First Team Honda

I was actually referred to dealerrater.com by a sales person to read reviews on another dealership. After having such a pleasant experience with First Team, I wanted to give them the review they deserv person to read reviews on another dealership. After having such a pleasant experience with First Team, I wanted to give them the review they deserve. This was an Internet purchase. After researching for about a month, I had decided on a CR-V ExL, and contacted Justin at First Team. He quoted me a price, I made an appointment to see him and the car (which was exactly what I wanted), and walked out a very satisfied customer. Everyone I dealt with was friendly and professional. This was the most painless car purchase I've ever made. There were no surprises, and I was given all the information I needed to make my decision prior to visiting the dealership. I am happy to recommend Justin and team without reservation. More

I own a 2009 Honda Accord EX. I had a break squeeling problem at just 1000 miles. I visited the selling dealer and they claimed Honda was aware of a problem and would soon have a fix. At a later servic problem at just 1000 miles. I visited the selling dealer and they claimed Honda was aware of a problem and would soon have a fix. At a later service point around 7000 miles they resurfaced the front brake rotors. Problem was not corrected. I did some research and learned that First Team Honda employed an expert tech that was always on top of memos from Honda for correction of product problems. Honda calls it the ServiceNews Article. Kent Mathews is that expert TECH. Kent met with me at the Dealership and shared a copy of the article he had on the break problem. He checked for having the required parts in stock and then confirmed that he could make the repairs and up-grades in just a short period while I waited. What a surprise. All this got done without an appointment, quickly, and car returned with a complete explanation as to what was corrected. Now at near 9000 miles there is no more break squeeling. Many thanks to First Team Honda and to Kent for his diligence and expertise. More