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First Chrysler Dodge Jeep Ram - Service Center

North Attleborough, MA

4.9
165 Reviews

165 Reviews of First Chrysler Dodge Jeep Ram - Service Center

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May 21, 2022

I was late for my appointment they saved an opening for me told me that there was a long wait told me when to come back was out in less than an hour More

by rdph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
May 22, 2022 -

First Chrysler Dodge Jeep Ram responded

Hello, we are so delighted to learn of your positive experience here at First Chrysler Dodge Jeep Ram and sincerely appreciate you taking the time to leave us a five-star review.

May 07, 2022

Customer service was awesome, very informative, I will be using this dealer from now on. More

by Wilrod74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Calzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2022 -

First Chrysler Dodge Jeep Ram responded

Hi there, We are happy that you encountered awesome customer service. Thank you for choosing First Chrysler Dodge Jeep Ram and we look forward to seeing you again.

May 06, 2022

David Jepson - Service Manager Very helpful with a "Can Do" attitude Ashleigh Cheffro, a prominent professional Customer Service Representative. With a spectacular team behind her. More

by Vincent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Jepson Service Manager, Jeff Andrade
May 06, 2022 -

First Chrysler Dodge Jeep Ram responded

Thank you, Vincent, for visiting First Chrysler Dodge Jeep Ram. Our Service Team appreciates your kind words and enjoys having you as a customer. Please let us know if you have any questions.

March 13, 2022

Excellent service and sales staff, no pressure, always there to help you out. Service always on time and very helpful. Sales staff is always looking to make a great deal. I just ordered my 10 vehicle from More

by SBruceD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ghulam Asghar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Andrade, James Aguiar, Scott Simpson, Michael Courtemanche
Mar 13, 2022 -

First Chrysler Dodge Jeep Ram responded

Thank you so much for your sweet words, Bruce! We take pleasure in hearing that our Service and Sales Team is working hard to leave you with a smile on your face. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon at First Chrysler Dodge Jeep Ram.

March 08, 2022

My experience went well, from the time it took to the interaction with the service department. I would recommend to my friends and family. More

by jlisi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Simpson, Luke Almeida, Ray Burnett, Michael Courtemanche
Mar 08, 2022 -

First Chrysler Dodge Jeep Ram responded

Jilsi, we're happy our team provided speedy service for you. We are always more than happy to assist you if anything else comes up. Take care!

February 26, 2022

I purchased my 2019 Dodge Ram in 2018 and have been bringing it in for my scheduled services ever since. I book my appointments about a week in advance and schedule in a complete detail each time. It More

by Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Sherman
Feb 26, 2022 -

First Chrysler Dodge Jeep Ram responded

Hi Beth, Thank you for your recommendation and we appreciate your return business. At First Chrysler Dodge Jeep Ram, we look forward to working together in the future.

February 04, 2022

Never again!!! Was there 3.5 hrs for a 30 to 45 min appt only to have to bring the vehicle back multiple times due to it first wouldnt start in the lot and then stalled at the lights leaving. Scott and Mic More

by Toria12412
Recommend Dealer
No
Employees Worked With
Scott Simpson
Feb 18, 2022 -

First Chrysler Dodge Jeep Ram responded

Hello, Please know that your feedback is important to me and I would like the opportunity to speak with you directly in regard to your service appointment, the experience you shared as well as the customer service you received from our Service Team. Would you please contact me at a time that is best for you to discuss this in further detail? Thank you, Nicki Domurad Business Development Director ndomurad@firstautogroupma.com 508-699-4700

Feb 20, 2022 -

Toria12412 responded

We discussed this privately on the 9th, ended it as yes it is an embarrassing for your dealership and the cost was not discussed/made clear. Do you have anything further to discuss??

January 28, 2022

Took truck in for check engine light. They ordered the necessary part when I showed up today they told me about hour and a half, truck was done in less than an hour. Great service with pride explaining More

by Mustanggtcs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Simpson
Feb 01, 2022 -

First Chrysler Dodge Jeep Ram responded

Hi there, We strive to ensure that we keep our customers updated, so we are thrilled to hear about your experience with our team. Thank you for choosing First Chrysler Dodge Jeep Ram and know that we are always here should you need us.

December 16, 2021

What I thought was poor communication was only a phone system that had went down. When reengaged with Service Manager Scott- the team at First Chrysler exceeded all expectations- not only solving the conc More

by bob
Recommend Dealer
Yes
Employees Worked With
Scott Simpson
Dec 16, 2021 -

First Chrysler Dodge Jeep Ram responded

Hello Bob! We are very pleased that our Service Manager was able to resolve the concerns of the communication error and got your Jeep taken care of, exceeding your expectations. We appreciate your business with First Chrysler Dodge Jeep Ram and thank you for the 5-star rating.

December 08, 2021

Bought my Jeep Cherokee in 2016, called to schedule an oil change today. Was told by the woman I spoke to that they couldn’t do my oil change till January 8 2021. This is the third time this has happened More

by Jeffw269
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dennis Freeman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Simpson, Luke Almeida, Ray Burnett, Michael Courtemanche
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