red flag number one. I decided to give Brandon and FTH the benefit of the doubt that it had not been serviced yet since it was a new listing and asked for the price breakdown of the vehicle. The next day I reached out to Brandon to see if a diagnosis had been made and he told me no, but that I could expedite the process by putting down a $500 deposit; this was red flag number 2. I let him know that I did not feel comfortable putting a deposit down on a vehicle with an undiagnosed issue -- especially an A/C issue in Texas with summer right around the corner. Throughout this whole process Brandon was vague in his responses to my questions about the repairs and possible warranty coverage of any said repairs (said repairs being just a fluid top off and recharge of the system; not a full fix of the issue); red flag number 3. With the way Brandon responded to my concerns it worried me that there were others issues with the car that he was not telling me just for a quick sale. After a whole lot of back and forth I realized that the car wasn't worth the headache and the probable repair that would be put on my plate in the middle of the summer instead of a quick fix at the dealership before purchasing the car. I let Brandon know that I was no longer interested and was taking my business somewhere else. A couple of peaceful days go by and I received an unwarranted text from the sales manager, Tyler, asking if I needed "reassurance" on the A/C repair to move forward with the purchase after I had clearly stated I did not want to give FTH my money (red flag #4). Tyler continued to explain to me how an A/C works and doubled down on the fact that they added enough coolant to the system that the issue wasn't being triggered anymore (obviously a temporary fix to get me to buy the car); red flag number 5, if you were counting. The sales team that I encountered are clearly only concerned with selling vehicles under any means necessary, and not about client satisfaction, unlike the Subaru dealership down the road. If you want to be patronized and upsold on a damaged car then First Texas Honda is your place! More

Got service done at first texas and half Holden as a service advisor. He was awesome and made the whole experience so easy and smooth! Explained everything really well and was very kind and professional service advisor. He was awesome and made the whole experience so easy and smooth! Explained everything really well and was very kind and professional! 10/10 recommend Holden and First Texas Honda! More

I was a walk in with an issue and they fixed it. I’m pleased. I’m pleased. More

Beware Financing dept add-ons! They snuck in a $3K Alpha Warranty without asking me if I wanted it or giving me any info about it. Day after I signed the financing contract I notic They snuck in a $3K Alpha Warranty without asking me if I wanted it or giving me any info about it. Day after I signed the financing contract I noticed the additional charge I didn’t agree to. The Finance Manager who put together the paperwork apologized and said he would definitely get that charge removed within two months. It’s been four months now and I’m still paying interest on their mistake. I see other similar complaints about this dealership on other sites also. I recommend avoiding them to be safe. More

The lot was very clean and had a fabulous snack bar. Our salesperson was very nice and attentive. Everyone we spoke to was very kind and helpful. It took a long time but overall I was happy witht he pur Our salesperson was very nice and attentive. Everyone we spoke to was very kind and helpful. It took a long time but overall I was happy witht he purchase. More

Again, the excellence of the service is getting even more impressive. Beside the already mentioned outstanding professionalism, knowledge, perfect quality service each time, friendliness, extra care, now th impressive. Beside the already mentioned outstanding professionalism, knowledge, perfect quality service each time, friendliness, extra care, now the new scanning system at check-in is impressively welcoming with the advisor (Chad) and assistant (Brad, Grant) taking notes of any question I had about car. Chad (lead advisor) again showed the super-extra mile in everything as mentioned in my previous reviews. Moreover, the nation wide recall from the factory on the fuel pump propeller was amazingly organized, fast, prompt, of course free of charge. Also complimentarily the staff washed and detailed my car w/o even telling (I was very surprised when I got into the car after the service). The complimentary snacks and drinks, specially Starbuck style lounge is outstanding also! In my past experience of a repair for a chip malfunctioning (a factory bug) the First Texas Honda specialists (Chad, Fred being main advisors) provided amazing service and update to me, while the high class loaner (hybrid new models, leather seats) offered an experience beyond belief. I totally recommend this place, it is the best service dealer in my US nationwide, Canada and international experience. More

My wife and I have been loyal customers of First Texas Honda for over a decade. We always want to work with Karl Lewis, who gives us good advice and very fair deals on new Hondas. If you are looking for Honda for over a decade. We always want to work with Karl Lewis, who gives us good advice and very fair deals on new Hondas. If you are looking for honest and knowledgeable, ask for Karl Lewis. We got to meet and work with Finance Manager Megan Volkerding - another stellar First Texas Honda team member. We sailed through the final buying process thanks to Megan. We moved to another town about 35 miles from Austin, but the trip into First Texas Honda is well worth it. More

Always a great experience here! ! Chad Power and Daniel Ocampo are topnotch!! I highly recommend First Texas Honda and The service team to all. They know their stuff. ! Chad Power and Daniel Ocampo are topnotch!! I highly recommend First Texas Honda and The service team to all. They know their stuff. More