First Hyundai - Service Center

Scheduled appointment I went to your company with an appointment. When I walked in I was left standing there before I was acknowledged. I was left standing there while they I went to your company with an appointment. When I walked in I was left standing there before I was acknowledged. I was left standing there while they finished their paper work. I think they should have stopped what they were doing to help them they could go back to what they were doing. More

Routine maintenance I return to this dealership for all my maintenance needs. The wait is sometimes longer than I would like. The staff however is very pleasant and helpf I return to this dealership for all my maintenance needs. The wait is sometimes longer than I would like. The staff however is very pleasant and helpful. I have been helped by Tiffany often and most recently Robert. They have been wonderful. More

Takes way to long It took 2 1/2 hours to see what was wrong with my car. I am still waiting for a call back. It’s been over a week and I try calling just about every da It took 2 1/2 hours to see what was wrong with my car. I am still waiting for a call back. It’s been over a week and I try calling just about every day to see if it is under warranty for when it was fixed the first time. More

Friendly sales associates Always helpful with answering questions for buying or leasing. Great service department, never had an issue. Excellent selection of vehicles especiall Always helpful with answering questions for buying or leasing. Great service department, never had an issue. Excellent selection of vehicles especially Sonata's and Tucson's. More

Bad Gas The problem was related to bad gas causing engine failure. The service department quickly resolved the issue which was very expensive to repair!!! H The problem was related to bad gas causing engine failure. The service department quickly resolved the issue which was very expensive to repair!!! However I am happy the mystery is resolved. More

Service center nightmare This review is NOT directed towards all of the service department's customer service personnel. My car needed a new engine that was covered under warr This review is NOT directed towards all of the service department's customer service personnel. My car needed a new engine that was covered under warranty. My first interaction with the service manager/service rep was nothing spectacular. All steps and expectations were explained. However, after my first question regarding a delay, I was met with tremendous attitude and argumentative conflict. For the next 4 months it only got worse. I needed to get corporate involved. And corporate was met with similar attitude, dodging questions, and childish games with documentation, which seemed to be designed to irritate or hurt me. 7 months later, I got my car back but I will never go back or recommend first hyundai to anyone who needs servicing outside of simple oil changes. More

Service department Great department. I had the privilege to deal with Mr. Lemire and he was very helpful and outgoing. I usually see Angela as she is my favorite but s Great department. I had the privilege to deal with Mr. Lemire and he was very helpful and outgoing. I usually see Angela as she is my favorite but she was busy and Mr. Lemire greeting me so nicely. More

1st servicing since lease 5000 mi It was very efficient. Took my vehicle on time. Waiting area was clean and comfortable. I was greeted right upon entering by Benjamin and my car was r It was very efficient. Took my vehicle on time. Waiting area was clean and comfortable. I was greeted right upon entering by Benjamin and my car was ready 45 min. Later. More

Great customer service From the moment I walked in Angela Keisman was very helpful and knowledgeable about my needs to get my car in tip top shape. She was pushing for more From the moment I walked in Angela Keisman was very helpful and knowledgeable about my needs to get my car in tip top shape. She was pushing for more then I needed, she called to explain in detail what I needed to be safe and comfortable in my car.Many people say to stay away from using a dealership for basic service but I have been coming here for 11 years and never had any issues with service or the price of the work. More

Hole in exhaust and follow up inspection issues Angela kept me in formed . The engineer did a video while inspecting the issues.. Great idea.. Thank you to casher and Angela for polite and helpful.. Angela kept me in formed . The engineer did a video while inspecting the issues.. Great idea.. Thank you to casher and Angela for polite and helpful.. and the engineer who did the work.. thanks again . More