First Texas Honda

Took my car to First Texas Honda on September 28, 2024, as the bumper, left front headlight and engine cover needed to be replaced. The service advisor whom I dealt with was Cameron Price. After First Texa as the bumper, left front headlight and engine cover needed to be replaced. The service advisor whom I dealt with was Cameron Price. After First Texas Honda had the car for a couple of weeks with no update, I reached out to him. He communicated the engine cover would not be in until 12/5. After no communication, I called a week later seeking an update, and was advised that the cover would be in next week and I requested it be put on. Cameron communicated to me the vehicle, which is a 2017 Honda Civic would be ready the following week. Called Cameron to let him know I would be there to pick the car up, and was advised it was not ready, stating the paint guy had an emergency and had to leave. Stated he would not be back until Monday 10/28 and the car would be ready Tuesday. Called Tuesday, and was told it would not be ready until Wednesday. Went to pick the car up on Friday, 1 November. Once I paid $3,324.22, I was advised the car was outside and ready to be driven off. I decided to look underneath, as I was suspicious of something being off. When I looked underneath it, I noticed the engine cover was being held by “zip ties.” I found a service manager and shared my concerns. Several techs came over and once it was placed on the ramp, an entire piece was missing. Needless to say, I was livid, as they clearly attempted to get over, and the quality of the work was unacceptable. Incredulously, no one knew how this could happen, as they “alleged” they have a quality assurance department in place, that review their work before a customer’s vehicle is relinquished to them after repairs… Ha! After going back and forth and out of pure frustration one of the techs, Tyler in the service department, asked if I can find the part, and put in on in your presence, would you be okay with that. I agreed and Tyler worked it out. I paid full price for a part and labor that had not been completed. Had I not had the wear with all to look underneath the vehicle, the part would have come off as soon as the engine got hot. They did not offer a price reduction, only a worthless apology. I would NOT recommend taking my car to this dealership for a washing, let along service or repairs of any kinds. They are crooked as they come. Put an engine cover on with zip ties. Could not locate the teach in the list below More

Excellent service. I thought the service would be more expensive. No pressure for additional work. Coffee and snack bar. I thought the service would be more expensive. No pressure for additional work. Coffee and snack bar. More

We have only good things to say about First Honda and the service that we received when purchasing our new 2025 CR-V EX-L. Nina Barrera more than exceeded our highest expectations. She was not only very p service that we received when purchasing our new 2025 CR-V EX-L. Nina Barrera more than exceeded our highest expectations. She was not only very personable, professional and attentive to our needs, but she was also genuinely a very nice and conscientious person, finding honest answers to all of our questions. Our interactions with Brent Williams (Sales Manager), Alvin Reed (Sales Acquisition Manager), Megan Volkerding (Finance Manager) were also very positive experiences. THANK YOU!! More

My service advisor, Jay, is the reason I go to First Texas Honda. He is truthful and frank about the service needs for my Hondas. He has helped with warranty claims and explains which service items are Texas Honda. He is truthful and frank about the service needs for my Hondas. He has helped with warranty claims and explains which service items are necessary today and which can wait to the next time. Really, the only reason I own a Honda is because of the excellent service and advice Jay provides. Thank you friend! More

Alberto and Pito were excellent to work with. They worked with me to meet my unusual requirements and went above and beyond to make sure I was pleased with the purchase. Thank you They worked with me to meet my unusual requirements and went above and beyond to make sure I was pleased with the purchase. Thank you More

My service advisor, Leo, was truly exceptional. He explained everything to me that needed to be done, offered to transport me to lunch when the repairs were taking a long time, personally made sure He explained everything to me that needed to be done, offered to transport me to lunch when the repairs were taking a long time, personally made sure my car was super clean, and generally went well beyond expectations. More

Great service department and advisor. Staff always cordial and helpful Both buying and services easy Staff always cordial and helpful Both buying and services easy More

I had my car serviced last week, and the experience at the dealership was incredibly smooth. My service advisor, Steven Deckert, was amazing. He was very calm and listened to all of my concerns. He worked the dealership was incredibly smooth. My service advisor, Steven Deckert, was amazing. He was very calm and listened to all of my concerns. He worked in conjunction with the service technician and relayed information back to me in a much easier way for me to understand. He also followed up daily on the status of my repair. The best part was having access to a free rental car during the time of my service. Additionally, the service waiting area was clean and pleasant to work in for a few hours, and they even offered free barista service. Kudos to my service advisor and the whole dealership for a wonderful experience. More

Brent was great helping me. Also Anthony was great too. Excellent overall with everything.thank you. Also Anthony was great too. Excellent overall with everything.thank you. More

Aaron Hernandez helped point out the issues found during the complimentary maintenance check of my 2015 CR-V and explained what these issues were. He also was very clear with how long each service would tak the complimentary maintenance check of my 2015 CR-V and explained what these issues were. He also was very clear with how long each service would take, the costs, and which service is more important to handle sooner rather than later. He was very patient throughout the whole process, and I would recommend him to everyone! More