Finnegan Chrysler Jeep Dodge Ram

This interaction with Finnegan has to be one of the longest and most frustrating engagements I've had with a dealer yet. To start with, our 2017 Chrysler Pacifica had an issue where we could not ge longest and most frustrating engagements I've had with a dealer yet. To start with, our 2017 Chrysler Pacifica had an issue where we could not get one of the rear sliding doors to open. Nothing I could try or think of worked, so we took it to the dealer at the start of Christmas break. After a little over 2 weeks of them looking at it and claiming they were spending time on it every day they still had not figured out why the door would not open so we picked the car back up. Note: At this time we also had Chrysler engineers engaged through a corporate support ticket since I was concerned why the dealer could not figure this out. On 1/19, after talking with our Chrysler Support agent, we agreed to take it back into the dealer to see if this issue could get resolved. At the end of January, the dealer called and told us we would need to pay an additional electronics diagnostic fee (~$400). I had 0 confidence that this would result in any findings so I said we would not pay that and just come pick up the vehicle. The next day, the service advisor called and said they would waive the diagnostic fee so I shouldn't come get it. They continued investigating until Feb 10th when I said that since they had not figured out anything I again would like to come pick up the vehicle. They asked for 1 more day as they felt they were very close to getting it open and working. The following Monday I get a text that the door is open and that they'll follow-up with more details on fix time/etc. However, when they followed up the service advisor very nonchalantly states that the way they got it open was to cut the structure of the door so now I'd need to replace the door to the tune of $3200. I want to be very clear here that had they asked me at all I would've said NO and left the door stuck closed. I immediately asked to speak with a manager who called me back the following day. She was very apologetic that this is how things happened and said they would work with Chrysler to get a reduced payment. We finally agreed that I would pay what it would've cost if it had been a latch replacement (what we all assumed was the issue/fix at the start) so that came out to ~$750. They then said it would be the end of March before parts would be available. They gave me a loaner vehicle so the timeline wasn't critical but still annoying as the loaner was not large enough to put 3 car seats in so my wife had to use my vehicle instead for daily use. After a lot of waiting around and not very useful status updates I finally get the notice that the car is done! As I picked it up there were several things that I noticed right off the bat and then more subtle issues that I did not find until I got home and spend time going over it: - The area they were working on was filthy. They had not even wiped anything down before returning it. Also looked like they had taken out one of the seats and just threw it on the ground as the plastic was all scratched and worn now. - Very obvious there was a lack of attention to detail as there were several pieces of trim that either had broken clips and did not fit securely anymore or just were not put on correctly so I had to take them off and refit them. - Several random bolts/screws were strewn about - hope these weren't important! - The headliner above the door was not covered correctly and is just hanging out. Right now it seems secure but I'm worried it's going to be an issue going forward. - This last one is extremely frustrating as I was told they had spent the last day touching up paint from where they had scratched things. Turns out they didn't actually touch up any paint but instead just put clear coat over the chips/scratches! Overall, the only thing that went in a positive way in this interaction was with Maria who fixed the cost issue but everything else from timeline/updates/actual repairs was terrible and we will never be returning to Finnegan for any reason. More