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Finnegan Chrysler Jeep Dodge Ram
Rosenberg, TX
477 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 477 reviews
July 23, 2023
The time waiting was very short and when the work was completed the Service man came to me and explained the work done and the total cost. He then accompanied me the cashier and I paid my bill and then l completed the Service man came to me and explained the work done and the total cost. He then accompanied me the cashier and I paid my bill and then left in a cleaned RAM. More
by ngoedeke
Employees Worked With
Don’t know his name
July 22, 2023
I currently own multiple Dodge vehicles. One was purchased at this dealership. This morning I had a terrible service experience and have decided I won't be back for service or any further One was purchased at this dealership. This morning I had a terrible service experience and have decided I won't be back for service or any further purchases. Had a 9:30 am appointment for a simple oil change. Waited for 2 hours with zero updates on my vehicle. At 11:30, and being the only customer in the waiting area, I had to find my service rep, Aaron (even though he walked past me in the waiting area multiple times over the two hour wait) to ask for an update on my oil change and was told that he didn't know what the status was, but that my car "was back there". I asked that he go to the garage and check on a status, since he didn't offer. He came back and said that they hadn't even started on my car. No explanations, no apologies, NO CUSTOMER SERVICE. I asked what the point of making an appointment was to still be waiting 2 hours later and still not even have someone start on my car, and he said "I don't know". At that point, I asked for my car and keys back. After two hours of my morning gone, I left without any service done, and still, no apology. I know that sometimes appointments get backed up, but the absolute lack of customer service was appalling. It was as if I didn't matter and neither did my time. I know how "5 star" ratings on service reviews work and I have been asked every time I've had service, to give 5 stars in the follow-up survey. Ironically (or not), I was not sent a survey request for today's appointment. More
by sg
Employees Worked With
Aaron-Service Department
June 28, 2023
The service department was well informing about the service we were getting. They were very professional when it can to talking to us specially when we were dealing with the sale side. service we were getting. They were very professional when it can to talking to us specially when we were dealing with the sale side. More
by johnson.john010
Employees Worked With
Dwayne Gosvenor
June 21, 2023
Great service department! I just completed the purchase of the first new car I have ever had! In the past, I have always gotten a used car, but the sales staff were very helpf I just completed the purchase of the first new car I have ever had! In the past, I have always gotten a used car, but the sales staff were very helpful in getting me into a new car on my terms for the first time ever! More
by sjgarrison
Employees Worked With
M Reyna
