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First Hyundai - Service Center

North Attleboro, MA

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188 Reviews
Call Service Center (508) 699-4700

188 Reviews of First Hyundai - Service Center

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April 27, 2019

Courteous and Professional Always a good visit. They are attentive, courteous, fast and professional. I have had all the service for my 2014 Elantra done here and it has alway More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela Kiesman
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April 22, 2019

Sonata 20k SVC Service met my expectations and was ready ahead of projected time. Angela was very pleasant and professional as always. I like knowing expected expe More

by Sonata16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela Kiesman
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April 19, 2019

First Hyundia Best Service Took my vehicle into First Hyundai for maintenance and a recall today. Angela was my service advisor, she went over everything that was going to be do More

by DAVE_AND_CATHY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela Kiesman
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April 18, 2019

Great Service From Lisa Great Customer Service from Lisa I go to this service center just because she always takes good care of me Other dealerships are closer to my house More

by kenzajda@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Anderson
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April 06, 2019

Service Dept Lisa Anderson is the best. She us the reason I am so comfortable with this service department, very knowledgeable and keeps me informed. She deserves More

by DH, Beverly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Anderson
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April 03, 2019

Dealer has great deals on the Genesis fresh off of leases. Great place to find low mileage fully optioned Cpo Vehicles. for about half the sticker price. they also offer Hyundai extended 125,000 mile bumper t More

by dissapointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod Franey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Clanton, Angela Kiesman
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Apr 10, 2019 -

First Hyundai responded

Hi Michael, We are contacting you to let you know the Special Order Part’s that where ordered by your advisor at your last visit have arrived. Please contact our scheduling department to set up a convenient time to come in and have the part’s installed. As always, we thank you for servicing with First Hyundai. Please give us a call today to set up an appointment Hours : Monday – Saturday 7:30am - 5:00pm And now Wednesdays 7:30am -7:00pm Please Call 508-699-4700

Apr 10, 2019 -

dissapointed responded

Not Unless you Agree to replace my tires. Which were not taken care of during the so called CPO inspection. You have forced me to drive Over 7000 miles on mismatched rear tires and the front tires that have tread depth so different the vehicle pulls to the left. the last service visit stated the 2 front tires are the cause of the vehicle pulling. its an All wheel drive. who's knows if any damage has been done to the Transmission / Transfer Case. it shouldn't take 4 months - 3 visits totaling 24 days to put on tires. Cpo 150 point Inspection states 4 matching tires, brand size and tread depth. it also states 2 vehicle keys. unless you going to address that i'm not wasting my time. i have about 5 emails sent, 40+ phone calls and voice mails, 12 hours in travel time to your dealership, 24 gallons of fuel in trips. and a scrape from a sanding tool on my rear quarter panel most likely during the first service visit but because i don't have video proof it didn't happen, right? and a rear tire that's still losing air. even though per Bill Depalma. he stated my guys had no reason to be near that part of your vehicle during the first service visit. i received no service receipt for that visit. i now know why. i have the service receipt for that day from the Hyundai online service records that clearly states a tire plug was done on the tire that keeps loosing air. the scrape on that same wheel well just happens to match what a tire plug scuffing / sanding tool would look like if it made contact with a vehicles paint job. you have earned this review. to sum it up i have been driving a car which i should enjoy but instead its constantly in the service department. the drivers seat bolster is stuck into my right side, the car has vibrations when driving, constantly pulls to the left, i have to pump the rear tire up once a week, the radio reception is poor, a very noticeable scrape in my paint job, twice i have had to pull over on the highway at dark to lay on the ground to tuck the undercarriage covers up because they were dragging on the pavement, and if i misplace my key i have no other choice but to find it. All because somebody did not do the CPO 150 point inspection. all this could have been avoided. then you treat me like i'm the problem you have earned this review. You have shown zero concern for my time and aggravation.

Apr 10, 2019 -

First Hyundai responded

I apologize for any confusion on our end. I just checked with the Service Department and Parts Department and all the parts for your vehicle have arrived including the tires. I see that you had an appointment set up but then you cancelled it. Again I apologize for what happened in the past and would like you to know that First Hyundai is trying to correct your concerns. If you would like to contact me directly to make an appointment I can be reached at 508-699-4700 ext. 1003.

Apr 26, 2019 -

dissapointed responded

Ok. thank you for addressing my concerns. this is an update for my previous review. Herald The Manager of Operations from First Hyundai straightened out everything and more. Truly an asset to the Company the experience has been an eye opener. this dealer is a very fast paced dealer somethings get lost due to the amount of volume they do. my advice is put everything on paper so nothing gets lost in communications. do a vehicle walk around before and after dropping off to protect yourself and the dealer. really look the vehicle over before the purchase. other than that buy the car with all the features to make sure you enjoy your purchase. there's something to be said for driving a car you enjoy compared to the car that just gets you from point A to B. First Hyundai has a high percentage of Used CPO Cars (Genesis, Equus, Sonata, etc.) that will have you smiling again while driving. meaning roomy, quiet inside, high end factory lexicon stereo etc. doesn't matter if your stuck in traffic or on a wide open highway. you get in that car and its the highlight of your day after a long work day. low miles, 3 year program cars with the bumper to bumper warranty at a cost usually half of the sticker price and low excise tax to boot.

April 02, 2019

Oil change If lisa didn't help me each time I visit I probably wouldn't come as much she's great and actually makes me feel welcome More

by gfuller1687
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Anderson
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March 31, 2019

Brake job Great service friendly and competent. Answer all my questions . Went beyond my expectations. What else can I add. I don’t need a 25 word minimum More

by Gavin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela Kiesman, Robert Lemire
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March 16, 2019

Package 3 and windshield replacement Angela, in service, couldn’t have been more helpful in coordinating my windshield replacement and car servicing. Very professional and accommodating More

by Smithfield33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
T J. driver, Angela Kiesman
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February 18, 2019

Dealership lied When I bought the SUV 8 years ago I was told if I paid 150 dollars I could have inspections for life. I went to have my inspection today and was told More

by Riv 184
Recommend Dealer
No
Employees Worked With
Lisa Anderson
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