Finnegan Chevrolet Buick GMC
Rosenberg, TX
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453 Reviews of Finnegan Chevrolet Buick GMC
The car buying process was very smooth. Got a quote for my trade-in and an out the door price over the phone. Traveled to FINNEGAN’s Auto Group from Arizona with my trade-in and picked u Got a quote for my trade-in and an out the door price over the phone. Traveled to FINNEGAN’s Auto Group from Arizona with my trade-in and picked up my new car! Very happy with the dealership and their customer service! Shoutout to Eddie! More
I took my 2021 GMC Sierra to this dealer on a Wednesday morning to replace the two flat tires, as it was the nearest dealer to my house. Normally, I go to Texan GMC and haven't had any issues in the three morning to replace the two flat tires, as it was the nearest dealer to my house. Normally, I go to Texan GMC and haven't had any issues in the three years since I bought the truck. However, because both front and rear tires were flat, I had to tow my truck to this nearest dealer. The service advisor, Clayton, mentioned that he was going to order the tires and they would arrive later that day, with the service to be completed by Friday morning. I was okay with that. Come Friday, I didn't hear from him all morning. I waited until 1 PM to call and inquire about the status of my truck’s tire installation. He mentioned that it would be ready in a couple of hours. By 4 PM, with no updates, I called again at 5 PM, and the receptionist advised leaving him a message, which I did. Later, I received a text message from Clayton saying that the tech would have it ready in an hour. I then asked him if he could arrange a Lyft pickup so I could arrive. Typically, service advisors provide solutions, not customers asking for them. After 30 minutes, he said everything would be completed by Saturday morning. Frustrated by the continuous delays, I asked him to cancel the service and that I would get a tow truck to pick it up. Personally picking up my keys, I questioned Clayton about the service not being completed. He simply said, "I don't know," which wasn't a professional response, and he seemed indifferent to finding a solution. I stepped outside and discovered my truck in the same exact parking spot where it was dropped off on Wednesday. I called the dealer to file a complaint, and the call was transferred to the manager of the service department. Despite explaining the situation, he raised his voice instead of finding a solution, prompting me to hang up. Luckily, a tow truck came to pick up my truck and now it’s in good hands. I hope this doesn’t happen to anybody else. Extremely unprofessional! 0 stars. More
I was very pleased with this visit. The service advisor was very professional and told me my vehicle would be ready at a certain time and it was. Very courteous. The service advisor was very professional and told me my vehicle would be ready at a certain time and it was. Very courteous. More