Findlay Toyota - Service Center

Everyone wants to help. Had a great visit. The customer service people were helpful, worked to save me money and performed the necessary work quickly and effectively. What mo Had a great visit. The customer service people were helpful, worked to save me money and performed the necessary work quickly and effectively. What more could you ask for. More

Excellent Service Center Purchased a 2016 RAV4 Hybrid around August 2016 and have over 45,000 miles since purchase. Therefore, I have had the RAV serviced according to the rec Purchased a 2016 RAV4 Hybrid around August 2016 and have over 45,000 miles since purchase. Therefore, I have had the RAV serviced according to the recommended schedule multiple times and have interacted with several service consultants, all of whom dealt with me in a very professional manner. The service consultant that I regularly now work with, and have for the last 3-4 service visits, is Aly McKendall. Aly is friendly, helpful, efficient, knowledgeable of her job, and a delight to work with. She quickly returns calls if not immediately answered, works to fit the service to our schedule, keeps us updated as to progress and findings, and provides clear explanations for recommended service functions not covered by warranty. We are totally pleased with her support and help. More

Quick services Everyone is awesome at Findlay. They’re quick to render services and always do a follow up for our upcoming car maintenance. Chris and the other who t Everyone is awesome at Findlay. They’re quick to render services and always do a follow up for our upcoming car maintenance. Chris and the other who took our for maintenance was really nice. We had a great deal when we bought the car last year . Mona was very helpful and did everything she could so we can get the car on the price that we wanted. She was very accommodating and we are very glad that we had her as our dealer. She is simply the best! More

Great service! Never disappoint me every time I either go for a car wash or by helping a friend find their dream car. Ask for Yoshi if you’re looking to buy a car at Never disappoint me every time I either go for a car wash or by helping a friend find their dream car. Ask for Yoshi if you’re looking to buy a car at this dealership! Great service!!! More

Friendly -Professional Set up appointment. Everything done on time as committed. Mark A. Did great job with service and Paul L did a great job in sales was great at purchase Set up appointment. Everything done on time as committed. Mark A. Did great job with service and Paul L did a great job in sales was great at purchase without pressure. More

Great Service everytime Chris has helped me with my RAV4 and has always been very honest. He always text me ahead of time and ensures I know the price and why I need it done. Chris has helped me with my RAV4 and has always been very honest. He always text me ahead of time and ensures I know the price and why I need it done. Great place. More

Personnel Every time I have any problem about the car,I know Findlay is knowledgeable there to help. Especially Brandon Day Service Writer, who explains and m Every time I have any problem about the car,I know Findlay is knowledgeable there to help. Especially Brandon Day Service Writer, who explains and make sure I know exactly what and why all service being performed on my wonderful Hybred..... More

Great Service I have never received as great service as I received at Findley Toyota. The service manager Tommy and my service writer Phil Crabtree took very good I have never received as great service as I received at Findley Toyota. The service manager Tommy and my service writer Phil Crabtree took very good care of all my needs to take of service needed for my car. More

Power train warranty refused without proof Brought my vehicle in to get diagnosed and repaired at Findlay Toyota after a break down. Still under powertrain warranty at under 5 years old and aro Brought my vehicle in to get diagnosed and repaired at Findlay Toyota after a break down. Still under powertrain warranty at under 5 years old and around 40,000 miles on the odometer. However immediately upon visual inspection they said because there was a flex fuel kit for E85 in the vehicle my warranty was voided. This is without them actually diagnosing the problem therefore making it impossible to identify the actual cause of the break which is legally required by the Magnuson-Moss Act they don't seem to care about. They haven't opened it up but suspect a spun rod bearing based on the symptoms and say it requires around $5,000 for a short block replacement. Spun rod bearings are a common complaint online for these vehicles even on low mile stock vehicles with zero modifications and so I believe my problem is absolutely unrelated to anything I have on the car or to anything else because I've followed my maintenance. This seems like a complete cop-out from Toyota and their service department to avoid any responsibility. I followed regular maintenance and had these modifications running on the car for 2 whole years without any problems when casually driving on the freeway I suddenly bogged out and ran rough. They couldn't do better than to jump to the accusation that it's the owners fault and offer no help. Supremely disappointed there were no other options or compromises offered to me. Terrible service towards someone who's purchased their vehicle thinking they made quality vehicles. I'll take my repairs somewhere else now where I feel more confidently they'll actually take the time to identify the problem and fix it for a fair price. This will be the last time I do business with Toyota as a whole because clearly they don't care about their customers so in the future my next vehicle purchases will be with another company and I'll absolutely share my experience so that friends and family never have to deal with the same shady practices of Toyota Findlay. More

FJ Cruiser Repair & Maint Brendon Woodrum is a fantastic service consultant! Very knowledgeable, courteous and detail oriented ! I would definitely recomend Brendon and Findley Brendon Woodrum is a fantastic service consultant! Very knowledgeable, courteous and detail oriented ! I would definitely recomend Brendon and Findley for servicing your Toyota car, truck or FJ! More