Findlay Toyota - Service Center

Thank you for not making me wait for over 3 hours! You kept your word, Jose Ramirez. Thank you mechanics for always making me feel safe and your suggestions for future preventative measures, so I can You kept your word, Jose Ramirez. Thank you mechanics for always making me feel safe and your suggestions for future preventative measures, so I can have the time to save the funds for the next time you work on my car. More

Will always handles maintenance/regular apps. Scheduling for me quickly and recommends what needs to be done. And thank you Will for not making me wait TOO long Scheduling for me quickly and recommends what needs to be done. And thank you Will for not making me wait TOO long More

Not very pushy. Seem to perform properly but I'm not an expert and only had one episode whe re car xame back worse than it went in Seem to perform properly but I'm not an expert and only had one episode whe re car xame back worse than it went in More

Service writer Kevin is a super star. This is the second time that he has taken care of my car servicing. The service technicians were dismissive of my concerns for my vehicle, but despit This is the second time that he has taken care of my car servicing. The service technicians were dismissive of my concerns for my vehicle, but despite that, they did solve a problem that they seemed to dismiss. Otherwise, I would give 5 stars, as I have done in the past. More

Will was very professional and courteous. He was able to effectively respond and address all of my concerns regarding the recent servicing of my Toyota Corolla. He was able to effectively respond and address all of my concerns regarding the recent servicing of my Toyota Corolla. More

Review Title: Disappointing Service and Poor Follow-Up from Management I visited Findlay Toyota Henderson on Wednesday, May 28 and had an extremely frustrating service experience. I waited hours beyond from Management I visited Findlay Toyota Henderson on Wednesday, May 28 and had an extremely frustrating service experience. I waited hours beyond the estimated timeframe. When I went to check in, no one had updated me, and I had to track down the advisor myself—only to be told my car hadn’t even been looked at yet. When it finally was, there was confusion between the advisor and the mechanic regarding which tire needed service. I had to speak with both just to get clarity. Following this, I emailed the dealership directly. Victoria Lopez responded and clearly stated: “We will ensure that someone from our team contacts you via email to address your concerns, avoiding any inconvenience with phone calls.” That never happened. It is now Thursday, June 5, and I still have not received an email from a manager. Instead, I received a generic message asking how my experience was. I replied with the same concerns I already shared in writing. I then received a phone call—not an email—from Kelly, leaving a voicemail stating they wanted more information. No acknowledgment of what I had already detailed. No actual effort to resolve anything. Just another runaround. My review was straightforward and clearly written. If this dealership is going to ask for customer feedback, it should respect the method of communication the customer prefers, especially when promised in writing. Instead, I’ve been ignored, redirected, and now told to call someone after doing exactly what was asked of me. Poor service, worse follow-through. Very disappointing. I purchased my car in 2022, and each visit this year has been worse than the last. More

Findlay Toyota is a customer-friendly dealership that gives their customers free Starbucks, free water, and for the kiddos or non-coffee drinkers free hot chocolate! gives their customers free Starbucks, free water, and for the kiddos or non-coffee drinkers free hot chocolate! More

Very lovely lady, providing excellent and professional service! Patient and responsible! Communicate in a timely manner and provide suggestions and opinions service! Patient and responsible! Communicate in a timely manner and provide suggestions and opinions More

This is invasive. I like your service but this is nonsense yea yea yea yea I like your service but this is nonsense yea yea yea yea More

Thomas Tran was very helpful, very professional, was able to get me in and out quickly. to get me in and out quickly. More