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First Chrysler Dodge Jeep Ram - Service Center

North Attleborough, MA

4.9
164 Reviews

164 Reviews of First Chrysler Dodge Jeep Ram - Service Center

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November 16, 2021

I've been going there for a little over 2 years were i had got my 2019 ram,and never had anything but good service. More

by Souther
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ghulam Asghar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Carroll, Mitchell Bruneau, Michael Courtemanche
Nov 17, 2021 -

First Chrysler Dodge Jeep Ram responded

Thank you for your review! We are happy to see that you enjoyed your visit. We appreciate your feedback!

November 01, 2021

Outstanding service, good communication and the issues were solved. Highly recommend this dealership service department More

by trux37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Courtemanche
Nov 01, 2021 -

First Chrysler Dodge Jeep Ram responded

First Chrysler Dodge Jeep Ram appreciates the 5-stars and kind words. The team is glad you had an outstanding experience. We hope to see you back again.

November 01, 2021

A very accommodating and everyone is so nice and pleasant they are conveniently located located and how in how do you take care of you is good More

by kheb55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Little
Nov 02, 2021 -

First Chrysler Dodge Jeep Ram responded

Hi, Thank you for taking the time to share your positive feedback with us here at First Chrysler Dodge Jeep Ram! We truly appreciate your five-star review! Come back and see us anytime.

October 30, 2021

Came into get a quick headlight changed and was happy with the bill. The service advisor too good care of me! Thank you. More

by ncosmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Simpson, Luke Almeida, Ray Burnett, Michael Courtemanche
Oct 31, 2021 -

First Chrysler Dodge Jeep Ram responded

Thank you for making a quick stop at First Chrysler Dodge Jeep Ram to get your headlight changed. Feel free to reach out if we can help again!

October 30, 2021

The service department was professional and timely. There was a misunderstanding regarding my vehicle service contract, but an agreement was reached to my satisfaction. I look forward to continuing o More

by duffa51064
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Simpson, Luke Almeida, Ray Burnett, Michael Courtemanche
Oct 31, 2021 -

First Chrysler Dodge Jeep Ram responded

Thank you for your great feedback for our Service Department. Please do not hesitate to reach out if we can help with anything else at First Chrysler Dodge Jeep Ram!

October 19, 2021

Luke is a very helping and knowledgeable guy. Would recommend him to anyone thank you More

by Davidhetu30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ghulam Asghar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Andrade, Luke Almeida
October 18, 2021

Luke was very nice. His 3 months experience seems like he has been doing this forever. Thank you for your great help & patients! More

by Katrinaleng508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Almeida
October 18, 2021

Fantastic customer service. Luke was kind and fixed my brake situation at no cost to me. He also followed up and made sure the job was completed on time. He's the best! More

by KellyWong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Almeida
October 18, 2021

Luke was very helpful and knowledgeable. He went out of his way to make sure I understood my options for services and the concerns of my vehicle were addressed. He even called me after hours to make sure I More

by Sara1317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Almeida
June 30, 2021

No response from them yet. This is why I rate them a 2. Mr. Colato, I had AC service completed on my car today at North Attleboro location. This feedback is not about the quality of the repair (as More

by KLIPZE06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I have no idea who helped me because they didn't take time to introduce themselves
Jul 09, 2021 -

First Chrysler Dodge Jeep Ram responded

You're absolutely right. Our level of service was not up to par during your visit. Like all businesses right now, we've had a difficult time staffing our Service and Sales Departments since the world was flipped upside down with COVID. Our standards have suffered and we have fallen short. The charge is for miscellaneous materials needed to repair your vehicle which cannot be charged directly to your work order; because the cost of the unit package is greater than the amount used. For this reason, these materials are billed directly to you as a percent of the parts and labor charge, as this is the most equitable way of charging for these materials. solvents, drill bits, wire, adhesives, protective materials, acetylene, bearing grease, oxygen, compounds, shims, sealers etc. I understand your frustration. We itemize it rather than burying the cost in the labor rate. We don't care for that approach because some jobs don't require shop supplies. It is a standard charge for small independent repair shops and dealers alike. Within the past two weeks we have hired three new advisors and three new appointment setters who are giving it their all and the tide is turning. A new Service Manager starts Monday. We are committed to creating a better process and an exemplary customer experience. It takes people who are dedicated and share in the same vision to achieve those goals. We sincerely apologize that you didn't receive the level of service you should have and that you waited far too long for a call back. We hope we are able to make it up to you because you and every customer deserves better. We own that and are working hard to change it.

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