First Hyundai - Service Center

Forgotten about I had my vehicle dropped off on a Thursday in the morning. When I called before it was dropped off the guy on the phone said it might not get looked a I had my vehicle dropped off on a Thursday in the morning. When I called before it was dropped off the guy on the phone said it might not get looked at till Monday (VJ DAY in Rhode Island) because they were busy. no big deal. I then call and have the car towed to the dealership. A gentleman calls me, confirms the car has been dropped off, and says someone will look at it... I never heard from them again. I went there on Monday to get my work gear out of the trunk because I had work Tuesday. They didn’t really know where to find my car but then one guy said oh yea it’s the one with the broken axle (I thought it was the transmission) remember (so and so) had it on the lift and it was completely detached. So in my mind I’m like hmm. They already had it on the lift but didn’t fix it.. I didn’t question it because I know it doesn’t get fixed just because it’s been on the lift. They tell me it’s outside I go and find it all the way in the back parked against the fence.... again I’m thinking hmm how did they get it over here the thing doesn’t drive! How did they get it parked here with all these cars in the way. But I say they know what they’re doing and grab my stuff and leave. Tuesday nothing. Wednesday nothing so I call. They have no idea who I am. No one has me or my car assigned to them. They are shocked no one has called me and they will call me back. I get a call back a little while later apologizing and saying they have the part on order and just know it’s a big job and it might not be ready till tonight.. an hour or so later I’m called and told it’s ready!?!? Really?! I really think it was sitting there fixed the whole time and I was forgotten about. I paid for a rental and had it extended. And then I come to pick it up and I’m debating wether to call them out on it and prove to me I wasn’t forgotten about but I’m a single working two jobs mother who just wanted to return my rental and go home so I leave and my car is disgusting! Finger prints everywhere and what I’m guessin is sap all over it. My mother who came with me to help return the rental is telling me to tell them to wash it her vehicles are always washed after they’re serviced but again I JUST WANT TO GO HOME! So that’s my experience I’m not 100% on some things but I’m still completely annoyed with the whole situation but trying to be grateful for the positives like it was still under warranty More

I bring my vehicle in for routine maintenance and they are f I haven’t had any problems l come in here at least 2 times a year for maintenance and they tell you how long it will take and for the most part it’s r I haven’t had any problems l come in here at least 2 times a year for maintenance and they tell you how long it will take and for the most part it’s ready before More

Follow-up and replacement of O2 sensor Work was done in an expedient and professional manner! Very happy with follow-up by Lisa regarding a wiper replacement appointment that has been sched Work was done in an expedient and professional manner! Very happy with follow-up by Lisa regarding a wiper replacement appointment that has been scheduled More

Recommend the Service Department 100% Absolutely amazing team of people. Always get consistent service and great communication from everyone in the Service Department. But don't ever consi Absolutely amazing team of people. Always get consistent service and great communication from everyone in the Service Department. But don't ever consider buying a car from this dealership. Nightmare experience working with Anthony. He is the most unprofessional and slimy salesperson we have ever dealt with. More

High Tech service When I went for my oil change and tire rotation, I was waiting for the service to done. As I was waiting I got text, I opened the attachment and saw a When I went for my oil change and tire rotation, I was waiting for the service to done. As I was waiting I got text, I opened the attachment and saw a video of my car being serviced. The technician measured my four brakes, my four tires, made some observations of the condition of my suspension and under the vehicle condition. Then under the hood inspected my air filter, washer fluid, coolant, all done while I watched. Excellent way to actually show the customer the problems or lack of problem. More

60,000 mile check and inspection Angela is absolutely fantastic. She goes over and above to make sure I am informed and well taken care of. Everyone is absolutely amazing and I really Angela is absolutely fantastic. She goes over and above to make sure I am informed and well taken care of. Everyone is absolutely amazing and I really appreciate the high level of service. We have purchased three cars and are loyal customers. Thank you! Bryn More

Oil change was completed with out issues. Liked getting video of walk around vehicle. We’re able to give quotes on work needed to be done on vehicle. was completed with out issues. Liked getting video of walk around vehicle. We’re able to give quotes on work needed to be done on vehicle. More

Angela was pleasant, very helpful and kept me informed Angela worked through the manufacturer warranty issues and kept me updated as to the progress. Great job by all identifying and making the necessary Angela worked through the manufacturer warranty issues and kept me updated as to the progress. Great job by all identifying and making the necessary repairs. More

Amazing Everyone who works here is so helpful and caring! The sevice department is my favorite out of any one that I have ever been to! Everyone who works here is so helpful and caring! The sevice department is my favorite out of any one that I have ever been to! More

Gret experience Angela and Dave both were very helpful. They went above and beyond their job being polite, courteous and pleasant. I would highly recommend this deale Angela and Dave both were very helpful. They went above and beyond their job being polite, courteous and pleasant. I would highly recommend this dealership. More