Findlay Toyota - Service Center

I have a 2006 Prius, which I bought at Findlay and have been taking it there for regular service every 5000 miles since I purchased it, a total of 10 services. 8 out of the 10 times, they overfilled the o been taking it there for regular service every 5000 miles since I purchased it, a total of 10 services. 8 out of the 10 times, they overfilled the oil. Each time I would request that they not overfill the oil and almost each time, they would have to drain a little oil because it was overfilled. I have prepaid maintenance, which I thought went to 55,000 miles. I hadn't noticed there was an expiration date, and was never told there was an expiration until the policy expired. The last time I took it to Findlay, the service advisor, who saw I was using a prepaid coupon said it was not due for an oil change. I corrected him, and he acknowledged his mistake. When he saw the date on the coupon, he said it had expired. It happened that I had brought it in for the previous service a few days before the expiration and I was never reminded. My fault, of course, but they could have helped me with a heads-up. I asked for the service manager, and asked him what they could do,. He said they could do an oil change for $59. That is all the car needed. I had just had the tires rotated. It seemed excessive and they told me sorry, it was $59.00. I took the car home and called Fletcher-Jones Toyota who said they charge around 49 for the same service and that they would cut the price in half to get our business for our first oil change there. I made an appointment, and went in. They greeted me, were very nice, and the charge was under $25.00. I will be taking my business to Fletcher Jones. More

I just want to congratulate the management team who made the decision to bring Tommy Rayl’s onboard as the service manager. I met him recently while having my car serviced for a problem with my air conditio the decision to bring Tommy Rayl’s onboard as the service manager. I met him recently while having my car serviced for a problem with my air conditioner. There was a service contract involved so I was there for awhile. I was able to watch Tommy interface not only with me, but also with other customers and his staff. He has the gift of empathy, that is he is able to see a situation from the other person’s viewpoint and that’s what makes for an excellent manager. The other person I wish to comment on is Greg Hanuscin who is very friendly and professional. My previous service advisor had left, and if it would have been something other then the air conditioner, I may have gotten service elsewhere. Between Tommy and Greg, I feel very confident in bringing my care there even for an oil change. Customer service is the number 1 thing that not only brings a customer back, but he/she will tell their friends, so again, congratulations on the service team!! James Jackson 914-7755 More

The service department at Findlay is great! I am happy with the customer service, quality of work, and the speed they are able to get it done. My wife and I both drive Toyota's and it always helps when yo with the customer service, quality of work, and the speed they are able to get it done. My wife and I both drive Toyota's and it always helps when you have a good dealer to take it to when it's time for the scheduled maintenance. I recently brought in my wife's 2010 Rav4 to get the oil changed and to also have warranty work done. Although they didn't have the part that needed to be replaced on hand, they were able to order it and I was surprised at how fast the item came in. Now the window weather strip works like it's supposed to. Thanks Findlay Toyota. See you in another 3k-5k miles. More

The service department at Findlay Toyota is by far the worst Toyota dealership I have ever experienced. The dealership advertises that they have over 100 service bays - but they only have about 10 mechani worst Toyota dealership I have ever experienced. The dealership advertises that they have over 100 service bays - but they only have about 10 mechanics working those bays. They also have spots for 10 service consultants - but rarely have more than 2 working. Appointments are done terribly. The schedulers will give everyone an appointment between 7am and 9am. There are no afternoon appointments. However, even though you have one of those early morning appointments, the service department just lines up your car to wait until the afternoon before anyone actually services it. The typical appointment is to leave your car for a minimum of half a day and usually to leave the car all day. I have even had oil change appointments where you have to leave your car a half day. It is incredibly annoying because every time you complain to someone at the service department they make it out to be a special circumstance that they are just so overwhelmed that day. Unfortunately, it is like that every time. The prices are higher than any other dealer I have seen. They charge $74 for a standard oil change. The other services are priced outrageously high as well. More