First Team Subaru Norfolk

I used to love bringing my vehicle here until this past week where the service department over tightened my oil drain plug causing a cracked oil pan on my wife's subaru ascent and refused to fix what they week where the service department over tightened my oil drain plug causing a cracked oil pan on my wife's subaru ascent and refused to fix what they broke just because another dealership happen to notice the leak when they were changing my brakes. Not only did they refuse to fix the issue but they seemed happy and taunted me when I went to pick up my vehicle after I had them look at their mistake by saying "Sorry, oh well, we can't fix your vehicle" in the most happiest mocking tone you could ever imagine. Between the assistant service manager being arrogant and unprofessional and his employees laughing and mocking me when I asked for the number to the office of the president for First Team Auto Group, this has to be the most unprofessional experience I have ever had at a dealership. They did all this to me while in uniform and did not care that this was done to my wife's vehicle while I was out on a submarine deployment. You have lost a faithful customer and I recommend your service team learns from the one good employee that you have named Kaitlyn. She is the only one I ever liked dealing with and was always good to me and my wife. I hope you all feel good about cheating a customer. More

Amazing experience of buying a Subaru Crosstrek from First Team Subaru. I was looking for a japanies car about 3 month, but I could not do that because of the bad condition of car market these days. Fin First Team Subaru. I was looking for a japanies car about 3 month, but I could not do that because of the bad condition of car market these days. Finally, I ended up in purchasing Crosstrek with First Team. I was taken care by Zippora and she is very nice woman (I really appreciate for being patient and kind because I am a foreigner and my English is not perfect). I could buy my car with peace of mind. The financing team (especially Paul) offered me very good finance. Totally, I feel happy with my purchase and my car. Thank you First Team Subaru Norfolk. More

Worse service center experience ever! I took my car to be services after it had been in an accident. The work performed was marginal if best with horoble paint job. And had my stereo stole I took my car to be services after it had been in an accident. The work performed was marginal if best with horoble paint job. And had my stereo stolen while it was in the possession of the dealership service center. This business is horoble! The staff was extremely rude and the service center does shady maintenance I do not recommend this business. More

A very pleasant experience. Keith was knowledgeable, attentive, and not at all pushy. He made it the least stressful visit to a car dealership I've ever had. attentive, and not at all pushy. He made it the least stressful visit to a car dealership I've ever had. More