First Chrysler Dodge Jeep Ram

Terrible wait time for simple service The service I received was horrible. I brought my car in Thursday evening for Friday service to have an oil change, GPS update and had a leak in a tir The service I received was horrible. I brought my car in Thursday evening for Friday service to have an oil change, GPS update and had a leak in a tire. Benjamin called me at 9:52am to tell me that I actually had 2 tires with a nail/screw in them; one could be repaired and the other would need to be replaced. Benjamin also told me that I needed to have my tires realigned and that would push the time my car would be ready to approximately 1pm. So I showed up at 3:30pm to pick up my car, and low and behold, he tells me it's just about ready (they just had to do something with a tire). He then explains to me that the GPS update is not possible at this time and has another agent help him explain to me the steps needed to take to update my GPS. By 4pm I was told to go wait in the waiting room and that my car would still take another 15 minutes to be ready. I din't see or hear from anyone for 30 minutes, so I went back to his desk and asked if my car was ready. Nope. I didn't get my car back until 5:15pm. So, in summation, the service department had my car when thry opened in the morning, and I was unable to get my car until 5:15pm, when it should have been ready at 1pm, per their agent. This is completely unacceptable. The entire reason I dropped off my car was so that I would not have to wait for it, but I went to pick up my car 2.5 hours after it was supposed to be ready and still had to wait an additional 1.75 hours to get my car. While Benjamin was very cordial throughout the process there was no urgency to get my car back to me. I am still very upset at how long it took with no good explanation of why it took so long. More

Jim Roane We just bought our second vehicle in three years with Jim. We have always HATED dealerships and just the whole trade in/buy out process because it’s We just bought our second vehicle in three years with Jim. We have always HATED dealerships and just the whole trade in/buy out process because it’s never what you expect, and never simple. Jim MADE the numbers work both times, but was also honest, clear, and cut and dry. He set the expectation and followed through. There is nothing worse than a car salesman that sells you the dream to get you in the door but then pulls the rug out from under you when it comes time to sign. The process was smooth and painless and that is why we will ALWAYS use ONLY Jim at FCDJR for all future vehicle purchases for both our personal and business use. Five star experience. Honesty and integrity in an industry that is notorious for being void of both! More

Great service Recently got into an accident. Luis was very helpful in locating almost my exact truck. He was very tentative and gave timely updates for when it arri Recently got into an accident. Luis was very helpful in locating almost my exact truck. He was very tentative and gave timely updates for when it arrived and when it was ready. Also even though I knew how he assisted me with connecting my phone and downloading all applicable apps needed for the new vehicle. I will and have already recommended him not only to family but also to friends. He is an asset to the team. More

Happy Girl!! I can't say enough about the service I received at this dealership! So friendly, incredibly down to earth and pressure free! Willing to discuss option I can't say enough about the service I received at this dealership! So friendly, incredibly down to earth and pressure free! Willing to discuss options without making you feel like you are only getting the next best deal they have running. They took the time to show me my options, pick my perfect match and got me going in no time! Would reccomend this dealership to ANYONE! Exceptional customer service and I couldn't be happier with my purchase! More

Awesome dealership! Best dealership i’ve ever worked with! It was a pleasure! Everyone was nice, friendly and helpful. The only dealership within 200 miles of me that Best dealership i’ve ever worked with! It was a pleasure! Everyone was nice, friendly and helpful. The only dealership within 200 miles of me that had exactly what i wanted in my new Wrangler! More

Jeep Re-Lease Had a great experience leasing a 2018 Jeep grand cherokee. Sales Consultant Steve and Manager RoberyMcWilliam-Ross were excellent and transparent. hav Had a great experience leasing a 2018 Jeep grand cherokee. Sales Consultant Steve and Manager RoberyMcWilliam-Ross were excellent and transparent. have been to other Jeep dealers in area and these men were the most genuine throughout the process. More

Great service all around We had a great experience with First Chrysler Dodge Jeep Ram. After seeing similar Chrysler Pacificas at a few other dealerships, we quickly (and easi We had a great experience with First Chrysler Dodge Jeep Ram. After seeing similar Chrysler Pacificas at a few other dealerships, we quickly (and easily) decided on doing business at First. Jim was the first person I met in person and was a pleasure to work with. It was a laid-back experience and I never felt the uncomfortable 'pressure' like you can get at most other dealerships. Lindsey worked tirelessly via email and text to help secure the deal that met our demands and monthly budget. She helped expedite the paperwork process even before we went back to pick the car up. Ross helped put things over-the-top by making sure our vehicle was specially-equipped with a DVD player, which was not a stock option. I am looking forward to seeing them again for each service, and would recommend them without hesitation. More

The BEAST I had an amazing/epic experience at First!! Worked with Luis amazing to work with and everyone there were very pleasant. Highly recommended place to b I had an amazing/epic experience at First!! Worked with Luis amazing to work with and everyone there were very pleasant. Highly recommended place to buy a car! More

Car dealer Been a pleasure to do business with. 5 stars are not enough to rate my experience with them. Steve was a very upfront sales. You don't find that to of Been a pleasure to do business with. 5 stars are not enough to rate my experience with them. Steve was a very upfront sales. You don't find that to often these days More

Simple and hassle free The moment I walked in I was greeted by someone. I had made an appointment and told them who I was. Luis, the salesman came out and he had the car I w The moment I walked in I was greeted by someone. I had made an appointment and told them who I was. Luis, the salesman came out and he had the car I wanted to look at ready to go. He was very knowledgeable and was able to answer all of my questions. I decided to Lease the car I test drove. Luis and I discussed and came to a reasonable price. There was no hassling and he didn't pressure me to make a final decision that day. I made my decision after a couple days. I needed a cosigner and Luis was very helpful in facilitating help with all of that as my cosigner lived in another state and Luis sent the lease overnight to get it signed etc. Luis and First Chrysler were great in helping my lease my new car. I couldn't be happier. More