Firkins Chrysler Jeep Dodge Ram

A very good service experience 5/13/2021. Appointment made online and they were expecting me when I arrived as scheduled. Service Writer Joe is always friendly, knowledgeable and professional. Checkout ( made online and they were expecting me when I arrived as scheduled. Service Writer Joe is always friendly, knowledgeable and professional. Checkout (financial) was smooth and the staff are friendly and efficient. More

The people and the service staff are very friendly very helpful and always willing to go the extra mile. I would recommend this dealership to everyone helpful and always willing to go the extra mile. I would recommend this dealership to everyone More

This is the first vehicle that we have purchased from Firkins. It was an easy purchase. Our sales person was Callum. This man is great at his job. He took the time to show us around the car and expla Firkins. It was an easy purchase. Our sales person was Callum. This man is great at his job. He took the time to show us around the car and explain all of the bells and whistles and there are quite a few. He has a great personality and extremely knowledgeable with the vehicle. When we decide to purchase another Jeep which we will - we have had 4 total now, we will be calling Callum. Thank you so much! More

James and Sean in the Service dept. Did a great job addressing my needs. Two thumbs up for them Firkins Team! I’ll be using these guys again. addressing my needs. Two thumbs up for them Firkins Team! I’ll be using these guys again. More

Bought 2 vehicles from here. Very happy with the service we have received from the entire crew. Will be recommending in the future to anyone we have received from the entire crew. Will be recommending in the future to anyone More

Gave me an excellent offer on my trade-in!The salesman’s Gave me an excellent offer on my trade-in! The salesman’s (Patrick) style and attentiveness was probably the best I have dealt with in this industry Gave me an excellent offer on my trade-in! The salesman’s (Patrick) style and attentiveness was probably the best I have dealt with in this industry. In addition, his continual follow up on getting the vehicle ready for delivery. I was a little disappointed in the qualifications of some of the discounts along with no freebes in the ongoing maintence dept. which was probably covered in the great trade-in offer. We also had a great time in the credit department working with Serj. More

It was a very good experience, the sales person took time to answer all my questions and review the different aspects of the vehicle’s features to answer all my questions and review the different aspects of the vehicle’s features More

Firkins Chrysler Jeep Dodge Ram gave me one of the best auto purchases I've had. And being a commuter, I've purchased MANY cars/trucks over the years. From the first phone call looking for the basic info auto purchases I've had. And being a commuter, I've purchased MANY cars/trucks over the years. From the first phone call looking for the basic information, my salesman, Matthew Steel, was phenomenal. Zero pressure, super fast response, actually listened and provided me promptly with every bit of information I asked for. All with a very pleasant and jovial personality that was a pleasure to work with. Being 2 hours away I asked for some starting figures on our deal to avoid a wasted trip. Not only did they provide me the information, it was supplied quickly and in writing. I was well educated on both vehicles pricing and their direct pricing was spot on from first offer with a very generous and fair offer. I was greeted promptly upon arrival, taken directly to the vehicle discussed with no upsale switch pressure. It was clean and exactly, if not better, than advertised and photographed. The deal was made with zero stress and I was in financing to close the paperwork with no wait. My finance guy had 42 years experience and was the perfect fit. No pressuring me into additional purchases, but very informative and helpful on available products and warranties to help decide what if anything further was needed. We were done in a flash, very organized and professional. On leaving I was greeted by the Pre-owned director himself, Gino Finelli and thanked for my purchase. It was a nice touch. Now for service after the sale which is icing on a terrific cake! The next day I needed to activate my Sirius Gaurdian/radio and needed them to send a fax of the sale to Sirius so they could activate my account. My salesman had his first day off in a couple weeks, and normally would be the go to person to get what I needed. I received a call back within the hour from Mr. Finelli himself who stepped in to help get me what I needed! Simply outstanding service! If that's not enough, the day after that I realized I left a piece of personal property in my former vehicle. I called my salesman who immediately went and rechecked for me. He found it and let me know right away putting my mind at ease. There just isn't anything they could have done better, and no place else I will be shopping in the future. Matt and Gino, thank you both!!! More

Joe Murray in the service department took great care of us when we had to have service on our car. Quick turnaround since we are from out of town. us when we had to have service on our car. Quick turnaround since we are from out of town. More

Joe Murray Took our vehicle in With a last minute appointment and solved our problem quickly and efficiently. Joe has never let us down! Without a doubt our future appointments will be made through J appointment and solved our problem quickly and efficiently. Joe has never let us down! Without a doubt our future appointments will be made through Joe Murray. More