Firkins Chrysler Jeep Dodge Ram

Recall Was notified to bring our car in for a recall. Was taken care of as soon as I drove up. Was told it would take about an hour. Went to the waiting r Was notified to bring our car in for a recall. Was taken care of as soon as I drove up. Was told it would take about an hour. Went to the waiting room and found coffee and donuts plus French Vinilla creamers. One hour later my name was called and the car was ready. All of my car needs will be done Firkins in the future. More

Treated fairly We were treated fairly and given information about our Check Engine Light in an informative manner, We were not charged for something we didn't need We were treated fairly and given information about our Check Engine Light in an informative manner, We were not charged for something we didn't need or understand. More

New Car Purchase We are from Virginia & were in the area for vacation. We were upgrading in the Jeep line to a 2016 Jeep. Requirements were that we purchase a towabl We are from Virginia & were in the area for vacation. We were upgrading in the Jeep line to a 2016 Jeep. Requirements were that we purchase a towable vehicle to use with our Motorhome. We phoned a relative in the area that stated Firkins was the best dealership in the area but specifically told us to deal with Teresa Stevens. She was extremely knowledgeable about the brand & what we could or could not use with a tow package. Firkins didn't have the exact Cherokee Lattitude that we chose but Teresa found one & had it delivered within 48 hours. This was a no hassel, no flaw process. I would buy another vehicle from these individuals if the situation presents itself! More

New car purchase We had contacted the dealer through the internet and let them know about when we would be visiting. They were very flexible and asked that we call whe We had contacted the dealer through the internet and let them know about when we would be visiting. They were very flexible and asked that we call when we were about 10 to 15 minutes away. We made the call and they had a salesman waiting for us when we got there. We explained exactly what we had looked at on the internet and what our budget was and that we needed our trade in appraised. First thing they did was start the appraisal process while we looked at Wranglers. Once the appraisal was done and we had looked at the Wrangler we wanted, the buying process was easy. There was no high pressure, pushy techniques. We just walked through the process and came to a price we could agree on and were done. The car was prepped while we waited and we drove it off the lot. Everyone we dealt with was friendly and responsive. Great deal, great buying experience, great dealership. Joshewa Vest was our sales rep and he was with us through the whole process answering questions, getting additional information, etc... The trade in value was fair and we never felt like we were being taken advantage of. More

Service on my Chrysler Town and Country van Billy was very professional and informative about the services that I needed on my van. Work was done in a timely manner. Always satisfied with the se Billy was very professional and informative about the services that I needed on my van. Work was done in a timely manner. Always satisfied with the service More

Great Service, Care and Customer Service Joe, Ken, Matt and their crews always take great care of my Chrysler, Dodge Products a 2007 Durango, historic 2012 200 and our new 2015 200S. I alway Joe, Ken, Matt and their crews always take great care of my Chrysler, Dodge Products a 2007 Durango, historic 2012 200 and our new 2015 200S. I always recommend Firkins and applaud the Sales (my first 200), Service and staff oh and the Courtesy Drivers are great and very respectful! Thank you all for your great Customer service. Tedd Smith More

Service This would have been a five star review if it hadn't been for minor problems after the final sale of the Town & Country Van involving the sticker pric This would have been a five star review if it hadn't been for minor problems after the final sale of the Town & Country Van involving the sticker price info and the headset not being left in the car. I still had not received the headset after sending many e-mail requests. When I took the car in for the first service, I told Matt I wanted to see someone in Customer Service. He asked what the problem was and said he would handle it. He did and was very courteous in doing so even though that should not have been his responsibility. Thank you, Matt, for your help. More

Oil change and light bulb replacement As always Joe has helped me very professional and polite. Just one big shock, the replacement of the right side front head light bulb of my 2011 Jeep As always Joe has helped me very professional and polite. Just one big shock, the replacement of the right side front head light bulb of my 2011 Jeep Grand Cherokee Limited was $331.94 (tax and labor included). Where is the time that a light bulb was a few $ and you could do this yourself? The only reason not to give 5 stars is the ridiculous price of this light bulb. More

service your service manager joe Murray is a great asset to your dealership some of your salesman should take lessons to go the extra mile to keep my business your service manager joe Murray is a great asset to your dealership some of your salesman should take lessons to go the extra mile to keep my business thanks again for your great service. More

Sales selection and service have all been excellent Joe, Ken, Matt and the service staff have taken care of my 2007 Durango 2014 and 2015 200's... The Courtesy Drivers have been great when I had to put Joe, Ken, Matt and the service staff have taken care of my 2007 Durango 2014 and 2015 200's... The Courtesy Drivers have been great when I had to put vehicles in for long service calls. More