Findlay Toyota - Service Center

Support staff made the repair process easy. I had to leave vehicle overnight for a few days which helped me plan my days without the car possible. I had to leave vehicle overnight for a few days which helped me plan my days without the car possible. More

Excellent service always everyone is happy to help me. Friendly, courtesy and helpful and fast service Friendly, courtesy and helpful and fast service More

Shaun from service dept was professional and he had the truck ready within expected time. truck ready within expected time. More

She is very helpful (Makaila”Mak” Lourenco). Friendly.Nice to talk to. Explain every thing to me. Friendly.Nice to talk to. Explain every thing to me. More

Finley needs to service vehicles like they were their own cars. Not try and sell me on a front end alignment that needs to be done, when it didn’t need to be done. My other dealer doesn’t try and upsell me cars. Not try and sell me on a front end alignment that needs to be done, when it didn’t need to be done. My other dealer doesn’t try and upsell me on stuff I don’t need during warranty service. Also my car was sprayed with a black substance during service and no one looked at it prior to giving it to me, although I was told several times “your car looks great”. I also saw scratches on my paint close to were they were working for warranty service. I had to point them out. No one noticed my car had that damage. My issues were resolved, but my trust in Finley Toyota is gone. More

Excellent service as always. They are always timely and communicative. Will was great as always. They are always timely and communicative. Will was great as always. More

Long time waiting looks like they never did anything in my car except resetting my oilligth my car except resetting my oilligth More

Very friendly staff got in right away and when it was done told right away done told right away More

Great service was made aware of any issues. Great communication reasonable time frame. Thank you Great communication reasonable time frame. Thank you More

Satisfactory Service. I felt like a number. I felt more like I was just hearded through the process for service A. I suppose it's what's to be expected from a high volume I felt like a number. I felt more like I was just hearded through the process for service A. I suppose it's what's to be expected from a high volume service center. It kind of loses a personal touch, even though they are professional and efficient. Oh, and lastly, they have a $6.00 "shop fee" that you are not informed about until at the end when you go to the cashier. No one was able to explain what it was for. Their responses led me to believe even they don't know. It sounded like a mumbled "It is what it is". More