Findlay Volkswagen Flagstaff

Beat other local prices. Most VW owners know that yearly service is highly suggested to keep you and your VW happy. Not gonna lie, the cost for that yearly service is very hig Most VW owners know that yearly service is highly suggested to keep you and your VW happy. Not gonna lie, the cost for that yearly service is very high, so I researched and called around Flag to price the service I needed. Findlay Volkswagons prices beat them all. Usually a trip to a dealership can lead to frustration as well as making your wallet significantly lighter, if you know what I mean. My trip to this dealership was so incredibly pleasant, everyone was genuinely nice and courteous. I'll keep going here to keep me and my VW happy. More

Wonderful Staff and Service Jeff Ford is extremely professional and nice. He was able to answer my questions/concerns about my vehicle since this is not my primary dealership. Th Jeff Ford is extremely professional and nice. He was able to answer my questions/concerns about my vehicle since this is not my primary dealership. The place is spotless and offers free WiFi with beverages and snacks -- the staff make sure you're comfortable at all times if waiting. Service was phenomenal. More

Best people to do business with There was always someone there wanting to make sure we were being taking care of and always with a friendly smile. It was a pleasure to deal with Phil There was always someone there wanting to make sure we were being taking care of and always with a friendly smile. It was a pleasure to deal with Phil, Neal, Jess and Jeff. They were all very knowledgeable about their jobs and we look forward to dealing with them in the future. More

Service visit - front bumper repair Jeff Ford set up visit with quick in out in mind since I live 120 miles from Flagstaff. Had the part painted and ready to install on Saturday and had Jeff Ford set up visit with quick in out in mind since I live 120 miles from Flagstaff. Had the part painted and ready to install on Saturday and had me out by 11 am. Looks great and no problem at this time. Paint shop delayed my visit but Jeff kept me informed and made the visit quick and painless. Great service visit with great results. Dennis R. Thompson Page AZ More

Exceptional experience by highly professional Staff While travelling in AZ from California, my vehicle came upon the mileage needed for a regular service. Needing the service, but not wanting to spend a While travelling in AZ from California, my vehicle came upon the mileage needed for a regular service. Needing the service, but not wanting to spend a half of a day getting it, I called Findlay VW Flagstaff and spoke with Jeff Ford. I was assured that I could get my vehicle in with an appointment, and that I would be in and out in a specific amount of time unless there were unexpected issues with my vehicle. I was able to plan my day around this and of course everything went as I had hoped. The personnel at the dealership were professional, nice, polite, and caring about me as a customer and the work done was everything I had hoped. Unfortunately it is getting to be rare to find an exceptional experience like this with people that are not only proficient, but nice, pleasant, caring, and go the extra mile to make sure everything goes well for me on my visit. I would like to thank Jeff for his professionalism and attention to detail and for making my visit flawless. More

Nothing short of amazing! It was 2 weeks ago today that my Audi Wagon was towed out of my employee parking lot packed and ready to go on a week long road trip. I called the Se It was 2 weeks ago today that my Audi Wagon was towed out of my employee parking lot packed and ready to go on a week long road trip. I called the Service Department in tears and spoke with Jesse who was nothing short of amazing. Long story short, the car was deemed irreparable. His patience and empathy were truly appreciated and he referred me to the wonderful Phil Deasy in sales to help find me a new car. Phil was equally patient with me (2 days to find me the car of my dreams). He did a wonderful job really listening to my evolving needs in what I wanted in a new car. The entire staff was professional, kind and genuine. I am not a typical review writer but am making an exception to should out the praise and appreciation I feel for Findlay Volkswagen!!! More

Caring friendly customer service Findlay VW went the extra mile to find the vehicle that met our needs. In addition to their positive attitude they were genuinely friendly. Excell Findlay VW went the extra mile to find the vehicle that met our needs. In addition to their positive attitude they were genuinely friendly. Excellent dealership! Follow up visits have been equally as pleasant an experience. More

Friendly dealership/Did not revele missing equipment We drove from Chandler to Flagstaff to check out a 2014 Kia Sedona, nice vehicle. Mr. Solomon was helpful and friendly. Two thinks that were not re We drove from Chandler to Flagstaff to check out a 2014 Kia Sedona, nice vehicle. Mr. Solomon was helpful and friendly. Two thinks that were not reveled to us. 1. The vehicle had no second key/controller and 2. The vehicle warranty and customer vehicle manuals were not available. So far I have had to replace a key at $30. The controller remote is about $100 and the manuals are about $35.00. When I discovered the manuals were not in the car, I called Mr. Solomon, but have not heard from his as yet. I think at the very least the dealer should reveal what is missing on a vehicle that has only 14,000 miles and is one year old. As we left the dealership, I asked Mr. Solomon, where is the second key and controller, he replied, they did not have one, this should have been reveled during the negotiation process. More

An outstanding experience. Checked internet to find a VW dealership to get my first 10K maint. as we were traveling. Had an appt. set for Tues but blew a tire so went early to Checked internet to find a VW dealership to get my first 10K maint. as we were traveling. Had an appt. set for Tues but blew a tire so went early to get it replaced. Jeff suggested that I go ahead and get the maint. at the same time. Jeff and the tech were both most helpful and were well informed to answer my many questions. Time spent there was more than reasonable. Everytime I have some dealings with a VW dealership I am most satisfied. Jeff made sure this experience was right at the top even tho they knew I probably would never see them again as I am from the Midwest. FANTASTIC!!! Every time I drive my Passat TDI or have service I am reminded why I bought it. Thanks Jeff. Norm Wells More