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189 Reviews of First Hyundai - Service Center
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April 19, 2020
Never again, anywhere but First Hyundai My salesman did a good job of getting me a good deal on the car I wanted, but that's where the positives end. The car was delivered with cosmetic dama My salesman did a good job of getting me a good deal on the car I wanted, but that's where the positives end. The car was delivered with cosmetic damage. I called them up to inform them of this, and I was transferred to service. The service department, run by Billy Depalma, is not only incompetent - they are near criminal. Billy flat out called me a liar on the phone. Said the words "you are lying." When I provided timestamped photographic evidence and had it corroborated by sales, service person Ben promised me they would send the replacement part to my local Hyundai service center. I waited a month for an update. I was once again transferred to Billy. In my entire life, having worked with multiple car service centers, I have never met an individual less helpful than Billy. Billy proceeded to tell me that despite what I was told by sales and also by Ben, he would not work with my local service center to get the part installed for me. He would not send the part to them to have the work done. He would not communicate with them in any way to move this forward. He indicated that all previous communications I've had were incorrect, and that my only options were to get Key Hyundai to do a warranty repair themselves, or to drive 90 miles on my limited lease to have them to do it. When I continued to point out that this was not what I had been promised, he said that he was the final word on the matter. I asked for his supervisor's name, and he refused to give it to me. I asked for his supervisor's phone number, and he refused to give it to me. He then proceeded to suggest to me that if I did not wish to go to First Hyundai, he would simply begin the process of returning the part to corporate. I would never - in my entire life - recommend First Hyundai to another potential customer as long as the service center is run by this team. Incompetence, disrespect, and rudeness aren't the words. Had to escalate the case to Hyundai corporate, who, while not ideal, did manage to make things more right than wrong in the end. More
by BWHough
Employees Worked With
Billy Depalma, Benjamin Smith
March 08, 2020
Oil chage The girl who helped us her name was Lia was very personable and was great to deal with. Have had the best service there with our 2016 Hyundai Tucson. The girl who helped us her name was Lia was very personable and was great to deal with. Have had the best service there with our 2016 Hyundai Tucson. More
by annbrown7
Employees Worked With
Lia Nelson in service Department.
March 02, 2020
First Time Service 6-mo scheduled service. Just a minor "fix" to the rear bumper protector. In and out quick. No issues. Car looks and runs great. Economical. 6-mo scheduled service. Just a minor "fix" to the rear bumper protector. In and out quick. No issues. Car looks and runs great. Economical. More
by Phil
February 10, 2020
This was the worst experience I had ever had.I dropped This was the worst experience I had ever had. I dropped my car off in the morning for tires and oil change. I told the I would pick it up later today This was the worst experience I had ever had. I dropped my car off in the morning for tires and oil change. I told the I would pick it up later today, she said she would call To let me know when it was done. Never heard from anyone, I called around 3 and was told we will call you back, still nothing I called around 3:30 Spoke to I believe Lisa. I was asking questions and she hung up on me. I called back and spoke to a Bill who was just as rude. All this over an oil change and tires Not very good customer service Angela is my normal contact She was not in More
by Chris
Employees Worked With
Lisa Anderson, Angela Kiesman
January 24, 2020
Just had my Hyundai in to fix an issue found when having new tires put on. Lisa was extremely helpful and made sure everything was taken care of. new tires put on. Lisa was extremely helpful and made sure everything was taken care of. More
by MyAudi
Employees Worked With
Lisa Anderson
January 14, 2020
As always Lia my advisor was super helpful when my Veracruz broke down. She kept in touch with me during the entire repair process. Lia & First Hyundai took a very stressful situation and totally put Veracruz broke down. She kept in touch with me during the entire repair process. Lia & First Hyundai took a very stressful situation and totally put me at ease! Thank you! More
by Brad Chase
Employees Worked With
Other Employees :
Lia Ralph, Billy DePalma, Eric Moura, Lisa Anderson, Benjamin Smith
January 13, 2020
Took my car in on time and finished ahead of schedule. Easy check in and easy checkout. Every one very pleasant and gave me undivided attention Easy check in and easy checkout. Every one very pleasant and gave me undivided attention More
by Lpcapecod
Employees Worked With
Angela Kiesman
January 09, 2020
The original diagnosis was incorrect. I was told Hyundai had to tell them how to fix it and to keep checking in. After 6 months of me calling First Hyundai (no proactive calls from them). Finally brought it had to tell them how to fix it and to keep checking in. After 6 months of me calling First Hyundai (no proactive calls from them). Finally brought it back in for another issue. First day it was there it never got looked at and I only found this out because I called for an update. Left it for the weekend through Tuesday. 5 days. Only to be told the original diagnosis was wrong and it was due to something that I wasn’t having issues with originally but recently started to have problems with. Extended warranty didn’t cover newly identified issue. Having no faith i did not allow them to fix this new issue. When I questioned why it was mis diagnosed originally the service rep blamed an old employee. When I expressed anger in this response she hung up on me. More
by lisaleite54
Employees Worked With
Billy DiPalma, Lisa Anderson, Angela Kiesman, Benjamin Smith
January 04, 2020
Took car in for service Ben was very very helpful. Also the driver that was ok us to the mall was great also Great personalities both of them!! Also the driver that was ok us to the mall was great also Great personalities both of them!! More
by Auntiepokey
Employees Worked With
Angela Kiesman, Benjamin Smith
