Findlay Toyota - Service Center

Great customer service! The Uber service is the best thing they’ve done to satisfy their customers needs! I’m not aware of any other dealership offering this service! Gre The Uber service is the best thing they’ve done to satisfy their customers needs! I’m not aware of any other dealership offering this service! Great job Findlay Toyota!! More

Xavier Walker is awesome and gives great service every time! Ever since I first met him when I had an emergency visit without an appointment, he made sure that they would check the problem and let me know time! Ever since I first met him when I had an emergency visit without an appointment, he made sure that they would check the problem and let me know right away if it could be fixed that day. I was lucky and they could fix the problem within the next hour. From that point on I have asked for Xaiver. I truly appreciate the service he gives and trust him in being honest with me. More

Professional and dependable service department. My car is always ready in a reasonable time. Always in contact with updates also. My car is always ready in a reasonable time. Always in contact with updates also. More

took my 2018 4Runner to have new front rotors and pads installed, found out my old advisor was no longer there. I was assigned to Vince and he definitely impressed me with his professionalism, attention, installed, found out my old advisor was no longer there. I was assigned to Vince and he definitely impressed me with his professionalism, attention, assistance, and for sure follows up with you in regards of your car's needs. i appreciate the time he took letting me know what my 4Runner needed and upcoming services as well. i for sure would say the customer service level with him is 100% and he's definitely an asset to his service department. More

I purchased my Toyota back in 2017 which has been a great vehicle. Phil in service has been taking great care of it all this time and I would highly recommend Findlay Toyota for all your needs. vehicle. Phil in service has been taking great care of it all this time and I would highly recommend Findlay Toyota for all your needs. More

Richard Castillo in the service department is always so helpful. I appreciate his honesty and communication. My appointment was at 7:30am, I was done and on my way by 8:30am. Thank you for all your help! helpful. I appreciate his honesty and communication. My appointment was at 7:30am, I was done and on my way by 8:30am. Thank you for all your help!! More

I had my 2021 Prius serviced (40k routine maintenance), and the technician inadvertently didn’t secure the oil cap or cover properly, and the result was that the next morning there was a large pool of oil and the technician inadvertently didn’t secure the oil cap or cover properly, and the result was that the next morning there was a large pool of oil in my garage and oil drip stains on my driveway. You might think this would lead to a negative review, but as the saying goes, “xxxx happens,” and it’s how a dealership deals with it that separates the ones that earn your business and the ones that don’t. My service rep, Steve, made sure I was seen immediately upon my arrival that following morning, had multiple mechanics and managers assessing what the situation was, rectified it and had me out of there in less than an hour. Additionally, without being prompted, he arranged for Mike, their oil stain specialist, to contact me, which he did the following morning, and by 10:30 am, less than 24 hours after the problem was discovered, Mike was at our house, diligently treating the stained concrete and scrubbing the areas for over three hours, until the stains were gone. That’s what customer service is all about. That’s why this dealership gets 5 stars from me, and why I recommend them. More

It took over 2 hours for an oil change. It is now leaking all over the garage floor It is now leaking all over the garage floor More

Justin and Matt are great service advisors. Everything is always perfect! I also received a AAA discount. Everything is always perfect! I also received a AAA discount. More

BG takes care of me every time. We discuss what needs to be done and he does it, if my time allows. We discuss what needs to be done and he does it, if my time allows. More